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RX 6800 XT no LED

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Winterborn107 View Drop Down
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    Posted: 19 Nov 2022 at 10:11pm
Just got a new Phantom Gaming RX 6800 XT in a new computer, but the led RGB lights do not turn on at all. everything else works, and if i plug a LED strip into the graphics card the strip works fine. tried resetting the card, same problem.
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Winterborn107 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Winterborn107 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Nov 2022 at 10:16pm
Motherboard: MSI MPG Z490 GAMING CARBON WIFI LGA 1200 Intel Z490 SATA 6Gb/s ATX Intel Motherboard
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 24 Nov 2022 at 11:59am
Dear Winterborn107,

This is ASRock technical support.

Thanks for posting your query to the ASRock forum.

Regarding your question, kindly refer to the followings:
1. Boot up the system and install the graphics card driver.
2. Download the following tool and unzip it.
https://download.asrock.com/TSD/Desktop/Tool/RGB%20FW/RX6800%20PGD%2016GO.zip
3. Run command prompt as Administrator.
4. Go to the directory where the tool is located.
   e.g. Type cd (Directory of the RX6800 PGD 16GO file)
5. Run the update tool by typing "Update_RX6800_PG.cmd"
6. The update process may take a while.
7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully.
8. Please turn on the RGB software and check if the RGB can be controlled properly.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.26).zip

With thanks,
ASRock TSD

Edited by ASRock_TSD - Yesterday at 4:16pm
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ale317 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ale317 Quote  Post ReplyReply Direct Link To This Post Posted: 27 Nov 2022 at 3:17pm
?д?ав??в?й?е ?и?е? UPDATE FAIL
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Winterborn107 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Winterborn107 Quote  Post ReplyReply Direct Link To This Post Posted: 27 Nov 2022 at 7:02pm
The Firmware Update exe. closed quickly after it completed, i think. i never did see an "update pass" msg before the program closed automatically. ASRoock Tweak appears to have full control over my GPU. no problems there, but still no lights on my gpu, even after reboot.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Winterborn107 Quote  Post ReplyReply Direct Link To This Post Posted: 27 Nov 2022 at 7:10pm
also, i see no options in Asrock tweek to turn on RGB. Polychrome sync recognizes the GPUs front side RGB but is unable to control them. dose not recognize the fans or pin header Argb
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ale317 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Nov 2022 at 8:27am
Я в?кл??ил блок пи?ани? на но?? и ???ом "Update Pass" ?ол?ко ?або?ае? rgb на пе?едней панели, а вен?ил??о? не? rgb
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ale317 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ale317 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Nov 2022 at 7:32pm
UPDATE PASS PRONT OK- FAN NO
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Gastrikhell Quote  Post ReplyReply Direct Link To This Post Posted: 30 Nov 2022 at 2:46am
I have no light on my RX 6800 XT Phantom Gaming... The switch is ON but it does not work.

I've tried the firmware update in CMD (administrator) but it fails. I'm running Windows 11.

Is it defect?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ale317 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Dec 2022 at 7:57pm
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