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X99 Extreme4 + Bios3.30 - Event 54 Kernel Error
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Silverback1985 View Drop Down
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Joined: 26 Apr 2016
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silverback1985 Quote  Post ReplyReply Direct Link To This Post Topic: X99 Extreme4 + Bios3.30 - Event 54 Kernel Error
    Posted: 26 Apr 2016 at 4:52am
Hi Folks,
ever since I've flashed the latest 3.30 Bios on my X99 Extreme 4 Mothernoard I get repeated the following error (I also suspect its responsible for some System freezes since I've made the update):

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 04/25/2016 22:21:29
Event ID: 54
Task Category: (39)
Level: Error
Keywords:
User: SYSTEM
Computer: ***
Description:
Collaborativeprocessor power control for the processor "11" in the group "0" are disabled due to a firmware problem. Apply to get to the computer manufacturer updated firmware.
Event XML:
<Event xmlns = "http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name = "Microsoft Windows Kernel-Processor-Power" Guid = "{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <EventID> 54 </ EventID>
    <Version> 0 </ Version>
    <Level> 2 </ level>
    <Task> 39 </ Task>
    <Opcode> 0 </ opcode>
    <Keywords> 0x8000000000000000 </ keywords>
    <TimeCreated System Time = "2016-04-25T20: 21: 29.161786800Z" />
    <EventRecordID> 8859 </ EventRecordID>
    <Correlation />
    <Execution ProcessID = "4" threadID = "280" />
    <Channel> System </ channel>
    <Computer> EXTREMIS </ C>
    <Security UserID = "S-1-5-18" />
  </ System>
  <Event Data>
    <Data Name = "Group"> 0 </ Data>
    <Data Name = "Number"> 11 </ Data>
  </ Event Data>
</ Event>

I get this error for each CPU core. I've rolled back to 2.10 where this issue is not occuring.
My System specs are the following:
  • X99 Extreme 4
  • Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (no overclocking at all)
  • 2x Sapphire Fury X
  • Corsair DDR4 4X4 GB 2133 MHz
  • Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160328-1908)
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Codeblock View Drop Down
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Joined: 28 Apr 2016
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Codeblock Quote  Post ReplyReply Direct Link To This Post Posted: 28 Apr 2016 at 4:35am
I have exactly the same problem as you described, same Windows OS and same event 54 for every Logicall Processor in my system, except i lost a new PSU recently (7 days old) with this system and don't know if this is something related to this error (i think is not related but who knows)

Windows 10 PRO 64 Bits
I7 5820K
X99 Xtreme4
64 GB DDR4 G.Skill Ripjaws
System not overclocked

So, you roll back to 2.10 bios and the error is gone?.

Any advice from ASRock?.



Edited by Codeblock - 28 Apr 2016 at 4:37am
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Silverback1985 View Drop Down
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silverback1985 Quote  Post ReplyReply Direct Link To This Post Posted: 28 Apr 2016 at 4:56am
Yeah simple rollback to 2.10 and the error is gone. As soon as I flash 3.30 and start Windows the Eventlog is filled with this error, doesn't matter which inf driver is installed. Back to 2.10 everything is allright.

I posted specifically here to let AsRock know about this issue, are here officials reps active on this board?


Edited by Silverback1985 - 28 Apr 2016 at 4:57am
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Codeblock View Drop Down
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Joined: 28 Apr 2016
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Codeblock Quote  Post ReplyReply Direct Link To This Post Posted: 28 Apr 2016 at 8:06am
i confirm that rolling back to 2.10 the error has gone. Thanks for the tip Silverback.

ASRock support active in this board, please?
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ASRock_TSD View Drop Down
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Joined: 20 Mar 2015
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Points: 8787 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 29 Apr 2016 at 10:10pm
Greetings, this is ASRock Technical Support.
Thank you for the query. 

We are now checking this issue.
If any update, we will inform you soon.

Thank you for your patience.

Kindest Regards,
ASRock TSD 
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Codeblock View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Codeblock Quote  Post ReplyReply Direct Link To This Post Posted: 30 Apr 2016 at 2:30am
Thanks for reply ASRock, waiting for results about this issue.
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mbtech View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mbtech Quote  Post ReplyReply Direct Link To This Post Posted: 01 May 2016 at 7:25pm
I have the same experience with ASRock X99 Extreme6 motherboard with BIOS v3.0. This version of BIOS has note in description - "Support 2016 Q2 coming new CPU".
Strange thing is, that in Windows 7 Pro with same version of BIOS (v3.0) is no such errors in Windows Event Viewer -> Windows logs -> System. Errors appear only in Windows 10.
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Silverback1985 View Drop Down
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silverback1985 Quote  Post ReplyReply Direct Link To This Post Posted: 12 May 2016 at 1:15am
@AsRock_TSD Any updates on this ?
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ASRock_TSD View Drop Down
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Points: 8787 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2016 at 5:47pm
Greetings, this is ASRock Technical Support.


We are sorry and we know that everybody is waiting for the solution.
Considering another BIOS modification, we have to release the BIOS after a complete test.
Actually this error message is NOT a critical issue that will not affect normal application.

Anyway, we will release the BIOS ASAP.

Thank you for your patience.

Kindest Regards,
ASRock TSD 
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panakyr View Drop Down
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote panakyr Quote  Post ReplyReply Direct Link To This Post Posted: 01 Jun 2016 at 1:22pm
I own a X99 WS.
With Windows 8.1 and bios 3.10 I have the same error(event 54)
No error with bios 2.10
Please could you fix it?Thank you
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