ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Motherboard stopped working
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Motherboard stopped working

 Post Reply Post Reply Page  <12
Author
Message Reverse Sort Order
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 22793
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 23 Jan 2023 at 7:07pm
Under warranty they usually send out a new board. I guess it's cheaper and easier
than the labor cost. From what I gather the only time they send back the same board
is if the issue was BIOS related where they flash it and send it back. This is based
on forum users experiences, a different serial number usually comes back.
Back to Top
Mike99 View Drop Down
Groupie
Groupie


Joined: 15 May 2020
Status: Offline
Points: 339
Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike99 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Jan 2023 at 9:39am
Thanks -
I sent ASRock support a request for help & hopefully a solution.

Several months ago I lost a USB2 port. Then a few months after that another USB2 port died on the other header. FWIW, both still had 5V power on them.

Now the whole board is dead. There are several on Ebay for parts only which makes me think this is a common problem.

I have a used board coming. It's an ASRock B365 but a different model. This should get me going quickly.

Does ASRock ever repair boards?
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 22793
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2023 at 2:36pm
Shorting the power sense pin to ground could potentially fry components (other than
the board) if there is a major issue with the board itself. If you have tried everything
you can try that but be sure to remove all components from the board first. While
you have the board force powered check for any excess heat that could indicate
a dead board. I do not recommend trying with your components installed. You could
get lucky and a forced power up may clear power safety checks (with no components
installed).

You can also fire a support ticket off to ASRock:
https://event.asrock.com/tsd.asp

They may have further advice for you.
Back to Top
Mike99 View Drop Down
Groupie
Groupie


Joined: 15 May 2020
Status: Offline
Points: 339
Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike99 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2023 at 8:57am
I took it all apart but it made no difference. Also tried another PSU but no luck with that.

What would happen if the PSU was connected and & I shorted pin #16 to ground in order to turn on the PSU? Would that temporarily get me going or would I see smoke?

It would be nice to see some of the BIOS settings before the mobo was replaced.

I saw several B365M Pro4 mobos on Ebay that were selling for parts only. A few months ago two of the USB2 ports died at the header on mine. Is this a problem mobo?
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 22793
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 2023 at 11:43pm
Unplug the system from power and leave it disconnected for an hour or so and see
if that brings it back.

If not, take the system apart, remove all components (including CPU) from the
board then make sure it's all clean before reinstalling just the RAM, CPU and
GPU. You can also try powering on without the GPU installed, even if you don't
have an iGPU. A dead GPU could also cause the power safeties to engage on the board.

If that doesn't work, try with another PSU, even if it's reading the correct voltages
on a multimeter, it may be unstable under load.

If after all that it still won't work then it's likely the board has died.
Back to Top
Mike99 View Drop Down
Groupie
Groupie


Joined: 15 May 2020
Status: Offline
Points: 339
Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike99 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 2023 at 8:56pm
The PC was on all day but when I went back to use it, it was dead. It has a B365M Pro4 mobo with M.2 SSD.

It did not respond to power off/on. Nothing.

I checked the PSU & it works & all voltages are correct.

Re-connected the cables & tried to power on by jumping the header power on pins, but it did not respond.

Any suggestions why it might have just died?
Is there a fuse hidden somewhere on the mobo or is the mobo dead?

Thanks.
Back to Top
 Post Reply Post Reply Page  <12
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.141 seconds.