Audio crackling issue on ASRock B450m Pro4

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello everyone.

I have a PC built with:

- ASRock B450m Pro4 (latest BIOS)

- AMD RYZEN 2700

- G.SKILL Ripjaws V Series DDR4 3000 - 16GB ram

- Corsair cx450m 450W PSU.

I just replaced my previous GPU (Sapphire R9 280x) with a a RX580 8GB 2048SP branded as Lexindar.

Since the upgrade I'm having an issue when any audio. This happens through the GPU whether it's through HDMI or Displayport to a monitor, and also when I connect wired headphones and get the audio through the motherboard Realtek audio device.

The audio makes weird crackling noise, similar to a coil whine, and sometimes it disappears completely. This also causes some performance issues and some slowdown when running 4k video files for example.

If I connect a bluetooth audio headset then it runs perfectly fine.

Here's a video showing the audio issues:

https://www.youtube.com/watch?v=HIT6Dnl-GKQ

I tried installing previous Adrenaline drivers and made some tuning changes suggested on other posts, and I also updated the motherboard BIOS to the latest version, but I still have this issue. I even tried running Windows 10 on the PC, and I still had this problem.

Any idea what the source of the problem could be? I thought it would be the GPU but since the issue happens when audio is going through the realtek integrated device, so I wonder if it's something that can be fixed by settings on the BIOS.

Thanks in advance.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
HDaddict Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Apr 2023 Status: Offline Points: 65	Post Options Post Reply Quote HDaddict Report Post Thanks(0) Quote Reply Topic: Audio crackling issue on ASRock B450m Pro4 Posted: 04 Apr 2023 at 6:47pm
	Hello everyone. I have a PC built with: - ASRock B450m Pro4 (latest BIOS) - AMD RYZEN 2700 - G.SKILL Ripjaws V Series DDR4 3000 - 16GB ram - Corsair cx450m 450W PSU. I just replaced my previous GPU (Sapphire R9 280x) with a a RX580 8GB 2048SP branded as Lexindar. Since the upgrade I'm having an issue when any audio. This happens through the GPU whether it's through HDMI or Displayport to a monitor, and also when I connect wired headphones and get the audio through the motherboard Realtek audio device. The audio makes weird crackling noise, similar to a coil whine, and sometimes it disappears completely. This also causes some performance issues and some slowdown when running 4k video files for example. If I connect a bluetooth audio headset then it runs perfectly fine. Here's a video showing the audio issues: https://www.youtube.com/watch?v=HIT6Dnl-GKQ I tried installing previous Adrenaline drivers and made some tuning changes suggested on other posts, and I also updated the motherboard BIOS to the latest version, but I still have this issue. I even tried running Windows 10 on the PC, and I still had this problem. Any idea what the source of the problem could be? I thought it would be the GPU but since the issue happens when audio is going through the realtek integrated device, so I wonder if it's something that can be fixed by settings on the BIOS. Thanks in advance.

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 05 Apr 2023 at 9:05am
	Have you tried a speaker connected to the MB?
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

HDaddict Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Apr 2023 Status: Offline Points: 65	Post Options Post Reply Quote HDaddict Report Post Thanks(0) Quote Reply Posted: 05 Apr 2023 at 12:21pm
	Yes, using both the audio from the gpu (hdmi/displayport) or from the realtek integrated sound card causes the audio issue. Only if audio is from Bluetooth (which is from a Tplink ax3000 pcie card) then audio is fine.

SerchTech Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 16 Oct 2022 Location: Spain Status: Offline Points: 1380	Post Options Post Reply Quote SerchTech Report Post Thanks(0) Quote Reply Posted: 06 Apr 2023 at 4:22am
	Hello My advice is to use AMD Cleanup Utility to remove graphics drivers or DDU, both links bellow https://www.amd.com/en/support/kb/faq/gpu-601 https://www.wagnardsoft.com/forums/viewtopic.php?t=4460 Both tools do not affect to installed AMD Chipset Drivers.
	X399 Taichi (4.03) Threadripper 2950X DDR4 2 x HX432C16FB3K2/32

Faisal_99 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Apr 2023 Status: Offline Points: 175	Post Options Post Reply Quote Faisal_99 Report Post Thanks(0) Quote Reply Posted: 06 Apr 2023 at 9:15pm
	I think its a GPU drive issue or conflict of some sort. please try SerchTech's suggestion. If that doesn't work, maybe a fresh OS install and setting up everything afresh might help.

HDaddict Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Apr 2023 Status: Offline Points: 65	Post Options Post Reply Quote HDaddict Report Post Thanks(1) Quote Reply Posted: 07 Apr 2023 at 2:14am
	I already tried a fresh driver install through DDU, but it didn't help. I found a temporary solution for now, a user on techpowerup forum suggested to change the PCI gen speed to gen2 instead of gen3, as it turns our that in mining they change it back to gen2 for stability. And voila' - after changing the PCI to gen2 in the BIOS, it is now running just fine, and since apparently there isn't much difference between gen2 and gen3 with this card, I didn't notice any slowdown or drop in fps, in fact I got a higher score in Furmark.

eccential Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 10 Oct 2022 Location: Nevada Status: Offline Points: 5095	Post Options Post Reply Quote eccential Report Post Thanks(0) Quote Reply Posted: 13 Aug 2023 at 7:08pm
	If switching to PCIe Gen.2 helps, that would indicate that you're getting errors on the PCIe bus. I would for sure take the GPU out and clean the connector with electronics cleaner (or just isopropyl alcohol) and try again. I've fixed a GPU issue this way before. If it doesn't help, you can always go back to Gen.2 speed. Nothing to lose by trying.