ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - J4125B-ITX Power off keeps reseting
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

J4125B-ITX Power off keeps reseting

 Post Reply Post Reply
Author
Message
acoul View Drop Down
Newbie
Newbie


Joined: 08 Jul 2023
Status: Offline
Points: 50
Post Options Post Options   Thanks (0) Thanks(0)   Quote acoul Quote  Post ReplyReply Direct Link To This Post Topic: J4125B-ITX Power off keeps reseting
    Posted: 08 Jul 2023 at 5:28am
Greetings,

I recently acquired a J4125B-ITX Asrock motherboard, and after a few days of usage, it suddenly refuses to switch off.

this is an electrical issue and not related to the installed OS. booting Linux, Win10, Win8.1 or Win7 the behavior remains the same. upon shutdown, the system keeps rebooting. Even without any SSD, the system just refuses to power off from the power switch

the only way for the system to be switched off, is to unplugged it from the electrical power.

I tried all of the possible different options on the bios. I re-flashed the bios & I installed a new bios battery, with out any luck.

Should this motherbord be returned for an RMA or is there a beta bios that may possibly resolve this issue?

I have reviewed your RMA policy here: https://www.asrock.com/support/index.asp?cat=RMA

with kind regards,

Alex
Back to Top
acoul View Drop Down
Newbie
Newbie


Joined: 08 Jul 2023
Status: Offline
Points: 50
Post Options Post Options   Thanks (0) Thanks(0)   Quote acoul Quote  Post ReplyReply Direct Link To This Post Posted: 08 Jul 2023 at 11:29pm
ok

to make sure that my above report is legit, I went through a couple more tests, without any luck.

I changed the PC box/case (a different power switch)

I used a different (80 plus) PSU

I re-flashed (again) the only available initial bios release (shame on you asrock although I still buy your products when Gigabyte *hint* lacks similar ones) from the official product page

now, my time is obviously more valuable than going through the process of getting a refund or even a brand new board, as this PC is sitting on a desk of a small family operated Travel Agency in the middle of high season, but I need to share my experience for any souls with a similar bad luck (which I strongly hope is a rare phenomenon because I still like asrock as a company)

here is my workaround for this quite annoying issue:

when you shutdown your OS either Linux or Windows or whatever, the system recycles instead of shutting down. on that very moment that the black screen is coming up, you hear the beep & you see the first activity of the disk

you simply press again (briefly) the power switch

& that's it !

the system (finally) is powering down. I am not sure if this is the result of the bios options experimentation, because I recall that this behavior was not there when the this issue first appeared

I still think that this is an unacceptable way to enjoy a fresh bough new motherboard, but at least it's a way to workaround it

P.S. Please asrock: DO release MORE bios updates. it's one of the MAIN reason customers should choose their motherboards !

best regards & cheers

Alex
Back to Top
acoul View Drop Down
Newbie
Newbie


Joined: 08 Jul 2023
Status: Offline
Points: 50
Post Options Post Options   Thanks (0) Thanks(0)   Quote acoul Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jul 2023 at 3:02pm
FWIW, The issue has been resolved by itself !

the only logical assumption I can make out of this, is that the motherboard needed a few hours of "burnout" operation.

case & ticket closed (Resolved can be added on this topic Subject)

long live asrock (along with Long Term Support BIOS updates)

Alex
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 22208
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jul 2023 at 4:38pm
SoC boards don't often get many BIOS updates, not because they are neglected but
rather because there isn't much to update. The board is designed around a single
CPU (SOC) with limited functionality. The BIOS tends to be very simple on these
devices with the only real necessity for updates coming from security related issues.
Occasionally features are added/updated but that is also pretty rare.

I do love these little SOC boards though, I have several myself serving as anything
from a simple media center to a small home NAS. It always fascinates me how much
they can do with so little power.

One of the key issues with more modern BIOS setups (UEFI) is that there is a lot
more interplay between the OS and the UEFI. A Windows update can often cause issues
that appear to be hardware related for example, including systems not shutting down
or resetting rather than shutting down. It is very seldom a BIOS issue if the
system was functioning correctly before the issue arose. If you are running
Windows it's quite likely another update resolved the issue, an issue likely caused
by the previous update.

FWIW, ASRock tend to support their desktop boards with updates far longer than
most manufacturers and often even provide specialized "beta" versions per user
request to enable/tweak features where available. SOCs receive very little in the
way of support from intel (or AMD), once they are released and the bugs are worked
out there typically aren't any more BIOS updates made for them.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.141 seconds.