Constant rebooting after replacing CPU with 13700K

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   There was this configuration:
Asrock Z790 PG Riptide (BIOS 10.01, 11.07, 12.05)
Intel i5-13600KF
Palit RTX 4070 Ti GameRock Classic (NED4070T019K9-1046G)
Thermaltake PF3 850W PSU
Everything worked great.

After changing the processor to Intel i7-13700K
After logging into Windows, the computer reboots in less than a minute.
The effect is permanent.
It works in safe mode. Uninstalled the nVidia graphics driver - everything works, before installing the nVidia driver (tried several different versions)

I tried to install a clean Windows 11. Before installing with the nVidia driver, everything worked fine.
The processor passes tests in OCCT.
As soon as I install the nVidia graphics driver (or Windows downloads it itself), after 5-30 seconds the computer reboots.

I tried resetting the settings in the BIOS, disabling IGPU - no result.

Minidump has the following errors:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffda072afd8050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8077adef600, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffda072afd8050
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

As a result, I returned the i5-13600KF back, everything works with it. Apparently there is some kind of conflict with IGPU.

With another 13700K processor, same thing.
What else can we try?

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lodo Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Feb 2024 Status: Offline Points: 65	Post Options Post Reply Quote lodo Report Post Thanks(0) Quote Reply Topic: Constant rebooting after replacing CPU with 13700K Posted: 16 Feb 2024 at 3:16pm
	There was this configuration: Asrock Z790 PG Riptide (BIOS 10.01, 11.07, 12.05) Intel i5-13600KF Palit RTX 4070 Ti GameRock Classic (NED4070T019K9-1046G) Thermaltake PF3 850W PSU Everything worked great. After changing the processor to Intel i7-13700K After logging into Windows, the computer reboots in less than a minute. The effect is permanent. It works in safe mode. Uninstalled the nVidia graphics driver - everything works, before installing the nVidia driver (tried several different versions) I tried to install a clean Windows 11. Before installing with the nVidia driver, everything worked fine. The processor passes tests in OCCT. As soon as I install the nVidia graphics driver (or Windows downloads it itself), after 5-30 seconds the computer reboots. I tried resetting the settings in the BIOS, disabling IGPU - no result. Minidump has the following errors: VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: ffffda072afd8050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff8077adef600, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000004, Optional internal context dependent data. VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffda072afd8050 Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found. FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys As a result, I returned the i5-13600KF back, everything works with it. Apparently there is some kind of conflict with IGPU. With another 13700K processor, same thing. What else can we try?

lodo Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Feb 2024 Status: Offline Points: 65	Post Options Post Reply Quote lodo Report Post Thanks(0) Quote Reply Posted: 25 Feb 2024 at 10:37pm
	Temporarily installed i7-13700KF. There is no such problem with him. All tests pass. Apparently there is some kind of incompatibility between the Palit RTX 4070 Ti and the integrated video i7-13700K.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 22793	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 25 Feb 2024 at 11:10pm
	Open a support ticket with ASRock: https://tw.asrock.com/events/tsd.asp Include a link to this forum thread. They should be able to help you. Good luck


lodo Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Feb 2024 Status: Offline Points: 65	Post Options Post Reply Quote lodo Report Post Thanks(0) Quote Reply Posted: 17 Mar 2024 at 4:05pm
	I installed i5-14600K - the problem repeated itself. In BIOS in Advanced Chipset\Configuration: installed PCIE1 Link Speed ?�[Auto] - freezes and reboots installed PCIE1 Link Speed ?�[Gen1] - works installed PCIE1 Link Speed ?�[Gen2] - works installed PCIE1 Link Speed ?�[Gen3] - works installed PCIE1 Link Speed ?�[Gen4] - works Installed i7-13700K - the problem repeated: installed PCIE1 Link Speed ?�[Auto] - freezes and reboots installed PCIE1 Link Speed ?�[Gen1] - works installed PCIE1 Link Speed ?�[Gen2] - freezes and reboots installed PCIE1 Link Speed ?�[Gen3] - freezes and reboots installed PCIE1 Link Speed ?�[Gen4] - freezes and reboots I installed a simpler video card - Palit RTX 4060Ti JETSTREAM 16GB (NE6406T019T1-1061J). Everything works with it, PCIE1 Link Speed ?�[Auto], and [Gen4] (Only this video card is PCIE x8, not x16 like mine) I installed my video card in another PC with this config: Asrock Z690M PG Riptide/D5 Intel i7-13700K Everything works, tests pass.

lodo Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Feb 2024 Status: Offline Points: 65	Post Options Post Reply Quote lodo Report Post Thanks(0) Quote Reply Posted: 17 Mar 2024 at 4:07pm
	Opened a support ticket. Advised Regarding your question, please roll back the BIOS to 11.07 to see if the same problem will occur. Please also try: 1. Please install only one RAM to B2 slot. 2. Please load the BIOS to default by referring to page. 26tp clear CMOS. https://download.asrock.com/Manual/Z790%20PG%20Riptide.pdf 3. Please clean install the Windows 11 and try to see if the problem can be fixed. It did not help.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 22793	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 17 Mar 2024 at 4:14pm
	It's been a while since I opened a support ticket but I believe you can reply to the email that was sent to you with suggestions to try. Let them know it didn't work and they will work with you to find a solution. Only the confirmation email is automated, responses to your ticket are actual people so you can reply.