No Support from ASRock? |
Post Reply |
Author | |||
K9Sports
Newbie Joined: 03 Aug 2016 Status: Offline Points: 11 |
Post Options
Thanks(0)
Posted: 18 Aug 2016 at 8:03am |
||
I've been trying to get support from ASRock on a faulty motherboard but whenever I submit a support request, I get an email saying to contact my dealer, who doesn't exist anymore. And the email is sent from a "No Reply" ASRock address. I keep sending a new support ticket telling them there is no dealer for me to contact, and guess what, another "Contact Dealer" email. I guess ASRock support and warrantees are pretty much worthless? |
|||
ASRock_Official
ASRock_Official Joined: 08 Apr 2015 Status: Offline Points: 2247 |
Post Options
Thanks(0)
|
||
Dear valued customer, there few question must be clear: 1. which dealer did you buy it from, and also which distributor? 2. which motherboard? 3. the serial number? http://www.asrock.com/support/index.asp?cat=FindSN 4. when did you buy this product? and also, please click below link and help fill the form, thank you http://www.asrock.com/support/index.asp?cat=RMA http://event.asrock.com/tsd-india.asp Edited by ASRock_Official - 18 Aug 2016 at 11:50am |
|||
K9Sports
Newbie Joined: 03 Aug 2016 Status: Offline Points: 11 |
Post Options
Thanks(0)
|
||
It was a shop on Phuket that's no longer there. The name of the shop was in Thai so I don't know what the heck the name was? I also have no clue as to who the distributor was. All the information was sent thru that form each time I attempted to resolve this. I then always get an auto-response saying that I need to contact my dealer with no way to notify about there not being a dealer. Do you want me to give out the information on here? |
|||
wardog
Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447 |
Post Options
Thanks(0)
|
||
I, as a Moderator here, personally would prefer you to PM the remainder of your twos conversation/dealings. Yet please come back and post of the/any end outcome that is decided upon. |
|||
ASRock_Official
ASRock_Official Joined: 08 Apr 2015 Status: Offline Points: 2247 |
Post Options
Thanks(0)
|
||
Yes please PM me of all the info, thank you
|
|||
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |