ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - constant freezes with asrock z170 extreme7+
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

constant freezes with asrock z170 extreme7+
 Post Reply Post Reply Page  12>
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
clubfoot View Drop Down
Newbie
Newbie
Avatar

Joined: 28 Mar 2016
Location: Canada
Status: Offline
Points: 246 		Post Options Post Options   Thanks (0) Thanks(0)   Quote clubfoot Quote  Post ReplyReply Direct Link To This Post Topic: constant freezes with asrock z170 extreme7+
    Posted: 26 Aug 2016 at 8:21am
Also check for bent cpu socket pins.
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 25 Aug 2016 at 11:28am
Using the back of your curled fingers run them over the heatsinks of the MB.

They should radiate warmth, not hot.

If one is lifted there will be hot heat  radiating from above it.

If there is heat, power down, let it cool, the remove the MB and look that all the heatsink retainers are secured through the board to the backside.
Back to Top
aouraven View Drop Down
Newbie
Newbie
Avatar

Joined: 23 Aug 2016
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote aouraven Quote  Post ReplyReply Direct Link To This Post Posted: 25 Aug 2016 at 8:34am
No video card, no sata plugs connected, just monitor, cpu, cpu cooler, stick o ram, keyboard. It boots into asrock ez mode, waits a little bit, then freezes. (CPU/mobo/voltage stops changing and no keyboard input dose anything at this point)

I did the switch to B, first power on it turned off before getting to bios. second power on it got to bios, chilled for a bit, then it froze. 


Edited by aouraven - 25 Aug 2016 at 8:40am
Back to Top
clubfoot View Drop Down
Newbie
Newbie
Avatar

Joined: 28 Mar 2016
Location: Canada
Status: Offline
Points: 246 		Post Options Post Options   Thanks (0) Thanks(0)   Quote clubfoot Quote  Post ReplyReply Direct Link To This Post Posted: 25 Aug 2016 at 12:37am
Pull the video card, all sata drives, no plugged in usb, just cpu with fan connected to cpu fan header, and ram, only keyboard and monitor, don't hit del on boot. What happens?

If successful, plug usb drive with windows on REAR usb port. Still working?

Shut power off,...completely. Wait. Switch BIOS to B. Does it boot to UEFI and can you navigate?
Back to Top
aouraven View Drop Down
Newbie
Newbie
Avatar

Joined: 23 Aug 2016
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote aouraven Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2016 at 11:28pm
It's win home 10, 64bit. Version on packaging is 1511.
4+ hour CMOS reset, still having the same problem.

How likely is it that the freezing is different problems? It seems to generally freeze x amount of seconds after the "f2 or del.." screen.

Sata plugs are not in the "sata3_a1.." which are the as ones that were mentioned.
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2016 at 12:57pm
Originally posted by aouraven aouraven wrote:

All components are new (except the gtx980ti but I haven't even bothered putting that in yet).

New Sata cables that came with mobo.
ram: bls2c16g4d240fsc (iirc its not listed as supported on the list but BLS16G4D240FSC is which is the single stick version, assuming the 2c means 2 piece?)
Encountered same error in B1 ram slot (I've explicitly test both sticks in b1 and a1).
Removed all drives(usbs etc) except for the SSD (in sata 0) and optical drive (in sata 1).
Attempted 10 minute cmos reset, same issue. I'll leave it cmos resetting over night next (guide says 4 hours, i'll assume 8 hours shouldn't have a negative impact).


Are you sure you are using the Intel SATA ports, and not the ASMedia SATA ports? The ASMedia SATA ports are below the SATA Express connectors, and above the other two Intel SATA ports. Just checking, that happens all the time.

Your Crucial memory is compatible according to Crucial, and you are using the correct DIMM slots.

The freezing in the UEFI is not related to the Windows freezing. Would you be using Windows 10 Anniversary addition, which is known to cause freezing? Or is just recently known to cause freezing?
Back to Top
aouraven View Drop Down
Newbie
Newbie
Avatar

Joined: 23 Aug 2016
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote aouraven Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2016 at 9:51am
Keyboard is plugged into mobo usb (not front panel), no mouse plugged in. I'll look for ps2 keyboard to try.

Edited by aouraven - 24 Aug 2016 at 9:57am
Back to Top
clubfoot View Drop Down
Newbie
Newbie
Avatar

Joined: 28 Mar 2016
Location: Canada
Status: Offline
Points: 246 		Post Options Post Options   Thanks (0) Thanks(0)   Quote clubfoot Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2016 at 9:47am
try a ps2 keyboard or a different usb keyboard without the mouse connected. As Xaltar suggested NO front panel/s connected.
Back to Top
aouraven View Drop Down
Newbie
Newbie
Avatar

Joined: 23 Aug 2016
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote aouraven Quote  Post ReplyReply Direct Link To This Post Posted: 24 Aug 2016 at 9:32am
All components are new (except the gtx980ti but I haven't even bothered putting that in yet).

New Sata cables that came with mobo.
ram: bls2c16g4d240fsc (iirc its not listed as supported on the list but BLS16G4D240FSC is which is the single stick version, assuming the 2c means 2 piece?)
Encountered same error in B1 ram slot (I've explicitly test both sticks in b1 and a1).
Removed all drives(usbs etc) except for the SSD (in sata 0) and optical drive (in sata 1).
Attempted 10 minute cmos reset, same issue. I'll leave it cmos resetting over night next (guide says 4 hours, i'll assume 8 hours shouldn't have a negative impact).


Edited by aouraven - 24 Aug 2016 at 9:35am
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 26948 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 23 Aug 2016 at 4:13pm
I take it all components are new?

If not, are you using any old SATA cables with the system? As a matter of course I always change mine whenever I replace a motherboard. 

Could you list the model number of your RAM too, it is helpful in determining any potential incompatibility. 

Some things to try:

Remove all drives from the system other than the one you plan to use as an OS drive (being sure you use a new SATA cable) and see if you still freeze.

Move the RAM into slot B1 and see if you have the same issue.

Remove all non essential USB devices from the system, including the front panel USB 3.1 cable.

Also try clearing CMOS using the battery removal method.



The issue is not POST related as the system is not displaying a post code and the freezing is occurring after the windows logo appears. Power On Self Test for anyone reading here who does not know occurs prior to the system attempting to boot.

Let us know how it goes and good luck. 
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.063 seconds.