ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Z87 Extreme4 (new version) USB ports not working.
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Z87 Extreme4 (new version) USB ports not working.
 Post Reply Post Reply Page  12>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
Krzy5i3k View Drop Down
Newbie
Newbie


Joined: 19 Dec 2016
Status: Offline
Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Krzy5i3k Quote  Post ReplyReply Direct Link To This Post Topic: Z87 Extreme4 (new version) USB ports not working.
    Posted: 19 Dec 2016 at 5:00pm
Good day,
i have serious problem with my Z87 Extreme4 motherboard- everything work good except USB ports...
Only mouse (wireless) and keyboard are correctly recognized and working (in all 2.0/3.0 ports).
I have newest BIOS flashed in UEFI over the internet.

Doesnt matter where i connect my bootable pendrive (USB 2.0/3.0 ports), it wont show in UEFI BIOS or Windows.
I checked 4 pendrives, 2 phones, 1 WiFi card and 1 external HDD in Windows and UEFI - nothing, only mouse and keyboard work.

When i try to configure USB Settings in UEFI (legacy/patch) i got some kind response in Windows, but i always get "Unknow USB Device (Port Reset Failed)".

Processor: Intel I5-4670k
Motherboard: Asrock Z87 Extreme4
RAM: Corsair DDR3 2133MHz CL11 2x4GB
GPU: Sapphire RADEON R9 290
HDD: WD Blue 640GB
PSU: EVGA 600B
OS: Windows 10 Pro

Please help Cry.

Ps. Sorry for poor english.




Edited by Krzy5i3k - 19 Dec 2016 at 5:06pm
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 19 Dec 2016 at 6:09pm
Is this a new build, or one that's been running fine till this issue?

You're not seeing this behavior because you're using a USB Hub are you?
Back to Top
Krzy5i3k View Drop Down
Newbie
Newbie


Joined: 19 Dec 2016
Status: Offline
Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Krzy5i3k Quote  Post ReplyReply Direct Link To This Post Posted: 19 Dec 2016 at 6:30pm
I bought it few days ago from previous user.
He did not have any issues as he said.

Dont have any USB hub connected to mainboard (but i connected monitor one at beggining).

I found another oddity- after BIOS upgrade, cleaning CMOS  or crash (after failure OC) causes Intel GPU displays graphic and my eGPU runs with 100% fan speed.
After booting Windows and turn off computer, all come back to normal and eGPU working as main graphic adapter.


Edited by Krzy5i3k - 19 Dec 2016 at 6:32pm
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 19 Dec 2016 at 8:02pm
Ok

It's beginning to sound like you moved the HDD w/OS over to this new MB?
Back to Top
Krzy5i3k View Drop Down
Newbie
Newbie


Joined: 19 Dec 2016
Status: Offline
Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Krzy5i3k Quote  Post ReplyReply Direct Link To This Post Posted: 19 Dec 2016 at 8:27pm
Yes, that is exactly how it was. 
I did it because had to transfer data from 1st partition to  2nd partition (it worked before).
After that when problems occured i have reinstalled whole Windows using DVD.


Edited by Krzy5i3k - 19 Dec 2016 at 9:08pm
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 20 Dec 2016 at 3:39am
Originally posted by Krzy5i3k Krzy5i3k wrote:

Yes, that is exactly how it was. 
I did it because had to transfer data from 1st partition to  2nd partition (it worked before).
After that when problems occured i have reinstalled whole Windows using DVD.


""After that when problems occured i have reinstalled whole Windows using DVD.""

Is that saying it's working now with a fresh Windows install, or that this problem still exists?
Back to Top
Krzy5i3k View Drop Down
Newbie
Newbie


Joined: 19 Dec 2016
Status: Offline
Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Krzy5i3k Quote  Post ReplyReply Direct Link To This Post Posted: 20 Dec 2016 at 3:52am
Problem still exist- only keyboard and wireles mouse working on freshly installed Windows 10 Pro.
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 20 Dec 2016 at 3:56am
Originally posted by Krzy5i3k Krzy5i3k wrote:

Problem still exist- only keyboard and wireles mouse working on freshly installed Windows 10 Pro.


The ports you have the USB mouse and KB in, do any other USB devices work in those two particular ports? Or seriously, ONLY the mouse and KB?
Back to Top
Krzy5i3k View Drop Down
Newbie
Newbie


Joined: 19 Dec 2016
Status: Offline
Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Krzy5i3k Quote  Post ReplyReply Direct Link To This Post Posted: 20 Dec 2016 at 4:07am
Its crazy but yes, only keyboard (Microsoft Sidewinder X4) and mouse (Logitech G602) working.

More crazy is that it doesnt matter what USB port i will choose (2.0/3.0), those two are always working.

I tested:
Four Pendrives, Kingston 4GB, Platinet 32GB, Toshiba 8GB, Sandisk 16GB - nothing;
Two phones, LeTV X800 Pro and Honor 5x - only charging;
One WiFi card TP-Link TL-WN822N - this one seems to be damaged after connecting to mb, not working on laptop atm.
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 20 Dec 2016 at 1:06pm
Originally posted by Krzy5i3k Krzy5i3k wrote:

Its crazy but yes, only keyboard (Microsoft Sidewinder X4) and mouse (Logitech G602) working.

More crazy is that it doesnt matter what USB port i will choose (2.0/3.0), those two are always working.

I tested:
Four Pendrives, Kingston 4GB, Platinet 32GB, Toshiba 8GB, Sandisk 16GB - nothing;
Two phones, LeTV X800 Pro and Honor 5x - only charging;
One WiFi card TP-Link TL-WN822N - this one seems to be damaged after connecting to mb, not working on laptop atm.


Those that you tested above, did any of them work, even once, on a fresh OS install?

I'm beginning, beginning, to think you got took on the used motherboard Angry
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.156 seconds.