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(Solved)J4205-ITX HDMI output
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Gwaihir View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Gwaihir Quote  Post ReplyReply Direct Link To This Post Posted: 02 Sep 2017 at 3:56pm
Hi, i have read your solution but I don´t have an Intel NUC Kit here. It´s a simple self-made HTPC. Or am I getting something wrong?

I have emailed tech support and they sent me a BIOS 1.66. Seems there is a new one. I cannot test it as I have already sent back the board to the vendor because besides the HDMI problem there was no way to get a smooth 4K TV broadcast with DVBViewer. But that is a different topic already discussed in the DVBViewer forum.


Edited by Gwaihir - 02 Sep 2017 at 3:57pm
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energy2k View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote energy2k Quote  Post ReplyReply Direct Link To This Post Posted: 03 Sep 2017 at 6:01pm
I think you're misunderstanding me.
I have the same motherboard as you, and this motherboard uses the same components for HDMI output as the Intel NUC. In an Intel forum they commented that exactly the same thing happened to them as to us (they couldn't connect the HDMI output to a 4K TV) and the solution they found was to update the BIOS of these components (not the motherboard BIOS).
Follow my instructions (connect HDMI to a monitor or TV other than 4K, start windows, download and update the BIOS of HDMI components, turn off, connect to 4K TV and enjoy).
Greetings.
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Gwaihir View Drop Down
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Ah, then there was a misunderstanding! Thanks for the clarification!
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tomandcat View Drop Down
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Hello,I am from China and also have this HDMI output problem on my J3455-ITX.
Yesterday it seems that I resolved it by following steps.
Thank you all of us!

My hardware:
J3455-ITX
PicoPSU-120W DC-ATX Mudule
Panda 65" 4K UHD TV(LE65N88S-UD)

?¦Connect HDMI to my Panda 65" TV.
?¦Turn on the machine. Bios I used is 1.30 official.
?¦Load windows normally (of course I restart many times but only 1 time is OK to see WIN10 logo )
?¦Download HDMI firmware from intel: https://downloadcenter.intel.com/download/26609/NUCs-HDMI-2-0-Firmware-Update-Tool-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN-NUC6CAY
?¦Decompress and run.
?¦Follow instructions and start to upgrade
?¦After a short time black screen, upgrade HDMI firmware from 1.56 to 1.66.
?¦Shut down and power on again
?¦OK! Enjoy your happy time.
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Zzenz View Drop Down
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Hello.

Yes I followed these instruction without issue.. Seemed to work for a week or two, but now the same damned issue is happening again.. Windows always boots to troubleshoot/restart etc.

If I disconnect the HDMI windows will boot normally and can login via VNC... So did that, reconnected the HDMI cable and turned on the 4k TV. Computer crapped out and restarted back to  troubleshoot/restart etc.

IS THIS ISSUE ever going to be fixed or what Asrock?????????

Any other work around or fix to this ridiculous issue?
CheersAngry
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Tikoo View Drop Down
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I have the same issue! Windows keep rebooting and asking for troubleshoot.
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Tikoo View Drop Down
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Which Video driver need to be used? May be problem in drivers?
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Stefan75 View Drop Down
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Here some help from Intel:

My J3455-ITX (HDMI FW 1.66) works fine..
Driver Version: 22.20.16.4749
Operating System: Windows* 10 Pro (10.0.16299)
Current Resolution: 3840 x 2160
Connector Type: DisplayPort
Device Type: Digital Television



Edited by Stefan75 - 16 Dec 2017 at 9:35pm
http://cellarcinema.info
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marco25 View Drop Down
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same problem here.... got no signal before, upgraded the HDMI firmware per instruction. went successfully and verified the firmware did get upgraded. then wont boot into Windows after reboot... even the latest INTEL driver from Dec 2017 did not help. have to uninstall intel driver in safe mode to get it back... then it auto install INTEL driver later and went right back to the problem after reboot.... way too much trouble with this board... my first asrock and badddddd experience... any other thing to try? helpppp.... thanks
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Zzenz View Drop Down
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Originally posted by marco25 marco25 wrote:

same problem here.... got no signal before, upgraded the HDMI firmware per instruction. went successfully and verified the firmware did get upgraded. then wont boot into Windows after reboot... even the latest INTEL driver from Dec 2017 did not help. have to uninstall intel driver in safe mode to get it back... then it auto install INTEL driver later and went right back to the problem after reboot.... way too much trouble with this board... my first asrock and badddddd experience... any other thing to try? helpppp.... thanks


Yeah I will not be buying another of their products, and not so much that it has this issue, but the ABSOLUTELY, NO help, NO support or after all this damned time a NO proper fix!

 Crap customer service Asrock!AngryOuch
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