Warranty Q's - Asrock Rack server motherboards

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   Wardog, thanks. I did reach out to Asrock last week, but it may have not been the appropriate channel; I'll try others.

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MountainDolphin Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Jan 2017 Status: Offline Points: 6	Post Options Post Reply Quote MountainDolphin Report Post Thanks(0) Quote Reply Topic: Warranty Q's - Asrock Rack server motherboards Posted: 10 Jan 2017 at 4:48am
	Wardog, thanks. I did reach out to Asrock last week, but it may have not been the appropriate channel; I'll try others.

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 10 Jan 2017 at 3:04am
	The means you're going to with acquiring leave some doubts with me a Moderator here concerning just who or where any Warranty Service might be handled by/at. Use http://www.asrockrack.com/general/contact.asp and inquire of that and of YOUR Warranty length, stating in the msg the means you'd acquire it. FWIW, I can say here in the US anyway it is covered under a 3 year Warranty. HTH

MountainDolphin Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Jan 2017 Status: Offline Points: 6	Post Options Post Reply Quote MountainDolphin Report Post Thanks(0) Quote Reply Posted: 10 Jan 2017 at 1:17am
	Hello all, I'm interested in Asrock Rack's EPC6028DA mainboard ( a server-oriented product), for building a home server/NAS. http://www.asrockrack.com/general/productdetail.asp%3FModel=EPC602D8A#Specifications I'd be buying it online from a German retailer, and having it shipped to Israel. Unfortunately, I can't find information on warranty terms, or even warranty period, on Asrock's Germany website, or any other Asrock or Asrock Rack site; even the US site has only partial info about the RMA technical process, but not the full warranty details. It seems pretty odd that warranty terms aren't publicized, particularly for server-type products (whose warranty is usually longer than for consumer ones); also odd, a google search yielded a couple of people claiming, a few years ago, that Asrock didn't directly deal with end-user warranty returns, and one always had to go through the authorized retailer. If anyone has more info about this, practical experience with warranty returns or a link to the actual warranty, I'd be grateful. If it turned out I needed to RMA a defective board to the German retailer first, who then sends it to a local service center, the round trip could easily be 2 months...