ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Taichi UEFI Update Froze Now Bricked
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Taichi UEFI Update Froze Now Bricked
 Post Reply Post Reply Page  12>
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
Status: Offline
Points: 8592 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Topic: Taichi UEFI Update Froze Now Bricked
    Posted: 14 Mar 2017 at 2:22pm
Dear JoJoDaClown,

Greetings, this is ASRock TSD.


We test on the same model with similar system and use DOS BIOS update method from L1.54 to P1.50, the BIOS update process can run successfully. 
The system could boot up properly under BIOS or OS after downgrading the BIOS.

Regarding this case, we would suggest contacting your local distributor or dealer in the link below for further assistance:


Thanks!

All the best,
ASRock TSD
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Online
Points: 22928 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2017 at 2:08pm
Unfortunately the socketed BIOS has been phased out due to supply issues. All the new boards since the intel 200 series have soldered BIOS ROMs. 
Back to Top
mgrandy@hotmail.co.u View Drop Down
Newbie
Newbie
Avatar

Joined: 20 Feb 2016
Location: uk
Status: Offline
Points: 65 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mgrandy@hotmail.co.u Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2017 at 12:05pm
if you know what the chip is called and fancy a little DIY you can buy the chips off bay of e with bios's already on them just a simple install but if its under warranty better to have them do it for future reference they cost very little and are great if you can revive a dead board for a few quid. usually this method takes less time long as you know what your doing



Edited by mgrandy@hotmail.co.u - 12 Mar 2017 at 12:08pm
fx 9370 asrock, fatal1ty 970 performance 3.1, NZXT phantom f-atx, AeroCool Integrator 850W, Corsair Hydro Series H100
Back to Top
JoJoDaClown View Drop Down
Newbie
Newbie


Joined: 10 Mar 2017
Status: Offline
Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JoJoDaClown Quote  Post ReplyReply Direct Link To This Post Posted: 11 Mar 2017 at 3:55am
Confirmed with ASRock Technical Support. Stated I was updating the BIOS, it froze, I waited, then I powered down. They said there's no method of recovery by the user and it has to be sent in for re-programming.
Ryzen 1800X
ASRock X370 Taichi
GSkill TridentZ CL14 3200
Back to Top
JoJoDaClown View Drop Down
Newbie
Newbie


Joined: 10 Mar 2017
Status: Offline
Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JoJoDaClown Quote  Post ReplyReply Direct Link To This Post Posted: 11 Mar 2017 at 2:00am
Originally posted by parsec parsec wrote:

This is an excerpt from the DOS BIOS Update instructions for all ASRock boards:

If you encounter problems while updating the new BIOS, DO NOT turn off your system since this corrupt BIOS might cause your system failed to boot up. Just repeat the process, and if the problem still persists, update the original BIOS file. If the Flash Memory Writer utility was not able to successfully update a complete BIOS file, your system may not be able to boot up. If this happens, your system will need service.

http://www.asrock.com/support/BIOSIG.asp?cat=DOS8

While you may have had other problems during the failed BIOS update attempt, unfortunately powering off the PC will have caused it to be unrecoverable, sorry to say.

That's definitely my oversight. It's unfortunate there's no ability to recover via USB drive or dual bios, though. Seems like an easy to implement solution.
Ryzen 1800X
ASRock X370 Taichi
GSkill TridentZ CL14 3200
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 10 Mar 2017 at 11:49pm
This is an excerpt from the DOS BIOS Update instructions for all ASRock boards:

If you encounter problems while updating the new BIOS, DO NOT turn off your system since this corrupt BIOS might cause your system failed to boot up. Just repeat the process, and if the problem still persists, update the original BIOS file. If the Flash Memory Writer utility was not able to successfully update a complete BIOS file, your system may not be able to boot up. If this happens, your system will need service.

http://www.asrock.com/support/BIOSIG.asp?cat=DOS8

While you may have had other problems during the failed BIOS update attempt, unfortunately powering off the PC will have caused it to be unrecoverable, sorry to say.
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 10 Mar 2017 at 11:00pm
Re-creating a bootable stick isn't exactly what I call work. But anyways ..........

I will add that a stick in the 4-16GB range from Users posts here seem to be less troublesome.



I'd suggest then that you call the below number and request an RMA

Support Phone: 1-909-590-8308 (CA so PST Time Zone)
Back to Top
JoJoDaClown View Drop Down
Newbie
Newbie


Joined: 10 Mar 2017
Status: Offline
Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JoJoDaClown Quote  Post ReplyReply Direct Link To This Post Posted: 10 Mar 2017 at 10:38pm
Originally posted by wardog wardog wrote:

Also, re-make your bootable stick from the ground up, beginning with a FAT32 re-format.

Then, first if possible test it on another computer or laptop that is in fact bootable.

The PC, when the USB stick is in, has power to the USB, then I hit the power button, it removes power from the USB, then I get HDD activity light flashing in sync with the USB stick light, then it turns the USB light off. It's at that point that the board says F9 and has basically given up. There's no automatic restarting occurring or anything but just on after that, no activity.

It makes me think that what's on the USB drive for a file is not what it's looking for. The file I have, is downloaded from ASRock, and is a X370TC154.exe file. This is what's extracted from the DOS update zip file. I've also tried making an autoexec.bat file with only X370TC154.exe in it.

Regarding the USB stick. I've generally been trying only a USB stick with nothing in it except the X370TC154.exe. I've also tried my bootable USB and I know indeed it is working. I've tried it on my other PC, as well as updated my BIOS with it before when 1.51 came out.
Ryzen 1800X
ASRock X370 Taichi
GSkill TridentZ CL14 3200
Back to Top
maffle View Drop Down
Newbie
Newbie


Joined: 13 Aug 2015
Status: Offline
Points: 16 		Post Options Post Options   Thanks (0) Thanks(0)   Quote maffle Quote  Post ReplyReply Direct Link To This Post Posted: 10 Mar 2017 at 9:57pm
How can it brick? Doesn't the Taichi have dual bios/UEFI (or a recovery rom)? If not, that's a huge fail for a board in that price category. Also doesn't Asrock boards have that "Crashless" feature for uefi update?

Edited by maffle - 10 Mar 2017 at 10:01pm
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 10 Mar 2017 at 9:52pm
Also, re-make your bootable stick from the ground up, beginning with a FAT32 re-format.

Then, first if possible test it on another computer or laptop that is in fact bootable.
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.141 seconds.