H77M screen freezes issue |
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Clunis
Newbie Joined: 28 Jul 2015 Status: Offline Points: 5 |
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Posted: 28 Jul 2015 at 5:53am |
Hi, I'm an Asrock customer. Some years ago i've bought an H77M mobo. I'm very happy of this mobo, it's perfect in normal using. The problems began when I started to play League of Legends. I've a 3570k cpu and I use onboard HD4000 videocard. It works perfectly at medium quality but sometime the game crash without any reason. The screen freezes and the audio card plays a sound similar to a bee (bzzzzzzzzzzzzzzzzzzzzzzz). Reset button doesn't work, CTRL+ALT+DEL doesn't work... The only thing that works is shutdown the system by unplugging the cable or wait some seconds until the pc reboot automatically. I spent so many time at the research of a solution without any result. The only solution are in all the cases the same: a bios upgrade. Now i have the last one, so I can not upgrade again. If someone noticed this issue and got a solution, plz tells me how to fix it! Thanks so much
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24563 |
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Welcome to the forums
What version of windows are you using? The first thing I would check given your problem seems to be specific to a game is the system event logs. They can be found under Control Panel -> Administrative Tools -> Event Viewer then Windows Logs -> System You will want to look for warnings and errors close to or at the time of a crash. This should give an idea as to where the problem is coming from. Post back when you have the info and we can help you from there.
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Clunis
Newbie Joined: 28 Jul 2015 Status: Offline Points: 5 |
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Hi, I suppose there are some hardware incompatibility because i got just this one: <Provider Name="EventLog"
/> <EventID
Qualifiers="32768">6008</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-08-29T15:04:58.000000000Z" /> <EventRecordID>3490</EventRecordID> <Channel>System</Channel> <Computer>PC-XXXXXX</Computer> <Security />
</System> <Data>17:03:11</Data> <Data>??9/??8/??015</Data> <Data />
<Data />
<Data>15184</Data> <Data />
<Data />
<Binary>DF07080006001D00110003000B008001DF07080006001D000F0003000B0080013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData> </Event> |
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Clunis
Newbie Joined: 28 Jul 2015 Status: Offline Points: 5 |
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Nome registro: System
Origine: Microsoft-Windows-Kernel-Power Data: 29/08/2015 17:04:54 ID evento: 41 Categoria attivit?:(63) Livello: Critico Parole chiave: (35184372088832),(2) Utente: SYSTEM Computer: PC-XXXXXX Descrizione: Riavvio del sistema senza un regolare arresto. Questo errore può essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema. XML evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>3</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000200000000002</Keywords> <TimeCreated SystemTime="2015-08-29T15:04:54.940620100Z" /> <EventRecordID>3500</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>PC-XXXXXX</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> </EventData> </Event> |
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