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No USB3 on Fatal1ty Z170 Gaming-ITX/ac
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StefanoA View Drop Down
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    Posted: 28 Apr 2017 at 10:57am
Hi everyone,

I've been using my HTPC based on Fatal1ty Z170 Gaming-ITX/ac for one year and I'm quite happy overall.

Nevertheless I never succeeded in having ANY of USB ports running as 3.0 speed, forget about 3.1 !!
I tried already following actions:
  1. uninstall/reinstall USB controller from device manager
  2. update BIOS several times
  3. update W10 64 always to latest
  4. install drivers into ASMedia_USB3.1(v1.16.35.1).zip 
  5. disconnect cables going to case integrated ports and use only ports available directly on the MB back plate
nothing worked so far... when I plug a good USB pen, copying speed never exceeds 38MBps, which is USB2 speed limited. the same USB pen on other computers is running well over 100MBps

please help !

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wardog View Drop Down
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In Device Manager, is it reporting issues with the 3/3.1 ports?

Do you have a SD/MMC card reader installed? PITA they are.
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Montoya View Drop Down
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Try this excellent tool from Uwe Sieber for USB hardware info inside your system:
http://www.uwe-sieber.de/usbtreeview_e.html

Use this to examine to which USB host controller and hub/port you USB device is connected to.

Also you can use "Device Cleanup Tool" to remove non-present devices from the Windows device management :
http://www.uwe-sieber.de/misc_tools_e.html

And you can also look for hidden devices in device manager and uninstall the hidden ones related to your issue.

Let me know if you can solve your issue with above tools.

PS:
My current Asmedia USB 3.1 host controller driver version:
10.0.15063.138


Edited by Montoya - 28 Apr 2017 at 4:49pm
Fatal1ty Z170 Gaming-ITX/ac, Intel i5-6500, Kingston HyperX Fury 16GB, Samsung 950 Pro 512GB, Fractal Design Core 500, Win10 Pro X64
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hiluke View Drop Down
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Originally posted by StefanoA StefanoA wrote:

Nevertheless I never succeeded in having ANY of USB ports running as 3.0 speed, forget about 3.1 !!

I noticed something very similar.
I have a USB pen drive that I tested out in every port. Some ports I would plug this into and get USB 3.0 speed every time. Other ports, it would always come up as USB 2.0. This was straight after a clean install of Windows 10.
I then realised if I pushed the drive in a bit quicker it would pick up as USB 3.0 on some of the ports. It was like it reads the USB 2.0 pins and once registers those, it just doesn't worry about trying USB 3.0.
Strangely, I had a separate USB 3.0 cable plugging into an external had drive - this one almost always seemed to register as USB 3.0, no matter what port. Maybe just because the HDD was turned on after plugging the cable in?

Some of the ports always work properly as USB 3.0, so I just use those ones for the devices I need USB 3.0 speeds.
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StefanoA View Drop Down
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Thanks to everyone for replies

I'll check as soon as possible with tools recommended by Montoya

After reloading default parameters from BIOS and disabling "allow system to turn off this device to save power" option on every possible device related to USB and more testing I figured out as follows:


No problems are detected at windows system level


The 3.1 USB (light blue color) seems to be NOT WORKING AT ALL (even if usb drive sticked in no sound and no detection of drive into windows)

I found ONE back port (dark blue) actually working at 3.0 speed, most or all of others still limited to 2.0 see different ports speed tests of SAME usb drive below



finally situation seems to be quite messy and unclear to me and I must say I'm disappointed, USB3.0 ports are supposed to be an easy and basic function in 2016's high-end motherboard
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Montoya View Drop Down
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Please check if "Usbtreeview" reports your USB drive connected to a Superspeed USB port.
UsbTreeView can show a 'H' in the icon of the high-speed ports and an 'S' for the SuperSpeed ports.

I have tested a 16GB USB flashdrive on both USB controllers (Asmedia & Intel) and no difference in speed detected in the benchmarks between USB controllers :

Asmedia controller:
-----------------------------------------------------------------------
CrystalDiskMark 5.2.1 x64 (UWP) (C) 2007-2017 hiyohiyo
                           Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 bytes/s [SATA/600 = 600,000,000 bytes/s]
* KB = 1000 bytes, KiB = 1024 bytes

   Sequential Read (Q= 32,T= 1) :   113.625 MB/s
  Sequential Write (Q= 32,T= 1) :    13.554 MB/s
  Random Read 4KiB (Q= 32,T= 1) :     6.364 MB/s [  1553.7 IOPS]
 Random Write 4KiB (Q= 32,T= 1) :     2.209 MB/s [   539.3 IOPS]
         Sequential Read (T= 1) :   121.636 MB/s
        Sequential Write (T= 1) :    13.421 MB/s
   Random Read 4KiB (Q= 1,T= 1) :     6.208 MB/s [  1515.6 IOPS]
  Random Write 4KiB (Q= 1,T= 1) :     2.077 MB/s [   507.1 IOPS]

  Test : 1024 MiB [D: 3.2% (0.5/14.5 GiB)] (x5)  [Interval=5 sec]
  Date : 2017/05/02 20:42:07
    OS : Windows 10 Professional [10.0 Build 15063] (x64)

Intel controller :
-----------------------------------------------------------------------
CrystalDiskMark 5.2.1 x64 (UWP) (C) 2007-2017 hiyohiyo
                           Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 bytes/s [SATA/600 = 600,000,000 bytes/s]
* KB = 1000 bytes, KiB = 1024 bytes

   Sequential Read (Q= 32,T= 1) :   113.431 MB/s
  Sequential Write (Q= 32,T= 1) :    13.554 MB/s
  Random Read 4KiB (Q= 32,T= 1) :     6.118 MB/s [  1493.7 IOPS]
 Random Write 4KiB (Q= 32,T= 1) :     2.199 MB/s [   536.9 IOPS]
         Sequential Read (T= 1) :   119.942 MB/s
        Sequential Write (T= 1) :    14.261 MB/s
   Random Read 4KiB (Q= 1,T= 1) :     5.860 MB/s [  1430.7 IOPS]
  Random Write 4KiB (Q= 1,T= 1) :     2.085 MB/s [   509.0 IOPS]

  Test : 1024 MiB [D: 3.2% (0.5/14.5 GiB)] (x5)  [Interval=5 sec]
  Date : 2017/05/02 21:02:09
    OS : Windows 10 Professional [10.0 Build 15063] (x64)
 
So let me know the results you get, with the tools from Uwe Sieber.


Edited by Montoya - 03 May 2017 at 3:34am
Fatal1ty Z170 Gaming-ITX/ac, Intel i5-6500, Kingston HyperX Fury 16GB, Samsung 950 Pro 512GB, Fractal Design Core 500, Win10 Pro X64
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StefanoA View Drop Down
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Yesterday I tried first to clean devices with  devicecleanup tool and this made the USB tree more simple

Below I put several screenshots of usbtreeview  
basically some USB ports are 3, some others are 1/2... 



more screenshots where the same USB pen has been connected to different USB ports in the back of MB


LINK to full reports created by USBTREEVIEW before/after cleanup of devices





If I got it right:

(8) ports work properly as USB3
(9) low speed USB2
(12) low speed USB2
(16/17) I think one USB3 and one low speed USB2







Edited by StefanoA - 04 May 2017 at 8:47am
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Montoya View Drop Down
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USB external ports 8,9,12,16,17 should all act as Superspeed ports, when an Superspeed capable device is inserted. In my system, above ports all work as Superspeed ports.

Things to test:

1) *general check*

- Connect your USB keyboard and mouse to the highspeed USB ports of the generic USB 2.1 hub (check in USBtreeview)
- Remove your USB storage device
- Run devicecleanup tool with ADMINISTRATOR rights (right mousebutton) and remove all devices listed
- Insert and test your USB storage device, with USBtreeview loaded, on external ports 8,9,12,16,17 to see if it now shows up as connected to Superspeed port
- Remember to Use "safely remove" (right mousebutton) in USBtreeview when removing your USB storage device and inserting it to another external port

If 1) doesn't work:

2) Update inf files from Asrock download page

- http://www.asrock.com/mb/Intel/Fatal1ty%20Z170%20Gaming-ITXac/?cat=Download&os=Win1064
- Download and install http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/INF/INF(v10.1.1.38).zip
- shutdown system
- Turn on system and proceed to 3)

3) *Asmedia controller check external port 9*

- Run devicecleanup tool with ADMINISTRATOR rights (right mousebutton) and remove all devices listed
- Uninstall the Asmedia 3.1 eXtensible hostcontroller from device manager
- Scan for new devices in device manager
- Update driver for the Asmedia 3.1 hostcontroller and let windows search on the internet for the new driver
- Run devicecleanup tool with ADMINISTRATOR rights (right mousebutton) and remove all devices listed
- Insert and test your USB storage device, with USBtreeview loaded, on external port 9 to see if it now shows up as connected to a Superspeed port

4) *Intel controller check external ports 8,12,16,17*

- Connect your USB keyboard and mouse with a USB hub to external port 9 from the asmedia hostcontroller
- Run devicecleanup tool with ADMINISTRATOR rights (right mousebutton) and remove all devices listed
- Uninstall the Intel 3.0 eXtensible hostcontroller from device manager
- Scan for new devices in device manager
- Update driver for the Intel 3.0 eXtensible hostcontroller and let windows search on the internet for the new driver
- Run devicecleanup tool with ADMINISTRATOR rights (right mousebutton) and remove all devices listed
- Insert and test your USB storage device, with USBtreeview loaded, on external ports 8,12,16,17 to see if it now shows up as connected to a Superspeed port
- Remember to Use "safely remove" (right mousebutton) in USBtreeview when removing your USB storage device and inserting it to another external port




Edited by Montoya - 04 May 2017 at 8:02pm
Fatal1ty Z170 Gaming-ITX/ac, Intel i5-6500, Kingston HyperX Fury 16GB, Samsung 950 Pro 512GB, Fractal Design Core 500, Win10 Pro X64
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StefanoA View Drop Down
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wow that's quite of lot of work to do Smile

thanks Montoya, 
I'll try to follow your instructions during weekend and revert here with results
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Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote StefanoA Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2017 at 9:48am
Hi Montoya,


I've tried to follow your instructions, step 1 first and then 2,3,4 but I ended up in same situation as before: some USB ports work as Superspeed and others as Highspeed....

strangely, I tried also a USB3 hub and while when it is connected to my notebook it is USB3 (as it is supposed to be), when I connect it to the Asrock MB port USB3 port, it starts working as USB2 !!

I don't understand why I'm having so much troubles...

can it be related to some Hardware defect ?
can it be related to BIOS version or settings ???

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