iGFX E3C236D2I

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Well no I was getting annoyed, no one had responded to me in over a month. I only started being pushy towards the end because I wanted to give the impression I wasn't going to give up.
My emails to ASRock support were actually polite - nonetheless they said they didn't have records on my previous emails, they came back to me in a helpful manner and I'm willing to give them the benefit of the doubt regarding the lost correspondence.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Topic: iGFX E3C236D2I Posted: 18 Aug 2017 at 6:21am
	Well no I was getting annoyed, no one had responded to me in over a month. I only started being pushy towards the end because I wanted to give the impression I wasn't going to give up. My emails to ASRock support were actually polite - nonetheless they said they didn't have records on my previous emails, they came back to me in a helpful manner and I'm willing to give them the benefit of the doubt regarding the lost correspondence.

bits2000 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Aug 2017 Location: USA Status: Offline Points: 27	Post Options Post Reply Quote bits2000 Report Post Thanks(0) Quote Reply Posted: 18 Aug 2017 at 5:08am
	I don't know...if you talked to me like that I wouldn't answer either. All your responses were on the same day. Give it a few more. Usually when your nice to people they help you more. Have a wonderful day Sir!
	BiTs

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 17 Aug 2017 at 1:53am
	OK so ASRock support got back to me this evening - provided me with a modified bios, a photo of that bios working in their lab and an explanation. Apparently they don't have any record of my previous correspondence, I have all the auto confirmations in my inbox so not sure what's going on there. Nonetheless the bios has worked and the kernel is now detecting the graphics controller as expected. I'm willing to give ASRock the benefit of the doubt on this - I retract my previous statements.

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 16 Aug 2017 at 7:35pm
	Edited by failing005 - 18 Aug 2017 at 6:16am

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 16 Aug 2017 at 4:06pm
	Surprise surprise still nothing.

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 15 Aug 2017 at 10:43pm
	Even though ASRock technical support has been online and active on these forums several times since me posting this, I still can't get one comment on this. AM I REALLY EXPECTING THAT MUCH?!!!!! Edited by failing005 - 15 Aug 2017 at 10:44pm

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 15 Aug 2017 at 5:19pm
	Another email to ASRock support - still no response.

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 14 Aug 2017 at 11:54pm
	Absolutely disgraceful service never have I experienced anything like it, can't say I'd be quick to recommend to anyone. Can't say I'm someone who usually requires Tech Support, in this instance I don't really have a choice as functionality has been removed at a firmware level. I spend thousands of £ on computer components each year and in the few instances where I have required support from the likes of MSI, Gigabyte and Supermicro - I have generally atleast received a response within a matter of days. Sufficed to say I won't be buying products from ASRock in the future, if this is how the company treats people. I'd be happy to change my stance if ASRock gets it's act together, but for now I hope everyone sees this!

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 14 Aug 2017 at 4:14pm
	Still nothing.

failing005 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26	Post Options Post Reply Quote failing005 Report Post Thanks(0) Quote Reply Posted: 11 Aug 2017 at 8:05pm
	Well another day another email, I'm not going to drop this until ASRock atleast does me the courtesy of responding to my email.