H97M Pro4 and TPM

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   Hi,
I submitted a technical support request on July 8 with the ASRock website, but have not received a response.

I bought the ASRock HA-TPM2-S Nuvoton NPCT650/TCG Compliance TPM Module from aerocooler on ebay. I installed the TPM module in my ASRock H97M Pro4 motherboard with bios v 2.10 (the latest).

In the UEFI setup, under Advanced\Trusted Computing, I have enabled:
Auto Detect Security Device
Security Device Support

but the Current Status Information is Support Turned Off remains.

When I run tpm.msc, Windows says that the Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS.

Any thoughts or suggestions would be appreciated.

Thanks,
fillalph

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fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 30 Jul 2017 at 2:33am
	Hi, I submitted a technical support request on July 8 with the ASRock website, but have not received a response. I bought the ASRock HA-TPM2-S Nuvoton NPCT650/TCG Compliance TPM Module from aerocooler on ebay. I installed the TPM module in my ASRock H97M Pro4 motherboard with bios v 2.10 (the latest). In the UEFI setup, under Advanced\Trusted Computing, I have enabled: Auto Detect Security Device Security Device Support but the Current Status Information is Support Turned Off remains. When I run tpm.msc, Windows says that the Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS. Any thoughts or suggestions would be appreciated. Thanks, fillalph