X370 Killer SLI errors with led strips header

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   Dear 9tony9,

Greetings, this is ASRock TSD.

We test AMD WRAITH MAX cooler and LED strips, with BIOS P3.10, ASRock RGB LED v1.0.27, the function works properly.

The RGB LED strips should be connected to RGB LED header on MB.
Please make sure if it is installed correctly.
Link(Page 33): http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Killer%20SLI.pdf

Hence, there are some suggestions for verifying.

1. Please update BIOS to latest P3.20, and make sure BIOS is in default before updating.
Link: http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#BIOS

2. Please install all drivers in the system.
    Link: http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#osW1064

3. Please make sure the RGB function is enabled in the BIOS.

4. Please re-install ASRock RGB LED ver:1.0.27 utility for verifying.
    Link: http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#osW1064

5. If possible, please change another LED strip for verifying.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: X370 Killer SLI errors with led strips header Posted: 21 Sep 2017 at 2:02pm
	Dear 9tony9, Greetings, this is ASRock TSD. We test AMD WRAITH MAX cooler and LED strips, with BIOS P3.10, ASRock RGB LED v1.0.27, the function works properly. The RGB LED strips should be connected to RGB LED header on MB. Please make sure if it is installed correctly. Link(Page 33): http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Killer%20SLI.pdf Hence, there are some suggestions for verifying. 1. Please update BIOS to latest P3.20, and make sure BIOS is in default before updating. Link: http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#BIOS 2. Please install all drivers in the system. Link: http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#osW1064 3. Please make sure the RGB function is enabled in the BIOS. 4. Please re-install ASRock RGB LED ver:1.0.27 utility for verifying. Link: http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#osW1064 5. If possible, please change another LED strip for verifying. Thanks! All the best, ASRock TSD

J Z Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 09 Sep 2016 Location: Germany Status: Offline Points: 976	Post Options Post Reply Quote J Z Report Post Thanks(0) Quote Reply Posted: 19 Sep 2017 at 4:40pm
	Hi, Current ASRock RGB LED ver: 1.0.27 Firmware installed? http://www.asrock.com/mb/AMD/X370%20Killer%20SLI/index.asp#osW1064
	Kind Regards, JZ https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware https://www.facebook.com/asrock.de

9tony9 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Aug 2017 Status: Offline Points: 3	Post Options Post Reply Quote 9tony9 Report Post Thanks(0) Quote Reply Posted: 19 Sep 2017 at 3:23pm
	Hi, I bought this mobo and there was nothing wrong with it until I installed the led strips. ASR tool can control the led of the chipset heatsink correctly but not the strips giving only purple color and most of the times when I try to change the color the Application crashes in Win10, is there something I can do or is it a problem with the controller? Update BIOS to 3.10 does not help. I hope anyone can help me, thanks a lot.