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X370 Taichi - Sound issue
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MarNov View Drop Down
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Joined: 15 Mar 2018
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    Posted: 15 Mar 2018 at 10:05am
Hi, have you guys solved the problem?
Im having the exact same issue while using BIOS ver 3.20.

Win 10 is detecting my Realtek speakers ( rear plugged ) as the default playback device.
Sound equalizers (L+R) are playing in windows volume mixer, but couldn't get any sound coming out from my speakers/headphones/etc.

Win 10 never detect any error everytime I troubleshoot audio playback.
Tried to reinstall Realtek driver with the latest version, even removed it completely and used Windows default sound driver, still no result.

There is no option for 'Auto' for HD Audio in BIOS, only 'enabled' or 'disabled', already enabled it, still no result.

Is it faulty motherboard (RMA)? something wrong with my windows update and I should revert back using system restore? or flash my UEFI to the latest (3.40) ? Im not really sure about the UEFI flash solution though. I would appreciate any input or solution. Thanks.

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Edited by MarNov - 15 Mar 2018 at 10:07am
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zlobster View Drop Down
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Points: 403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2018 at 2:44am
OK, I just did a reboot to check that. I don't like doing reboots. Smile

I only have 2 options in UEFI P3.10 on my Taichi: Onboard Audio - Enabled/Disabled; Front Panel - HD/AC97;

That's the Taichi, though, the one OP has. Yours is slightly different, but I wouldn't be waiting for someone else to post info. I'd go for an UEFI flash.

1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote apalazzi Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2018 at 2:20am
Hi,

if you look at my second image https://postimg.org/image/cpl7x4ool/ you'll se the "hidden devices" grayed out, but theree's no sign of the onboard audio.

Which version are you running? 3.10? Can you check if you have the three options enabled/disabled/auto or just two?

And no, I'm not the football player :)

Bye
Andrea
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Points: 403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2018 at 1:59am
My Italian is a bit rusty but you should go to 'Visualizza' and then look for some option that looks like 'hidden devices'. This option should bring you some hidden devices you otherwise won't see. The hidden devices have greyed out icons. Sorry, but posting images in this forum is a major pain in the azz.

No sound in Linux is bad. Most likely it's something with the UEFI or the mobo itself.

Unfortunately I have no idea which UEFI version will bring you these options. My advice? Go for P3.10 since it has DOS flash method. DOS flashing is a good way to see if your UEFI has some issues. Remember, we're reverting only to verify if the audio will come back. Running latest version is always recommended.

To DOS-flash P3.10: clear CMOS; reboot & enter UEFI again; boot from a DOS bootable USB which have the DOS UEFI file; run the .exe; reboot and check Linux Live (easier than deploying Win);

P.S. Are you the football player, Andrea Palazzi from Delfini?


1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote apalazzi Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2018 at 1:30am
Hi,

you mean disconnected and deactivated devices? They're already showed but there's no trace of the internal HD audio.

The front panel is disconnected.
I've checked with linux: the device is still missing.

Before I go on and flash the bios: can someone confirm if 3.20 has the three options enabled/disabled/auto for the audio? Or which bios is the latest with the three options?

Bye
Andrea


Edited by apalazzi - 02 Jan 2018 at 1:33am
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Points: 403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2018 at 12:54am
Please check with View -> Show hidden devices in Device Manager. It's a good idea to blur the PC name when posting online. Smile

Changing UEFI versions and clearing CMOS is not a bad idea either. Try unplugging the whole audio header for the front panel for troubleshooting. Let's focus on the back one first.
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote apalazzi Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2018 at 12:09am
In fact I have an X370 killer SLI and not a Taichi, I assumed that the bios were the same but apparently it's not. Link to the 3.40 bios: https://www.asrock.com/MB/AMD/X370%20Killer%20SLI/index.asp#BIOS

Anyway the problem is the same, and I've tried to disable/enable it and also tried AC97/HD without success; didn't try in Linux, I'll give it a go.

Maybe I should revert to 3.20?







Edited by apalazzi - 02 Jan 2018 at 1:26am
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Originally posted by apalazzi apalazzi wrote:

Hi,

I have the same exact problem, however in the BIOS settings (P3.40, the latest) I don't have the "auto" option but only "enabled" and "disabled"; it's clearly on "enabled" and "hd", however the audio device still doesn't show up.

Bye
Andrea


Where did you get the P3.40 from? I see only P3.20 on ASRock's website.

Try flipping the UEFI option nonetheless and see what Win will do. No sound in Linux is a good indication the problem is deeper than just drivers.

And to clarify - Win 10 doesn't need the Realtek drivers. My audio is blasting just as fine with the default drivers Win 10 gave me.
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote apalazzi Quote  Post ReplyReply Direct Link To This Post Posted: 01 Jan 2018 at 6:25pm
Hi,

I have the same exact problem, however in the BIOS settings (P3.40, the latest) I don't have the "auto" option but only "enabled" and "disabled"; it's clearly on "enabled" and "hd", however the audio device still doesn't show up.

Bye
Andrea
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I just got my rig up and running - and ran into the same issue. 

However I figured it out, in the BIOS there's advanced settings and you can find where there is SOUND - Change the Sound from AUTO to ENABLED - if there is another device like HDMI audio or another sound card the AUTO turns off the Realtek detection.
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