New AB350 Pro 4 - Lan usually doens't work

Hey there, this is my first build ever, so I'm sorry if anything is stupid. And I've searched this forum + google, suggestions from threads with similar issues aren't fixing mine.

Edited by Junah - 03 Dec 2017 at 3:29am

Junah wrote: Hey there, this is my first build ever, so I'm sorry if anything is stupid. And I've searched this forum + google, suggestions from threads with similar issues aren't fixing mine. So on my new ASrock AB350 Pro 4 the LAN port almost never works. Twice ever I've seen the lights come on the port (yellow and orange) when plugged in, and if they come on it worked properly until the computer shut down. I have installed and reinstalled every driver from ASRock's site and from Realtek, old drivers and new, and I always restart after a new driver installation. When not working, the windows internet dashboard icon shows the red X. Even the USb to LAN adapter only works if it's not plugged in at boot time, meaning I have to fuss it each boot. The and cables and router ports have been tested and are not the problem. The same cables and router work just fine on other computers, or on the same mobo with a usb to ethernet adapter.  It's the ASrock AB350 Pro 4, a Ryzen 5 1600, and a Ripjaws V series 3000 ram, if it helps. Any help is appreciated, Thanks

What version of Windows are you using?

You've had this problem with the network chip since the first time you installed Windows on the PC?

I assume you've installed the other basic drivers for your board? The latest AMD chipset drivers can be found on this page, scroll down to the AMD Chipset, AHCI, USB 3.0 and RAID Drivers link. But these drivers should not be needed for the networking chip to be working:

http://support.amd.com/en-us/download

The Activity/Link LED indicator (the top orange LED) should be either on or blinking when the PC is on, and even when it is shutdown if the Wake On Lan feature is enabled, which it is by default. That LED should only be off if there is no link established between the network chip and router. The  lower Speed LED indicator will be either orange for 100Mbps, green for 1Gbps, or off for 10Mbps connections.

Did you ever right click on the Windows Network Internet access icon on the Task Bar, and try the Troubleshoot problems feature? Or simply run the create new Internet connection option from the Open Network & Internet settings, another right click option?

The Device Manager entry under Network adapters for the Realtek RTL8111GR network chip will give you an indication if it is working correctly. The advanced options in the Properties may also have troubleshooting options.

If you are absolutely certain that the Internet cable and router are working correctly, and you cannot get a consistent connection after running the troubleshooting in Windows and the Realtek driver Properties, then it seems that the network chip or board is defective. Return the board to your retailer if possible, or begin the RMA process with ASRock.

An Internet connection should just simply work from the start. Most of the time we don't even need to run the Windows Internet connection option. The networking works as soon as Windows is installed.

MisterJ wrote: Junah, please tell us more about your system - post your specifications in your signature as I have.  Make sure you are running the latest BIOS and the Chip Set drivers from here: http://support.amd.com/en-us/download I use the right side: Manually. Please open your BIOS hit F9 (Load UEFI Defaults), F10 (Save and Exit) and see if that helps.  Enjoy, John.

Edited by Junah - 03 Dec 2017 at 3:25am

Sorry, I should have mentioned I added the specs into my signature: https://valid.x86.fr/jv23i1