AB350M Pro 4 internal dvd issues

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   New Asrock, bios 3.0, build with Ryzen 5 1600, G.skil 16gb (2x8)F4-2400C15D-16GVR, Plextor 256Pro SSD, CX750M PSU.  One of the issues I have is neither internal dvd, both SATA will run an install program including the driver cd that came with the MOBO.  They spin up, read files, can copy but both hang up running an install.  I had to dl the drivers from the asrock website.  Both drives worked fine in the previous machine, they are connected to SATA 3&4 on the mobo, swapped them over to 1&2 with the same result.  Also keyboard and usb mouse erratic, my guess is USB 3.0 interfearence,  same issue when I run bluetooth devices.  What drivers should be showing in device manager for the mobo?  I am not sure mine installed properly.  Will I void the warranty if I upgrade the BIOS to 3.3?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
jfacteau Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Dec 2017 Location: Maine Status: Offline Points: 7	Post Options Post Reply Quote jfacteau Report Post Thanks(0) Quote Reply Topic: AB350M Pro 4 internal dvd issues Posted: 25 Dec 2017 at 5:35am
	New Asrock, bios 3.0, build with Ryzen 5 1600, G.skil 16gb (2x8)F4-2400C15D-16GVR, Plextor 256Pro SSD, CX750M PSU. One of the issues I have is neither internal dvd, both SATA will run an install program including the driver cd that came with the MOBO. They spin up, read files, can copy but both hang up running an install. I had to dl the drivers from the asrock website. Both drives worked fine in the previous machine, they are connected to SATA 3&4 on the mobo, swapped them over to 1&2 with the same result. Also keyboard and usb mouse erratic, my guess is USB 3.0 interfearence, same issue when I run bluetooth devices. What drivers should be showing in device manager for the mobo? I am not sure mine installed properly. Will I void the warranty if I upgrade the BIOS to 3.3?

zlobster Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2017 Status: Offline Points: 403	Post Options Post Reply Quote zlobster Report Post Thanks(0) Quote Reply Posted: 25 Dec 2017 at 8:08pm
	Having all your peripheral interfaces gone nuts is not a good sign, at all! Also, SATA devices need drivers in a few select cases. Otherwise they are plug-and-play. Here is what I suggest: - take out the mobo from the case; leave it on a wooden surface - DOS-flash the latest UEFI for your board - clear the CMOS with the battery taken out - fresh install a copy of Win 10 (official sources are best) - install AMD chipset drivers from AMD site! Let us how it went after all this. In the meantime, please open a ticket with ASRock support as well.
	1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

jfacteau Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Dec 2017 Location: Maine Status: Offline Points: 7	Post Options Post Reply Quote jfacteau Report Post Thanks(0) Quote Reply Posted: 25 Dec 2017 at 8:18pm
	Thank you for getting back to me. Fresh install of windows 10 is not an option seeing as it was the free upgrade from win 7 pro. How would I flash a bios outside of a PC? Have to admit that is a new one on me. Machine is not O.C., have no need to, strickly used for desptop applications. You are correct, sata is basically plug and go

zlobster Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2017 Status: Offline Points: 403	Post Options Post Reply Quote zlobster Report Post Thanks(0) Quote Reply Posted: 25 Dec 2017 at 8:34pm
	Download Win 10 officially from here: https://www.microsoft.com/software-download/windows10 UEFI updates should NOT void your warranty, but that's in general sense. There may be some country-specific terms and conditions. If you had Win 10 on this PC once, the PC is forever entitled for it. Don't worry, even if for some reason Win 10 doesn't want to activate, you'll still have it as a 30-day trial, which is more than enough for the troubleshooting. EDIT: always touch metal chassis or water pipes (or similar stuff) before touching PC components. Best option - use antistatic mats and bracelets. What I meant before is - Disconnect ALL cables, fans and peripherals from the PC. This includes the RAM, GPU, CPU, etc. - If you don't have thermal grease for the CPU, or some cleaning stuff, just make sure the CPU and its cooler are seated properly. - Take out the motherboard and leave it on a wooden table or something non-conductive. - Re-seat the CPU, RAM and other stuff in the mobo. Re-connect all the cables and stuff to the mobo again. - Check mobo manual to see the proper slots for your RAM. - Connect only the PWR_BTN of your chassis/case to the mobo, so you can power it on later. - Download the latest (P3.30 I think) UEFI - Reset the CMOS with the battery taken out. - Flash the latest UEFI. - Reset CMOS again. - Install Win 10. - Install AMD chipset drivers from https://www2.ati.com/drivers/17.40/amd-chipset-drivers.exe If this doesn't help, I'd suggest you RMA the mobo. Edited by zlobster - 25 Dec 2017 at 8:36pm
	1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

jfacteau Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Dec 2017 Location: Maine Status: Offline Points: 7	Post Options Post Reply Quote jfacteau Report Post Thanks(0) Quote Reply Posted: 06 Jan 2018 at 7:24am
	Actually I finally got the AMD sata drivers to install, Microsoft keeps knocking the AMD's out saying theirs is the best choice, hard to believe a driver dated 2006 is better than one dated 2015 but they think so. The AMD driver made no difference in my cd player. Newegg has given me a RMA and I have a Asus Tuf B350M Plus Gaming coming which should arrive tomorrow. My guess is the cd drives may be destroyed now just by the sound they make and slowness they are working at. Thank both of you for your input. As far as windows 10 activation, write your key down. Mine deactivated because of all the hardware upgrades. Had to call MS support, explain what I had done then got a new key. Royal pain to go thru.

jfacteau Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Dec 2017 Location: Maine Status: Offline Points: 7	Post Options Post Reply Quote jfacteau Report Post Thanks(0) Quote Reply Posted: 06 Jan 2018 at 7:29am
	One quick one, I did download the drivers from the website you listed, the issue is the SATA driver never gets installed. You have to manually do it thru Device Manager. Seems to be a common problem across the board.

zlobster Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2017 Status: Offline Points: 403	Post Options Post Reply Quote zlobster Report Post Thanks(0) Quote Reply Posted: 06 Jan 2018 at 9:44pm
	I like you're proactive! Hope your new mobo works as you expect it to! Let us know later.
	1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

jfacteau Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Dec 2017 Location: Maine Status: Offline Points: 7	Post Options Post Reply Quote jfacteau Report Post Thanks(0) Quote Reply Posted: 22 Jan 2018 at 11:43pm
	Cured the problem a couple weeks ago. FYI, I did try the fresh install first with Win 10, figured I had nothing to lose. Got an RMA from newegg, sent the AsRock board back and put in a TUF Asus B350M Plus gaming board. That did the trick, everything works fine.