ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - AB350M Pro4 Reboot Loop and wont POST.
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

AB350M Pro4 Reboot Loop and wont POST.

 Post Reply Post Reply
Author
Message
KSch View Drop Down
Newbie
Newbie


Joined: 16 Feb 2018
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote KSch Quote  Post ReplyReply Direct Link To This Post Topic: AB350M Pro4 Reboot Loop and wont POST.
    Posted: 16 Feb 2018 at 10:02pm
I assembled the below. When I power on the fans run for about 60 seconds, nothing is displayed on the monitor. Then after the 60 seconds the fans will stop and it will appear to reboot itself. The case does not have a system speaker so I have no way to know if an error code is coming out that way.

MB: ASRock AB350M Pro4 AM4 AMD Promontory B350 - https://www.newegg.com/Product/Product.aspx?Item=N82E16813157762

CPU: AMD RYZEN 5 1600 6-Core 3.2 GHz - https://www.newegg.com/Product/Product.aspx?Item=N82E16819113435

PSU: EVGA 600 B1 100-B1-0600-KR 80+ BRONZE 600W - https://www.newegg.com/Product/Product.aspx?Item=N82E16817438014

GPU: EVGA GeForce GT 1030 DirectX 12 02G-P4-6338-KR 2GB 64-Bit GDDR5 PCI Express 3.0 - https://www.newegg.com/Product/Product.aspx?Item=9SIA2F862J0468

SSD: Crucial MX300 1TB M.2 (2280) Internal Solid State Drive - CT1050MX300SSD4 - https://www.newegg.com/Product/Product.aspx?Item=N82E16820156155

Memory: GeIL EVO FORZA DC 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 2133 (PC4 17000) - https://www.newegg.com/Product/Product.aspx?Item=N82E16820158185

Have tried the following:

1. Disconnected everything except for CPU. System still reboots after ~60s
2. Disconnected RAM and SSD, left GPU installed. No change, blank screen.
3. Moved GPU to other PCI slot, no change.
4. Plugged in one RAM chip into A2 slot. No change.
5. Verified 8-pin CPU power was plugged in. n/c
6. Verified 20+4 pin ATX power connector was plugged in. n/c
8. Only connected 20 pin ATX power (manual suggested this was possible). n/c
9. Only connected 4 pin CPU power (manual again suggested this was possible). n/c
10. Cleared BIOS a few times. n/c

I never built a AMD system before but built several Intel systems. Not really sure what to do now but think the MB is DoA.
Back to Top
alinadem View Drop Down
Newbie
Newbie


Joined: 12 Feb 2018
Location: North America
Status: Offline
Points: 24
Post Options Post Options   Thanks (0) Thanks(0)   Quote alinadem Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2018 at 11:22pm
o you have any other gpu to try? Seems you're doing everything correct. I also have the Asrock AB350M Pro4, our issue is different, just random constant freezes leaving a static image on the screen requiring a forced reboot / or shutdown, sometimes with no display following, and needing another reboot. There are a variety of issues across reddit and newegg on this board, I'd also recommend looking into PCI-E compatibility, as it's different with amd and nvidia gpus. But I can't see why even a 1030 would cause a problem, the issue may be elsewhere.

Lemme know how your issue progresses! Personally, I'm getting an ASUS b350 tuf matx board as I've seen people rma this with their crashing issues persist. 

Back to Top
KSch View Drop Down
Newbie
Newbie


Joined: 16 Feb 2018
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote KSch Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2018 at 11:39pm
Unfortunately I dont have another GPU available for testing. This is just a small custom system I am building for work and only ordered the one GT1030 because the software I am building it for needed something more powerful than a integrated GPU but nothing crazy.

I put in a support request to ASRock directly but it appears they are off until the 21st because of Chinese New Year.
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 17 Feb 2018 at 5:59am
your ram may not be compatible
lookin at this super high speed 2133mhz which is super failed product, which was tested to be working on intel platforms (GFR432GB2133C15DC)
amd edition is GAFR432GB2133C15DC

Edited by kerberos_20 - 17 Feb 2018 at 5:59am
Back to Top
KSch View Drop Down
Newbie
Newbie


Joined: 16 Feb 2018
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote KSch Quote  Post ReplyReply Direct Link To This Post Posted: 19 Feb 2018 at 8:33pm
Originally posted by kerberos_20 kerberos_20 wrote:

your ram may not be compatible
lookin at this super high speed 2133mhz which is super failed product, which was tested to be working on intel platforms (GFR432GB2133C15DC)
amd edition is GAFR432GB2133C15DC

I thought DDR4 was DDR4. So long as the motherboard could support the speed (and even if it couldn't then the RAM would just be under-clocked) it would be fine. At least that is how I remember things being with DDR3.

I ordered a motherboard speaker over the weekend and just got in the office to test it out. I got 3 short beeps. According to https://ddr4motherboard.com/beepcodes/ASROCK-AB350M-PRO4 it is a "Basic memory 64K address check error" which I assume means the MB is DOA. 

Cleared the BIOS and still gave me 3 beeps.
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3657
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Feb 2018 at 9:54pm
64k adress is in your ram
please replace your ram with something more compatible :)
Back to Top
KSch View Drop Down
Newbie
Newbie


Joined: 16 Feb 2018
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote KSch Quote  Post ReplyReply Direct Link To This Post Posted: 19 Feb 2018 at 10:11pm
Originally posted by kerberos_20 kerberos_20 wrote:

64k adress is in your ram
please replace your ram with something more compatible :)

I get the 3 short beeps without ram installed.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.156 seconds.