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ASRock Z370 ITX/ac dont work DDR4-a1 slot

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Alexanst View Drop Down
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    Posted: 20 Feb 2018 at 7:00am
Fatal1ty Z370 Gaming-ITX/ac | I7 - 8700K | G.Skill TrindentZ F4-3200C16D-16GTZ (2x8)| UEFI 1.4
Dont work with 2xDDR4 (A1&B1). Work only DDR4_B1 8gb. WHY???

Asrock z370 Fatality ITX/ G.Skill F4-3200C16D-16GTZ/
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 23 Feb 2018 at 11:00am

Dear Alexanst,

 

Thank you for choosing ASRock.

 

Regarding your case, we have built a system to test, G.Skill TrindentZ F4-3200C16D-16GTZ can work fine on Fatal1ty Z370 Gaming-ITX/ac.

 

We provide some suggestion to try.

1.       Please install each memory once a time on each slot to check.

2.       Please clear CMOS to load BIOS default.

3.       Please install the memory module on another system to check if memory module works fine.

4.       Because the memory controller is inside the CPU, if possible, please change another CPU to check.

 

Thank you!

Yours truly,

ASRock TSD

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