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WiFi BSOD on AB350 Gaming mITX/AC

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Johannes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Johannes Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 7:54pm
Originally posted by MisterJ MisterJ wrote:

First please do this for me: Windows Key i-Apps-AMD Software-Modify.  This will provide a window listing the chip set drivers.  It takes a few seconds.  Please post a screenshot - not just the number.

As requested:


Ryzen 5 2400G, AB350 Gaming/ITX-ac, Corsair Vengeance LPX DDR4 3200mhz 16GB (2x8), Samsung EVO 860 500GB, Noctua NH L9x65, EVGA SuperNOVA 650 G3, Fractal Design Node 304
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hurtz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hurtz Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 10:59am
I can trigger one pretty quickly by starting a torrent. I'm going to open a case with Asrock, hoping others have reported this as well.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote slicingblade Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 10:47am
I've noticed on the newest intel driver that if I watch a video in full screen on youtube it will BSOD almost immediately, however if I remain out of full screen it won't.




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XavierMace View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote XavierMace Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 10:20am
Built in drivers on the current build of Windows 10 exhibit the same behavior.
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Johannes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Johannes Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 10:06am
Originally posted by MisterJ MisterJ wrote:

Thanks, Johannes.  I am beginning to wonder if the Wi-Fi will work with no driver installed.  W10 should provide a driver if you delete the Intel one.  Or, perhaps Intel released a bad driver - maybe try an older Intel driver.  I'm rally guessing now.  Enjoy, John.

I had the same BSOD issue when downloading Windows Updates over WiFi after my initial clean install, which was an outdated pre-1709 version of Windows 10. I had not yet installed any drivers at that point and was using the Windows 10 provided WiFi driver. Granted, that was with an outdated version of Windows 10, so it's not ideal, but I can say that I had the same issue with the Windows WiFi driver. It was at that point that I decided to start over with a clean install of the latest Windows 10 version, but the WiFi problem remained.

I will do the further testing as you suggest to help narrow down the issue and report back. Thanks again!
Ryzen 5 2400G, AB350 Gaming/ITX-ac, Corsair Vengeance LPX DDR4 3200mhz 16GB (2x8), Samsung EVO 860 500GB, Noctua NH L9x65, EVGA SuperNOVA 650 G3, Fractal Design Node 304
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MisterJ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 9:59am
Thanks, Johannes.  I am beginning to wonder if the Wi-Fi will work with no driver installed.  W10 should provide a driver if you delete the Intel one.  Or, perhaps Intel released a bad driver - maybe try an older Intel driver.  I'm rally guessing now.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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Johannes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Johannes Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 9:44am
Originally posted by MisterJ MisterJ wrote:

Johannes, most of your links do not work.  The forum mucks-up most links, so I always test them with the Preview function.  Just pasting the raw link seems to work best.  Always get your AMD (& Radeon) drivers here: https://support.amd.com/en-us/download
If you did not get your chip set and Radeon drivers from AMD (my link above), then please do and test again.  First please do this for me: Windows Key i-Apps-AMD Software-Modify.  This will provide a window listing the chip set drivers.  It takes a few seconds.  Please post a screenshot - not just the number.  In general never get drivers from ASRock DL page - almost always down level.  Some you must get from ASRock - RAID for example.  Thanks and enjoy, John.

Oops, I didn't realize that the forum breaks links. I obtained all of my drivers directly from AMD (chipset & Radeon) and Intel (ethernet, WiFi, & Bluetooth), with the exception of the Realtek audio drivers. Realtek's website was not very helpful, and I could not find drivers for the onboard audio there. I decided to use ASRock's drivers for audio.

I am currently at work, but I will posts screenshot of the window listing the chipset drivers when I get home about 10 hours from now. Thank you for your assistance!
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MisterJ View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 9:27am
Johannes, most of your links do not work.  The forum mucks-up most links, so I always test them with the Preview function.  Just pasting the raw link seems to work best.  Always get your AMD (& Radeon) drivers here: https://support.amd.com/en-us/download
If you did not get your chip set and Radeon drivers from AMD (my link above), then please do and test again.  First please do this for me: Windows Key i-Apps-AMD Software-Modify.  This will provide a window listing the chip set drivers.  It takes a few seconds.  Please post a screenshot - not just the number.  In general never get drivers from ASRock DL page - almost always down level.  Some you must get from ASRock - RAID for example.  Thanks and enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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Johannes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Johannes Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 5:54am
Originally posted by MisterJ MisterJ wrote:

Thanks, Johannes, DLed fine - will examine.  Please post a link to where you DLed the driver.  Thanks and enjoy, John.

EDIT:  This looks like a nasty error and is probably caused by the BIOS/UEFI.  I ask that a few of you complain to ASRock by opening an ASRock Technical Support ticket.  It is possible they are not aware of this problem.  I will continue to look but am not very hopeful.

Thanks for taking a look. I opened a ticket with ASRock after making the post earlier and included the same link, so hopefully that helps. MemTest86 showed no signs of RAM issues, as expected. In the interest of completeness, here are the drivers I installed:


Hope it helps, and I echo MisterJ's suggestion that others in this thread open a support ticket with ASRock to get this issue resolved. It's the one issue I'm having in an otherwise lovely new build.
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MisterJ View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 27 Feb 2018 at 12:19am
Thanks, Johannes, DLed fine - will examine.  Please post a link to where you DLed the driver.  Thanks and enjoy, John.

EDIT:  This looks like a nasty error and is probably caused by the BIOS/UEFI.  I ask that a few of you complain to ASRock by opening an ASRock Technical Support ticket.  It is possible they are not aware of this problem.  I will continue to look but am not very hopeful.


Edited by MisterJ - 27 Feb 2018 at 12:44am
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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