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Topic ClosedBUYER WARNING: AB350/2400g combo at NewEgg
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starfox5194 View Drop Down
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Joined: 25 Mar 2018
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Points: 3 		Direct Link To This Post Topic: BUYER WARNING: AB350/2400g combo at NewEgg
    Posted: 25 Mar 2018 at 4:17am
So I just bought the 2400g and AB350 itx combo from newegg. The page gloats about being Ryzen 2000 series ready. Additionally, the motherboard box comes with a sticker saying it's ryzen 2000 ready. 

Guess what? 

My motherboard still needs to be updated. 

Symptoms: No video output, no beeps, no keyboard lights, just fan spinning and led light for 10-15 seconds, power off for two seconds, and then another attempt to boot.

How disappointing. I paid for express shipping to get a product for a deadline, no I have to tell my the person I'm doing this build for that "there are technical difficulties and I am waiting on a part to come in"

Yeah, that sounds professional. Great. /sarcasm

Full specs:
Node 202 with 450 PSU
Asrock Fatal1ty AB350 Gaming ITX AC
Ryzen 2400g 
2x4gb DDR4 3200mhz G skill Ripjaws
Intel SSD

TLDR:
Asrock, Whoever is putting these Ryzen 2000 ready stickers on: FIRE THEM!

Thanks.
Alex



Edited by starfox5194 - 25 Mar 2018 at 4:17am
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Xaltar View Drop Down
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Joined: 16 May 2015
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Points: 30643 		Direct Link To This Post Posted: 25 Mar 2018 at 4:48am
Please contact ASRock Tech Support:

https://event.asrock.com/tsd.asp

Let them know your symptoms, full system specs and the serial number of the motherboard. They will sort it out. It would be good if you also provide the link to this thread.

I will additionally send an email to my contacts at ASRock (on Monday when they are in office) informing them of your issue so you should get prompt assistance. These kinds of mix-ups are rare but need to be dealt with. The serial number on the board will probably be logged along with the details of it's update.

It is also possible that the retailer mixed things up somehow, check to make sure the serial number on your board matches the one on the packaging. Sometimes retailers get product returns and do not check them properly before putting them back in inventory. Unlikely with Newegg but worth checking. 

I feel for you, there is nothing worse than having a deadline pass you by because of a problem that shouldn't have occurred Angry

If you are in a major hurry and have access to a CPU to update with please let me know so I know what to tell my contacts. I have been in your shoes many times, though so far, never with ASRock products. While I am a moderator here we moderators are not employed by ASRock. We have close contact with them and can, on occasion, act as intermediaries to get things moving. 
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Gronar View Drop Down
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Points: 59 		Direct Link To This Post Posted: 25 Mar 2018 at 7:40am
OP, can you take a look at the BIOS chip on the motherboard and see what revision it is? 
X570 Taichi, Ryzen 5 5600X, Sabrent Rocket 4 1TB, Corsair Dominator Platinum 3200, Seasonic GX-1000, EVGA RTX 2080S XC Ultra
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LWDE View Drop Down
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Points: 2 		Direct Link To This Post Posted: 25 Mar 2018 at 8:00am
I have exactly the same problem, also the great compatible sticker on the box...
Tried everything, switch Ram, power supply, add dedicated graphics card - no image.

So I'm going to buy an last gen Ryzen and send it back just to do the bios update. Wow.
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Gronar View Drop Down
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Points: 59 		Direct Link To This Post Posted: 25 Mar 2018 at 8:36am
Originally posted by LWDE LWDE wrote:

I have exactly the same problem, also the great compatible sticker on the box...
Tried everything, switch Ram, power supply, add dedicated graphics card - no image.

So I'm going to buy an last gen Ryzen and send it back just to do the bios update. Wow.

Can you post some specs?  And take a look at the BIOS chip on the motherboard and tell the rev?


Edited by Gronar - 25 Mar 2018 at 8:36am
X570 Taichi, Ryzen 5 5600X, Sabrent Rocket 4 1TB, Corsair Dominator Platinum 3200, Seasonic GX-1000, EVGA RTX 2080S XC Ultra
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hifihedgehog View Drop Down
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Points: 33 		Direct Link To This Post Posted: 25 Mar 2018 at 9:29am
I have literally seen customers switch motherboards around in the boxes at Micro Center, so be especially careful.
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RayB View Drop Down
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Points: 16 		Direct Link To This Post Posted: 25 Mar 2018 at 12:28pm
I'm getting the exact same issue/behavior as the OP.   BIOS sticker says P4.4, and box also says Ryzen 2000 ready.  Not impressed.
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wardog View Drop Down
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Points: 6447 		Direct Link To This Post Posted: 25 Mar 2018 at 4:25pm
I have taken liberty to adjust the Title to better warn.

If you feel I did this in err, please PM me.
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wardog View Drop Down
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Points: 6447 		Direct Link To This Post Posted: 25 Mar 2018 at 4:32pm
Originally posted by LWDE LWDE wrote:

So I'm going to buy an last gen Ryzen and send it back just to do the bios update. Wow.


That is not necessary.

AMD will send you a processor to flash with and when finished you simply return it.

https://support.amd.com/en-us/kb-articles/Pages/2Gen-Ryzen-AM4-System-Bootup.aspx

------

Until we Moderators here can determine what is happening over at NewEgg and are able to provide answers here that is all us Mods have to offer at this point in time.

Xaltar is contacting his insiders and I have initiated contact with mine.

Answers will be forthcoming in 24-36 hours.
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wardog View Drop Down
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Joined: 15 Jul 2015
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Points: 6447 		Direct Link To This Post Posted: 25 Mar 2018 at 4:35pm
To everyone who posts below this post.

Include your motherboard's Serial Number.

I will delete any posts that do not have the Serial Number included.
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