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Topic ClosedX370 Taichi - Great hardware, toxic support
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Xaltar View Drop Down
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Joined: 16 May 2015
Location: Europe
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Points: 22943 		Direct Link To This Post Topic: X370 Taichi - Great hardware, toxic support
    Posted: 17 May 2018 at 3:36am
I feel I need to respond here on behalf of the entire community on these forums:

Guys, we will never stop you reporting or bringing issues to the attention of the forums. We moderators are here to help. We do not work for ASRock, we work with ASRock to facilitate communication between ASRock's users and ASRock itself. We are a part of this community and as such our priority is our users, not ASRock's reputation. We will dissuade hearsay and inaccurate reports yes but this is for the benefit of the user making the report, if you are blaming your board for a problem caused by something else then you will not find a solution till you examine other components/software.

Every manufacturer has it's strengths and weaknesses, ASRock is no different. Sometimes there are issues, we do our best to help smooth these over, for you, our forum community. 

Anyone attacking our moderation team will be banned. If you have an issue with any forum member, us included, use the PM system, don't spread toxicity on the public forums and ruin the experience for everyone. We always look into accusations, more often than not there is a misunderstanding, often cultural. If there is a genuine issue, rest assured, we will always deal with it.

Thread re-locked, I allowed this thread to remain active for quite some time, I will never lock a thread where users are trying to make the forum aware of issues. However, the thread has moved from helpful information to pointless and rude accusations. 


Edited by Xaltar - 17 May 2018 at 3:39am
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wardog View Drop Down
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Joined: 15 Jul 2015
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Points: 6447 		Direct Link To This Post Posted: 16 May 2018 at 11:53pm
Originally posted by vpz vpz wrote:

Well, as for "official ASRock communication" we don't have many options. 

1- ASRock moderator wardog controls ASRock support area on tweaktown wer he did not let my post about these issues go live.I will sure be including any ASRock reps trying to apply censorship .



vpz,

You claim I did not let you post on TweakTown yet I have not been an active Mod there for going on 2 years. I can assure you it was NOT any of my doings that prevented you.

You have been notified here by ME before that unproductive comments can and will be dealt with. Your accusations towards me personally here warrant another.

----

This User, vpz, is now Banned and this Thread locked.


Signed,
wardog, Moderator
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Brandon View Drop Down
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Points: 22 		Direct Link To This Post Posted: 16 May 2018 at 8:32am
 I agree, the X370 Taichi needs more work. Example, My 2700X CAN run 3466 cas 16 stable. It can also do 3200 @ 14-14-14-34 no issues. G.sKILL Samsung B-die....

The problem is Cimebench 15 Single IPC Score is only 173 MAX. That's 6 points off and that's huge. Everyone else is at 179 and 180. I set my memory to 2933 and now I can do 179. All stock settings, out of the box.weird...
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Points: 194 		Direct Link To This Post Posted: 16 May 2018 at 7:30am
Guess what? AMD stated that 26 new parameters for tweaking memory and improved XMP profiles for memory speeds above 2666MHz wer implemented in new Agesa code 1.0.0.6 for bioses on X399...?¦â€?..and, I'm testing beta bios L1.91E based on Agesa 1.0.0.6 and seeing absolutely nothing different over previous bios based on Agesa 1.0.0.4......WTF!!!!!!!!!!!!!!!!!!!


No new parameters for tweaking any memory settings, no improved XMP stability whatsoever. FFS!!!   
X399 Fat Pro Gaming bios 3.10 - TR4 1900X - 64GB G-SKILL TridentZ F4-3200C14Q-64GTZ @ 3133MHz - Vega 64 AIO with EK block - WC Custom loop - 1500W Silverstone PSU - yay
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vpz View Drop Down
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Points: 17 		Direct Link To This Post Posted: 16 May 2018 at 5:54am
Well, as for "official ASRock communication" we don't have many options. 

1- ASRock moderator wardog controls ASRock support area on tweaktown wer he did not let my post about these issues go live.

2- Contacting ASRock support has proven to be a total waste of time.

3- Review sites just care about the money.


I have everything pictured,/recorded and I am doing a huge video explaining everything about Problems with boards/ASRock support. I will sure be including any ASRock reps trying to apply censorship .


Edited by vpz - 16 May 2018 at 5:55am
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Ivan_83 View Drop Down
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Joined: 22 May 2017
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Points: 85 		Direct Link To This Post Posted: 16 May 2018 at 5:06am
They do not read/react on forum, write to newegg and amazon review to asrock mobo, their marketing qick responce on that sites.
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Points: 85 		Direct Link To This Post Posted: 15 May 2018 at 10:37am
Originally posted by datonyb datonyb wrote:

just to point out

if running first gen ryzen cpu ,installing later 4x bios will not give any benefit stick to the versions 3x

I'd have to disagree.  I had to upgrade from 3.2 to 4.4 to get around the CPU voltage bug that prevented me from doing any type of overclock that involved additional voltage.  At least now on 4.4 I can overclock my 1800x even if it's not properly reporting my frequency to the OS properly.

That said, I used to be able to run 4ghz with ryzen master in bios 3.2 @ 1.35v.  Now I need to push above 1.4v to get 4ghz stable.
ASRock x370 Taichi V4.4| Ryzen 1800x | 16GB x 2 DDR4 3200 (14cas) | GTX 1080 Ti K|NGP|N | WD NVMe Black 512GB | 2 x 500GB Samsung EVO 960 | Corsair HX1000 | EK Custom Loop (360mm rad + 280mm rad)
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Points: 113 		Direct Link To This Post Posted: 15 May 2018 at 6:39am
Originally posted by datonyb datonyb wrote:

just to point out

if running first gen ryzen cpu ,installing later 4x bios will not give any benefit stick to the versions 3x

That's just the thing, according to AMD it's supposed to be 1 unified BIOS/AGESA for ALL Pinnacle Ridge, Summit, and Raven Ridge per this:  https://forums.anandtech.com/threads/amd-ama-starts-at-12pm-est-on-wednesday-may-9.2545291/page-5#post-39418777


So, as it stands, ASRock is really dropping the ball on this.  
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freestaler View Drop Down
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Points: 71 		Direct Link To This Post Posted: 15 May 2018 at 4:15am
Originally posted by datonyb datonyb wrote:

just to point out

if running first gen ryzen cpu ,installing later 4x bios will not give any benefit stick to the versions 3x

Thats just wrong. Spectre V2 Fixes in are incomming with AGESA 1.0.0.2a. So There is a reason to Upgrade aso with Ryzen 1. 

Back2Topic, AsRock do somethings. Otherwise i wont recommend Asrock anymore. Error are not fixed like "saving CBS Settings with Profile", no work to fix MemoryBandwidth loos (Support say it AMD fault, buit why Asus and MSI did found a workaround and asrock not?) lost feature to use Asrock Ram settings with AMD CBS -> Why is that since Version 4.xx not possbile at Asrock? Again other Manfactur can handle. 

I think there is a huge Problem by the Bios AMD programming team. if there not bring in the next 30 days lot of fixes, i will be away. and i wont recommend asrock anymore.
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Points: 85 		Direct Link To This Post Posted: 13 May 2018 at 8:22am
Well, ASRock REMOVE VRM controls from BIOS settings on all cheap mobos.

I read datasheets for IR35201 and ISL95712.
ISL95712 have setting for CPU and SoC, voltage and offsets, but ASRock give only CPU voltage offset on mobos from midle segment, like: X370 Gaming X and remove from low cost like: AB350M Pro4.

http://forum.asrock.com/forum_posts.asp?TID=5700&PN=2&title=x370-gaming-x-fixed-voltage-mode-and-llc
ISL95712 have no LLC, but give me:
- LOCK_SVID
- SET_VID_CORE
- OFFSET_CORE
- SET_VID_NB
- OFFSET_NB
and probably:
- LOADLINE_PWRSTATE_CORE
- LOADLINE_PWRSTATE_NB

for all mobos where ISL95712 used.
I dont want overclock, I want a bit down clock and down thermal radiation and I dont want get top mobos.
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