Poor bios support X370/X399 will lose customers!!

ASRocks bios support is so poor to non existent they are going to be loosing lots more customers in the future if they don't improve support for their X370/X399 boards.

For a start complaints are rolling in here; http://www.overclock.net/forum/11-amd-motherboards/1627407-asrock-x370-taichi-overclocking-thread-377.html


And I'm sure users elsewhere are complaining as well, just do a google search for lack of bios support for Asrock X370/X399 and see all the dissatisfied customers!!!


Looks like the general consensus is: good hardware ruined by lack of proper bios support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edited by lowdog - 07 Jun 2018 at 8:09am

@ajlueke

Well I don't get rated speeds (well I do, with BSODs all the time) for over an year now...I can only imagine what would happen if I populate remaining 2 slots and try run on 2933MHz. Now with 2700X CPU.
Not everybody got (wasn't available even months after introduction of Ryzen + rise of DRAM price) and running Samsung B-Die RAM. I guess you have 4x8GB.
Official information was the platform would support 64GB total, so I got 2x16GB when it was cheap, Corsair with Hynix (I couldn't know what chips it uses at the time & which ver. will arrive), unaware of incoming problems. And the problems last for over an year now...waiting for a new version of BIOS with better memory support, and another one, and another... Problem is the newer versions of bios get worsen than the previous instead of the opposite!

Well, they do have something to work with. Ryzen 2 (Pinnacle Ridge) is here since April. So why AGESA with PinnaclePI-AM4_1.0.0.2a that brings improved features on Ryzen 2xxx still in BETA since the end of April.

They got AGESA 1.0.0.2 Patch C almost a month now for x470...still in beta.

I guess holidays started earlier this year, now the World Cup is ahead...I guess maybe new BIOS in fall Kidding

Oh...I have read posts from more than half year ago, from forum moderatos/tech support - with new bios releases "NOW EVERYBODY SHOULD BE HITTING 2933"...truth to be told, that was on Gigabyte forum. Manual is outdated btw.

And yeah, I wonder why is that one on QVL list... It has nothing to do with my memory except for similar name, that's 2x8GB, I think Samsung B-Die.
As I wrote, when I was buying I had no idea about this issues...Some other version (I have v5.39) don't have Hynix chips, didn't know what chips are inside till I read info in aida/typhoon and said - NOOOO, HYNIX DAMMIT!
 
I even got BSOD on 2666MHz on earlier BIOS, that was few BSOD's ago (Now I count time in BSODs), after the same thing on 2800. Then went back to 2933 again.

Memtest passes OK on default 2133. I remember it earlier it threw errors after few hours on 2933 depending on timings and other settings.
But after that, with some tweaks, freaking thing passed Memtest 7.4.(4 passes) on 2933 and after day or two BSOD with Memory management.
Well, explain me that! The steam was going out of my ears and it deserved a couple of nice words and phrases!

But the problem is that I managed it to work somehow on BIOS version 4.40, nothing spectacular about timings, but it worked almost 2 week until windows update restart. Got rid of 1700X and got my hands on 2700X because "some famous youtubers and reviewers" emphasized that Ryzen 2xxx is dealing better with memory. 4.60 was must and since that on 4.64 & 4.70 only issues with RAM. They managed to screw things up instead of improve them...and when I see comments about improved memory compatibility,  how they can now hit 3333 or 3400 or whatever - then I restrain myself to write them to go to F word themselves, both with AMD and manufacturer because I am so pissed with situation and there's no improvement in my case. I was saving for months to get this. If money wasn't problem I would get 600$ Trident Z on 3200 2x16. And damn those memory manufacturers (Samsung, SK Hynix, Micron), they got punished, but the RAM prices remained the same of course. 

I already wrote about it in thread about Beta bios 4.64 & I don't want to be boring again. This morning, just before 2am I heard internal speaker boot beep, woke up to set up memory settings and stability test after another BSOD. I guess it will BSOD early monday or tuesday, just before work.

I am willing to swap my memory for Samsung B-DIE 2x16GB 2933 + my 100$ extra. Still has one year shop warranty and Corsair lifetime one I think, any volunteers?
When one of my stick got errors in the beginning, they didn't want me to send both sticks & didn't allow change for another RAM...but then, they still didn't have Ryzen/MBO QVL RAM available and I was hoping for better support with new versions of bios. +
They told me they tested memory and it worked fine(with some earlier Bios and my 1700X at the time). If they did, they did it only for an hour or two because the guy called me that they are going to test it and 2 hours later that it's fine and they will ship it that day.