Z370 Extreme4 Boot manager doesn't work properly

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello everyone! 
Motherboard: Z370 Extreme 4;
BIOS: 1.80;

Problem: Can't select any device in boot manager (F11). Only can hit the setup or boot defaults. 

https://imgur.com/a/XlTopKm

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
salomonfr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2018 Location: RU Status: Offline Points: 8	Post Options Post Reply Quote salomonfr Report Post Thanks(0) Quote Reply Topic: Z370 Extreme4 Boot manager doesn't work properly Posted: 07 Jun 2018 at 12:24pm
	Hello everyone! Motherboard: Z370 Extreme 4; BIOS: 1.80; Problem: Can't select any device in boot manager (F11). Only can hit the setup or boot defaults. https://imgur.com/a/XlTopKm

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 08 Jun 2018 at 10:10am
	Dear Salomonfr, Thank you for choosing ASRock. Regarding your case, we provide some suggestion to try. 1. Clear CMOS to load BIOS default. You can follow the user manual page 20 to clear CMOS. http://asrock.pc.cdn.bitgravity.com/Manual/Z370%20Extreme4.pdf 2. Reflash BIOS by Instant Flash. http://www.asrock.com/mb/Intel/Z370%20Extreme4/index.asp#BIOS Thank you! Yours truly, ASRock TSD

salomonfr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2018 Location: RU Status: Offline Points: 8	Post Options Post Reply Quote salomonfr Report Post Thanks(0) Quote Reply Posted: 09 Jun 2018 at 1:50pm
	I did clear CMOS and re-flash bios. Still same problem. Anything else should I try before return it back?

badbri Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 20 Feb 2018 Location: USA Status: Offline Points: 415	Post Options Post Reply Quote badbri Report Post Thanks(0) Quote Reply Posted: 10 Jun 2018 at 2:44am
	In your picture it looks like you have some video corruption. Are you using on-board video ? If so try using the DVI port if not already. If using an Add-on PCIe video try pulling it out and reseating it or try the on-board video. If none of the above helps then you most likely need to rma/replace the board.
	https://www.passmark.com/baselines/V9/display.php?id=99573335296

salomonfr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2018 Location: RU Status: Offline Points: 8	Post Options Post Reply Quote salomonfr Report Post Thanks(0) Quote Reply Posted: 10 Jun 2018 at 12:44pm
	Tried everything you suggest, nothing helped. I detached all my ssd's and something still appears in boot manager. Actually when I install motherboard was totally fine, maybe it appears after flashing new bios. https://imgur.com/SDoo11M https://imgur.com/v6odGlO https://imgur.com/jQlT4ip

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 12 Jun 2018 at 2:08pm
	Dear Salomonfr, Thank you for your information. We have released a special BIOS P1.80B. Please update this BIOS by Instant flash to check. Download link: https://mega.nz/#!w4xx2TgS!vfjcK_yxNcqOqTwdxxoODNmTTxy2819mhBO41hRuB8E Thank you! Yours truly, ASRock TSD

salomonfr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2018 Location: RU Status: Offline Points: 8	Post Options Post Reply Quote salomonfr Report Post Thanks(0) Quote Reply Posted: 12 Jun 2018 at 5:45pm
	I tried re-flash with that BIOS, it didn't help Partition with hieroglyphs still exists. Interesting thing: if you select this partition and hit enter, then boot manager works fine, you can highlight the partition you want and select it.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 14 Jun 2018 at 3:02pm
	Dear Salomonfr, Thank you for your reply. We have released another special BIOS P1.80C for you to try. Please update this BIOS by Instant flash. Download link: https://mega.nz/#!B4p0GbJD!jqpcchvo8ox1P2Ekdo4uCCermoWFjdqQE-0q3tDlOUw Thank you! Yours truly, ASRock TSD Edited by ASRock_TSD - 14 Jun 2018 at 3:03pm

salomonfr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2018 Location: RU Status: Offline Points: 8	Post Options Post Reply Quote salomonfr Report Post Thanks(0) Quote Reply Posted: 15 Jun 2018 at 11:02am
	Thanks a lot! Now everything works perfect. What was the issue? Will this fix be applied to the following BIOS updates?

St8kout Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Jun 2018 Location: Las Vegas, NV Status: Offline Points: 1	Post Options Post Reply Quote St8kout Report Post Thanks(0) Quote Reply Posted: 17 Jun 2018 at 8:30am
	Hmm, I just updated to 1.6 to get the Microcode CPU protection. Guess I should stay put with this as I don't need 'memory compatibility.' I was going to suggest you try downgrading to 1.6 as there doesn't seem to be any issues so far. But it looks like they fixed it with the 'c' version. I've learned to keep all BIOS updates on the same USB drive in case I need to go back a version. They all show up when you go to the Flash Update section of BIOS, so you just pick the one you want to install. Edited by St8kout - 17 Jun 2018 at 8:34am