ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Trouble with RAM configuration
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Trouble with RAM configuration

 Post Reply Post Reply
Author
Message
Boko346 View Drop Down
Newbie
Newbie


Joined: 03 Jul 2018
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boko346 Quote  Post ReplyReply Direct Link To This Post Topic: Trouble with RAM configuration
    Posted: 03 Jul 2018 at 5:02pm
I have an Asrock x99 Extreme6 motherboard with 2x8GB memory modules. These were bought in a pair and have the exact same stats. I used to have them in dual channel mode with them plugged into A1 and A2. I was not the one who configured this. However, I recently learned that any module plugged into A1 would cause the computer to crash on almost random occasions. More than likely a problem with the board. However, the manual both online and in my hands says I should be putting the memory modules into A1, B1, C1 and D1 to get dual memory mode. I've tried every combonation I can think of without plugging memory into A1 and none seem to get me my required status of 'dual memory' mode on CPU-Z. Can someone explain to me how I might be able to get my machine back into dual memory mode without using A1?
Back to Top
ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
Status: Offline
Points: 8532
Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jul 2018 at 10:48am

Dear Boko346,

 

Thank you for choosing ASRock.

 

Regarding your case, please try to install the memory modules at C1, D1 slots, the system will work at Dual-Channel Memory mode.

http://asrock.pc.cdn.bitgravity.com/Manual/X99%20Extreme6.pdf

 

Thank you!

Yours truly,

ASRock TSD

Back to Top
Boko346 View Drop Down
Newbie
Newbie


Joined: 03 Jul 2018
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote Boko346 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jul 2018 at 11:27pm
Now that you used the screenshot I realized my computer was using dual channel memory mode. It was just not reporting it to CPU-Z. This is fine. Thank you for the response.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.172 seconds.