X399 Taichi Missing M2 Spacers and Standoff

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   I purchased a new ASRock x399 Taichi Motherboard on December 5th, 2017.  It's a great board, especially when compared to the Fatal1ty board for which I had to exchange it (due to well-known Foxconn cpu socket problems).  However, now after 7 months, I have purchased a third NVMe (M.2) SSD, only to realize that the third slot has no spacers and no standoff for the M.2 drive.

I have filled out some form on ASRock's support site, which sends out an automated response that I should contact the dealer/store where I purchased the product.  Multiple issues with that, aside from the obvious fact that no store has a 8 month return policy; nevertheless, I tried calling them.  They have a m.2 spacer/standoff kit for sale.  

I'm still waiting to hear from anyone at ASRock regarding this matter.  I'm quite puzzled by the lack of response and the apparent lack of quality control of their products.

Edited by underthedog - 14 Jul 2018 at 4:51am

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underthedog Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Nov 2017 Status: Offline Points: 24	Post Options Post Reply Quote underthedog Report Post Thanks(0) Quote Reply Topic: X399 Taichi Missing M2 Spacers and Standoff Posted: 14 Jul 2018 at 4:40am
	I purchased a new ASRock x399 Taichi Motherboard on December 5th, 2017. It's a great board, especially when compared to the Fatal1ty board for which I had to exchange it (due to well-known Foxconn cpu socket problems). However, now after 7 months, I have purchased a third NVMe (M.2) SSD, only to realize that the third slot has no spacers and no standoff for the M.2 drive. I have filled out some form on ASRock's support site, which sends out an automated response that I should contact the dealer/store where I purchased the product. Multiple issues with that, aside from the obvious fact that no store has a 8 month return policy; nevertheless, I tried calling them. They have a m.2 spacer/standoff kit for sale. I'm still waiting to hear from anyone at ASRock regarding this matter. I'm quite puzzled by the lack of response and the apparent lack of quality control of their products. Edited by underthedog - 14 Jul 2018 at 4:51am
	ASRock X399 Taichi AMD AMD Ryzen Threadripper 1950X Corsair Vengeance LPX 2x16G DDR4-2666 PC4-21300 C16 Quad Channel RX-580 8GB GPU EVGA SuperNOVA 750W 80 Plus Gold WD Black 512GB NVMe m.2 PCIe Gen-3

kgonepostl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Mar 2018 Status: Offline Points: 26	Post Options Post Reply Quote kgonepostl Report Post Thanks(0) Quote Reply Posted: 19 Sep 2018 at 11:34am
	YA, I just checked and the same thing with my board. Somebody please respond. I don't have it either. I shouldn't be forced to a spacer and standoff kit. This isn't what I paid for. Can I at least get a reply from the forum?

underthedog Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Nov 2017 Status: Offline Points: 24	Post Options Post Reply Quote underthedog Report Post Thanks(0) Quote Reply Posted: 28 Dec 2018 at 9:01am
	Yeah, you have to contact ASRock support for the missing parts.
	ASRock X399 Taichi AMD AMD Ryzen Threadripper 1950X Corsair Vengeance LPX 2x16G DDR4-2666 PC4-21300 C16 Quad Channel RX-580 8GB GPU EVGA SuperNOVA 750W 80 Plus Gold WD Black 512GB NVMe m.2 PCIe Gen-3

otakumr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2019 Status: Offline Points: 7	Post Options Post Reply Quote otakumr Report Post Thanks(0) Quote Reply Posted: 05 Apr 2019 at 2:16am
	I want to ask what's the end of your situation, did AsRock solved it for you Because mine board missing I/O and I emailed her but she never comes back to me. Heard they have terrible customer service in NA.