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ASRock Thunderbolt issue

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floridianfisher View Drop Down
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    Posted: 15 Jul 2018 at 11:52am

I have a ASRock Z370 Pro4-IB Motherboard and was told the ASRock Thunderbolt 3 AIC would work with it. However, I tried installing it and cannot get it to work. I turned on Thunderbolt in the Bios, turned off Thundbolt Security and installed the latest Thunderbolt Driver found here. This is my setuphttps://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC

Can anyone help me out? My computer is recognizing the new Thunderbolt ports.

LInks: 
Computer: https://www.bestbuy.com/site/ibuypower-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1080-1tb-hard-drive-240gb-solid-state-drive-gray-black/6180826.p?skuId=6180826&cmp=RMX&extStoreId=470&ref=212&loc=1&gclid=EAIaIQobChMIw96nrsCf3AIVAsJkCh01BQP4EAQYASABEgLx0fD_BwE&gclsrc=aw.ds

Thunderbolt AIC: https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC



Edited by floridianfisher - 15 Jul 2018 at 11:54am
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badbri View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote badbri Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jul 2018 at 12:58pm
Did you connect the Thunderbolt cable to the AIC connector as listed on page 24 of the manual ?
When you boot into BIOS do you see an Asrock logo or an IbuyPower logo ? If you see IbuyPower then the motherboard is OEM and you have to get tech support through them, if you see Asrock logo then you came to the right place and we will try to help you. Note: Asrock OEM boards are only supported by the OEM company.
https://www.passmark.com/baselines/V9/display.php?id=99573335296
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floridianfisher View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote floridianfisher Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jul 2018 at 1:46am
Yes, I did connect the AIC connector

I get the iBuyPower logo on boot. Unfortunately they don't seem to have a technical forum. But their support page claims "award winning support". https://www.ibuypower.com/Support
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 17 Jul 2018 at 11:36am

Dear Floridianfisher,

 

Please make sure to connect the Thunderbolt 3 AIC at second PCIe x16 slot (PCIE4).

Could you provide the screenshot for us to clarify?

And what kind of thunderbolt device are you using?

 

Thank you!

Yours truly,

ASRock TSD

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alkiv View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote alkiv Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jul 2018 at 4:43pm
I have exactly same problem with Z370, Gaming K6. After I have purchased asrock thunderbolt 3 card, everything worked ok with bios 1.6.
But after 1.8 bios update, and at the current time (version 3) - my external e-gpu not working anymore.
Nothing in hardware configuration was changed, thunderbolt 3 activated in bios - but it - still NOT WORK.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jul 2018 at 2:02pm

Dear Alkiv,

 

Thank you for choosing ASRock.

 

Regarding your case, we have tested at our lab, with the latest BIOS 3.10.

Thunderbolt 3 EGPU can work properly.

This is our system configuration:

CPU: i7-8700

PCIE: ASRock Thunderbolt 3 AIC (at PCIE6 slot)

BIOS: P3.10

Thunderbolt 3 Device: AKiTiO Node External GPU with GTX 1060

 

Please try to disable the Thunderbolt at BIOS and enable it again.

 

Thank you!

Yours truly,

ASRock TSD



Edited by ASRock_TSD - 20 Jul 2018 at 2:02pm
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choyci View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote choyci Quote  Post ReplyReply Direct Link To This Post Posted: 05 Apr 2019 at 7:11am
I have the same problem on my Z370 Extreme4 using a Gigabyte Titan Ridge.

im frustrated ive tried everything.
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Bluebeat7 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bluebeat7 Quote  Post ReplyReply Direct Link To This Post Posted: 11 May 2020 at 2:06pm
Did you ever get this to work?
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Technofeeliak View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Technofeeliak Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jul 2021 at 9:28pm
So I bought the AsRock Thunderbolt 3 AIC R2.0 card adaptor.
I connected to my AsRock X570 Taichi motherboard in a pci slot as well as the AIC port, and the display port on the graphics card.
I've updated the BIOS.
I've downloaded and installed the latest drivers from AsRock's website.
Updated Windows 10.
Changed the settings in the BIOS to:
Thunderbolt Support = Enabled
Security Level = No Security
and still nothing.

Please help. :)
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