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Memory doesn't work in both slots |
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Celeen 
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Joined: 11 Nov 2017 Status: Offline Points: 17 |
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 Topic: Memory doesn't work in both slotsPosted: 14 Sep 2018 at 12:22pm |
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ASRock_TSD
ASRock_Official 
Joined: 20 Mar 2015 Status: Offline Points: 8907 |
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Posted: 14 Sep 2018 at 4:03pm |
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Dear Celeen, Greetings, this is ASRock TSD. According to this case, we provide some suggestions for verifying: 1. Please install both memory modules to another system to check if the memory can be detected properly. 2. To make sure DRAM slots are functional. Please install one memory to each DRAM slot by turns to verify. 3. If possible, please change another CPU to verify since the memory controller is built in CPU. 4. If possible, please change another memory. If the problem still persists, please update BIOS to the latest version. Thanks! All the best, ASRock TSD |
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datonyb
Senior Member 
Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154 |
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Posted: 14 Sep 2018 at 7:14pm |
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most cases is the ram stick isnt fully seated in the slot (these new designed ones really need a lot more pressure than the old ones) try to refit the ram in slot a2 and b2 and press in firmly the mush less common reason is the cpu not quite seated properly (try this last) remove check for bent pin and refit
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