Constant rebooting after replacing CPU with 13700K |
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lodo
Newbie Joined: 16 Feb 2024 Status: Offline Points: 65 |
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Posted: 16 Feb 2024 at 3:16pm |
There was this configuration:
Asrock Z790 PG Riptide (BIOS 10.01, 11.07, 12.05) Intel i5-13600KF Palit RTX 4070 Ti GameRock Classic (NED4070T019K9-1046G) Thermaltake PF3 850W PSU Everything worked great. After changing the processor to Intel i7-13700K After logging into Windows, the computer reboots in less than a minute. The effect is permanent. It works in safe mode. Uninstalled the nVidia graphics driver - everything works, before installing the nVidia driver (tried several different versions) I tried to install a clean Windows 11. Before installing with the nVidia driver, everything worked fine. The processor passes tests in OCCT. As soon as I install the nVidia graphics driver (or Windows downloads it itself), after 5-30 seconds the computer reboots. I tried resetting the settings in the BIOS, disabling IGPU - no result. Minidump has the following errors: VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: ffffda072afd8050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff8077adef600, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000004, Optional internal context dependent data. VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffda072afd8050 Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found. FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys As a result, I returned the i5-13600KF back, everything works with it. Apparently there is some kind of conflict with IGPU. With another 13700K processor, same thing. What else can we try? |
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lodo
Newbie Joined: 16 Feb 2024 Status: Offline Points: 65 |
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Temporarily installed i7-13700KF. There is no such problem with him. All tests pass.
Apparently there is some kind of incompatibility between the Palit RTX 4070 Ti and the integrated video i7-13700K. |
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24368 |
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Open a support ticket with ASRock:
https://tw.asrock.com/events/tsd.asp Include a link to this forum thread. They should be able to help you. Good luck |
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lodo
Newbie Joined: 16 Feb 2024 Status: Offline Points: 65 |
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I installed i5-14600K - the problem repeated itself.
In BIOS in Advanced Chipset\Configuration: installed PCIE1 Link Speed ?‹â€‹[Auto] - freezes and reboots installed PCIE1 Link Speed ?‹â€‹[Gen1] - works installed PCIE1 Link Speed ?‹â€‹[Gen2] - works installed PCIE1 Link Speed ?‹â€‹[Gen3] - works installed PCIE1 Link Speed ?‹â€‹[Gen4] - works Installed i7-13700K - the problem repeated: installed PCIE1 Link Speed ?‹â€‹[Auto] - freezes and reboots installed PCIE1 Link Speed ?‹â€‹[Gen1] - works installed PCIE1 Link Speed ?‹â€‹[Gen2] - freezes and reboots installed PCIE1 Link Speed ?‹â€‹[Gen3] - freezes and reboots installed PCIE1 Link Speed ?‹â€‹[Gen4] - freezes and reboots I installed a simpler video card - Palit RTX 4060Ti JETSTREAM 16GB (NE6406T019T1-1061J). Everything works with it, PCIE1 Link Speed ?‹â€‹[Auto], and [Gen4] (Only this video card is PCIE x8, not x16 like mine) I installed my video card in another PC with this config: Asrock Z690M PG Riptide/D5 Intel i7-13700K Everything works, tests pass. |
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lodo
Newbie Joined: 16 Feb 2024 Status: Offline Points: 65 |
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Opened a support ticket.
Advised Regarding your question, please roll back the BIOS to 11.07 to see if the same problem will occur. Please also try: 1. Please install only one RAM to B2 slot. 2. Please load the BIOS to default by referring to page. 26tp clear CMOS. https://download.asrock.com/Manual/Z790%20PG%20Riptide.pdf 3. Please clean install the Windows 11 and try to see if the problem can be fixed. It did not help. |
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24368 |
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It's been a while since I opened a support ticket but I believe you can reply to
the email that was sent to you with suggestions to try. Let them know it didn't work and they will work with you to find a solution. Only the confirmation email is automated, responses to your ticket are actual people so you can reply. |
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