Poor bios support X370/X399 will lose customers!!

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   i told them it ran on a different mobo without issues. guess i should have lead with that info so the very first sentence from support would not be blaming my hardware. got a few of the standard troubleshooting steps from support as expected. now they are offering to RMA the mobo. 
i did like Asrock for many years but after getting this bad egg of a product i feel burned. they only offer to replace it with another gaming k4 that will have the very same problems as its a hardware limitation in this Orphaned mother board. 

Makes sense why asrock removed 3200mhz ram support  from the product page in the first days after AM4 launched, Then less then 3 months later the Motherboard is End of Life and replaced with Gaming-x. 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
chainsaw Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 May 2017 Status: Offline Points: 95	Post Options Post Reply Quote chainsaw Report Post Thanks(0) Quote Reply Posted: 13 Jun 2018 at 1:56am
	i told them it ran on a different mobo without issues. guess i should have lead with that info so the very first sentence from support would not be blaming my hardware. got a few of the standard troubleshooting steps from support as expected. now they are offering to RMA the mobo. i did like Asrock for many years but after getting this bad egg of a product i feel burned. they only offer to replace it with another gaming k4 that will have the very same problems as its a hardware limitation in this Orphaned mother board. Makes sense why asrock removed 3200mhz ram support from the product page in the first days after AM4 launched, Then less then 3 months later the Motherboard is End of Life and replaced with Gaming-x.
	ASRock Fatal1ty X370 Gaming K4 P3.40 AMD RYZEN 7 1700 @ 4Ghz 1.39v Noctua NH-D15 "blocks top 1x pci-e" 16GB GSkill Ripjaw V F4-3200C16D-16GVRB @ 2933 14-15-15-15 T1 1.365v GTX 1080 x2 Sli

arcturus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Jun 2018 Status: Offline Points: 1	Post Options Post Reply Quote arcturus Report Post Thanks(0) Quote Reply Posted: 13 Jun 2018 at 2:26am
	Any way to circumvent polling the DVI and HDMI ports and connect directly to my RX 580 display port to speed up booting? Maybe using the AMD switch but would prefer bios level overclocking and memory tweaking functions which disappears with this switch?
	ASRock x370 Pro4 (Bios 4.7) Ryzen 7 1700 @ 3.77 G.Skill Flare X 2400 @ 3066 Asus RX 580 OC 8Gb Cinebench: 1676 cb

chainsaw Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 May 2017 Status: Offline Points: 95	Post Options Post Reply Quote chainsaw Report Post Thanks(0) Quote Reply Posted: 15 Jun 2018 at 1:08am
	Reached out to ASrock on facebook and in tech support again, no response from facebook account. tech support email has been very basic. "try XMP, try 1 sitck, RMA,give up" same as the last few times i tried to get support. they defend the K4 but wont support it :( , asrock keeps repeating that the K4 and Gaming x are the same and the only difference is VRM and USB.. well the Memory support is way different too but they refuse to admit that part/ QVL tells the whole story if you ask me. Look at x370 gaming k4 QVL, the only kit rated 3200mhz is not real. its not a product. cant be found. Smoke and Mirrors. look at the x370 Gaming-x it has 3333mhz supported. real ram kits. M-die at 3200mhz. i will try to get asrock to replace this mobo again, Email support refused. so i call them up and got the same, might get a call back from a higher up. i called Newegg and they are working to replace this mother board for me, Newegg has all the info of my contacts with asrock support over the year. i must say Newegg support is going above and beyond, its outside their 30day policy by over a year and still offered to help. Edited by chainsaw - 15 Jun 2018 at 2:52am
	ASRock Fatal1ty X370 Gaming K4 P3.40 AMD RYZEN 7 1700 @ 4Ghz 1.39v Noctua NH-D15 "blocks top 1x pci-e" 16GB GSkill Ripjaw V F4-3200C16D-16GVRB @ 2933 14-15-15-15 T1 1.365v GTX 1080 x2 Sli

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25028	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 15 Jun 2018 at 4:09am
	Good luck Chainsaw, I hope you are able to get things sorted.


chainsaw Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 May 2017 Status: Offline Points: 95	Post Options Post Reply Quote chainsaw Report Post Thanks(0) Quote Reply Posted: 15 Jun 2018 at 5:20am
	Thank you i am still willing to let asrock replace the motherboard with one that will support Hynix M-die at rated speeds. was assured about 1 year ago it would be fix in bios Then they showed me pic's of 3200mhz running on a b350 mobo "not the motherboard in question" and said it was my CPU, Should have been a red flag :( i was going to return the mobo then but felt i could trust asrock support. and everyone was having ram issues at launch. Amd added support for Hynix M-die 3200mhz with agesa 1.0.0.6 and you can see many of asrocks motherboards did get M-die 3200mhz rated kits added to the QVL even B350 like the very one they used to send me a pic of 3200mhz ram running to blame my CPU.
	ASRock Fatal1ty X370 Gaming K4 P3.40 AMD RYZEN 7 1700 @ 4Ghz 1.39v Noctua NH-D15 "blocks top 1x pci-e" 16GB GSkill Ripjaw V F4-3200C16D-16GVRB @ 2933 14-15-15-15 T1 1.365v GTX 1080 x2 Sli

Cuba1hr Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 May 2018 Location: Croatia Status: Offline Points: 35	Post Options Post Reply Quote Cuba1hr Report Post Thanks(0) Quote Reply Posted: 15 Jun 2018 at 7:33pm
	How do you plan to "let them replace" it if the mobo is fine and works with other memory...or that one at 2133MHz... I didn't have my Taichi since the first 1.0.0.6 agesa, but it worked at 2933 on bios 4.40, and after that (on new Ryzen) unable to have stable system no matter what settings I use - no go on 2666, 2800, 2933... Currently I'm running memory at 2133. Can you run yours at 2133? Edited by Cuba1hr - 15 Jun 2018 at 7:56pm
	ASRock Taichi X370 UEFI v4.81; AMD Ryzen R7 2700X; Noctua NH-U12S x2 fans; Corsair Vengenace LPX 3000 2x16GB (CMK16GX4M1B3000C15); EVGA GeForce GTX1070 FTW; Corsair RM750i PSU

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 15 Jun 2018 at 9:59pm
	have you actually tried ,and how did it go to run the ram WITHOUT cpu overclocked ?
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

chainsaw Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 May 2017 Status: Offline Points: 95	Post Options Post Reply Quote chainsaw Report Post Thanks(0) Quote Reply Posted: 16 Jun 2018 at 12:56am
	newegg is great. asrock was misleading to prevent me from returning this motherboard, was easy enough to prove. save your emails folks. i have put the cpu to stock and this motherboard will not post anything past 2933mhz ram. the cpu overclock has not effected the ram unless we are talking about the bugs in bios 4.70 that reduce the ram performance when using bios to overclock. just used ryzen master if bios is newer then 3.50 so no cpu oc applied at post. that said on the gigabyte mobo i did not oc the cpu. when running ram at 3333mhz i only had the day to mess with that motherboard as it was going straight into a new build for a friend. Xmp loaded 1 click and only small tweaks got 3333mhz. my issue is not that this motherboard wont run my ram at fully rated speeds tho its a bummer. the real problem is the support. i flat out asked when i was within the return window if this motherboard will support 3200mhz ram and was told yes. told a bios update will fix it. smoke and mirrors Screenshots of some other motherboard being passed off as the one in question. now i can understand if the tech believed it would be fixed in a bios update. but the Screenshots where a scam to blame my Cpu. this fourm and its users/mods have been the true support and i thankyou. datonyb has been great for ram advice over the year, suggesting the Ryzen memory calc tool was great for posting this motherboard at 2933mhz. Edited by chainsaw - 16 Jun 2018 at 2:31am
	ASRock Fatal1ty X370 Gaming K4 P3.40 AMD RYZEN 7 1700 @ 4Ghz 1.39v Noctua NH-D15 "blocks top 1x pci-e" 16GB GSkill Ripjaw V F4-3200C16D-16GVRB @ 2933 14-15-15-15 T1 1.365v GTX 1080 x2 Sli

bigboss Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Jul 2017 Status: Offline Points: 34	Post Options Post Reply Quote bigboss Report Post Thanks(0) Quote Reply Posted: 29 Jul 2018 at 5:29pm
	I regret buying this motherboard for the same reason. slow bios updates and sh*tty ram support. I should have gone with crosshair it was in the same price range. Never assRock again. Also the official forums are a joke, shame on you. Nonsecure connection in 2018. Great hardware doesn't make a motherboard good. It's a combination of software and hardware, but with assrock you get only the 2nd. Bye, I'm gonna sell it and go with asus.