ASRock X670E Pro RS - Fault 2.5Gb Ethernet

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello, the LAN port on my ethernet LAN is no longer working. Here is what happened.

My motherboard has 2 NVME installed, one samsung 980 PRO on gen 5 port. And one adata on last end slot at the bottom. Everything was working, but when I recently upgraded adata SSD to TEAM ssd and put it in Hyper M.2 slot the LAN port stopped working.

Details: https://i.imgur.com/KPQBhYg.png
SSDs:
1. Samsung SSD 870 EVO - Sata 1TB
2. Samsung NVME 980 PRO 250GB - NVME on Gen 5 Port
3. TEAM TM8FP6512G 512GB - NVME on Hyper M.2 Slot

LAN port no longer shows on device manager in windows 11, neither on live boot on Ubuntu. It just stopped existing. When I connect the port to a switch it shows 100MB connection, but no light on motherboard Picture attached.
https://i.imgur.com/V9BL5bA.jpeg
https://i.imgur.com/ycOpV1i.jpeg

In Network manager it doesn't appear anymore. 
https://i.imgur.com/EiYgpkC.png

What I tried:
1. Disable and enable the lan port from BIOS.
2. Update BIOS to latest 3.08 version.
3. Downgrade BIOS to 2.02 Version.
4. Uninstalled LAN driver.
5. Reinstalled Chipset driver.
6. CMOS reset.
7. Hard power off, take of plug and let it sit overnight.

I have no idea what went wrong all of a sudden, I really want my ethernet port to work. The motherboard costs a lot, and one of its port dying will make it lose it price by half atleast.

The USB ports located above on the LAN port work as usual.

Please help me, I will post as much details as you like. 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
arnadeem Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Oct 2024 Location: Pakistan Status: Offline Points: 80	Post Options Post Reply Quote arnadeem Report Post Thanks(0) Quote Reply Topic: ASRock X670E Pro RS - Fault 2.5Gb Ethernet Posted: 10 Oct 2024 at 3:16pm
	Hello, the LAN port on my ethernet LAN is no longer working. Here is what happened. My motherboard has 2 NVME installed, one samsung 980 PRO on gen 5 port. And one adata on last end slot at the bottom. Everything was working, but when I recently upgraded adata SSD to TEAM ssd and put it in Hyper M.2 slot the LAN port stopped working. Details: https://i.imgur.com/KPQBhYg.png SSDs: 1. Samsung SSD 870 EVO - Sata 1TB 2. Samsung NVME 980 PRO 250GB - NVME on Gen 5 Port 3. TEAM TM8FP6512G 512GB - NVME on Hyper M.2 Slot LAN port no longer shows on device manager in windows 11, neither on live boot on Ubuntu. It just stopped existing. When I connect the port to a switch it shows 100MB connection, but no light on motherboard Picture attached. https://i.imgur.com/V9BL5bA.jpeg https://i.imgur.com/ycOpV1i.jpeg In Network manager it doesn't appear anymore. https://i.imgur.com/EiYgpkC.png What I tried: 1. Disable and enable the lan port from BIOS. 2. Update BIOS to latest 3.08 version. 3. Downgrade BIOS to 2.02 Version. 4. Uninstalled LAN driver. 5. Reinstalled Chipset driver. 6. CMOS reset. 7. Hard power off, take of plug and let it sit overnight. I have no idea what went wrong all of a sudden, I really want my ethernet port to work. The motherboard costs a lot, and one of its port dying will make it lose it price by half atleast. The USB ports located above on the LAN port work as usual. Please help me, I will post as much details as you like.
	Abdulrahman Nadeem

arnadeem Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Oct 2024 Location: Pakistan Status: Offline Points: 80	Post Options Post Reply Quote arnadeem Report Post Thanks(0) Quote Reply Posted: 10 Oct 2024 at 3:19pm
	If it died all of a sudden, how can this happen ? I didnt do anything wrong, how do I it died for sure and will never come back ? Its the latest motherboard and an expensive one, how can this happen.
	Abdulrahman Nadeem

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24398	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 10 Oct 2024 at 6:30pm
	Open a support ticket with ASRock: https://tw.asrock.com/events/tsd.asp Good luck.


arnadeem Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Oct 2024 Location: Pakistan Status: Offline Points: 80	Post Options Post Reply Quote arnadeem Report Post Thanks(0) Quote Reply Posted: 10 Oct 2024 at 9:33pm
	I have opened a ticket. But if someone knows maybe something I can do to fix it, I will be very glad. Also note that the pins are fine on the onboard lan, I tested with RJ-45 tester tool, all 8 pins showed up correctly, I believe thats the reason the Netgear switch registered it at 100 Mbs. I believe (I don't know how this stuff works), there is a bug with PCIE Lanes config and BIOS, that changed the settings on how ethernet controller works and disabled it. I really do hope so that this is a BIOS bug and not hardware failure, cause an SSD insertion should not just fail the ethernet port altogether.
	Abdulrahman Nadeem

arnadeem Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Oct 2024 Location: Pakistan Status: Offline Points: 80	Post Options Post Reply Quote arnadeem Report Post Thanks(0) Quote Reply Posted: 7 hours 16 minutes ago at 4:22pm
	Thank you everyone. I created a ticket as suggested, and the guy told me to initiate an RMA. Here is the chronological ordered events. 1. I initiated the RMA on Oct 11 - 2024 2. Asrock confirms the motherboard is in warranty and sends me a RMA number and asks me to ship the motherboard. - Oct 15 - 2024 3. I ship the motherboard on Oct 21 - 2024 4. Asrock gets the package on 28 Oct - 2024 Monday. 5. Asrock acknowledge the package and updates that they are now processing it. 1st Nov - 2024 - Friday. Some hours later replacement Serial Number shows on RMA page. 6. Asrock ships out motherboard on November 5 - 2024 Will update more after replacement motherboard is received.
	Abdulrahman Nadeem

arnadeem Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Oct 2024 Location: Pakistan Status: Offline Points: 80	Post Options Post Reply Quote arnadeem Report Post Thanks(0) Quote Reply Posted: 7 hours 10 minutes ago at 4:28pm
	But I am still curious, how can an SSD/ additional stuff on PCI lanes can cause a totally separate hardware failure. Maybe a manufacturing fault ? Cause this motherboard was one of the first that was manufactured, I bought it like a week after AM5 motherboards were released. Also to note the heatsink on VRM had the screw out of it when I opened the box. Had to screw it back in.
	Abdulrahman Nadeem