x99E ITX/AC Broadcom 802.11ac Issue

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   I recently built a new rig with the ASRock x99E ITX/AC. I did a clean install of Windows 7 and installed the ASRock drivers. The Broadcom 802.11ac connected to my router with no issues. I started to run the Windows updates and thought everything was fine. I shut down the PC and in the morning when I rebooted I noticed I could not connect via WiFi. I opened up Device Manager and noticed the yellow error icon on the Broadcom 802.11ac Network Adapter. I tried uninstalling and let Windows reinstall the driver but that did not fix the issue. I then uninstalled and deleted the drivers...then reinstalled the drivers. That didn't work either. I had a spare Intel 7260 dual band network adapter that I tried, but I got the same exact results, so I don't believe it to be an adapter issue. I tried different drivers with no success. Anyone run into this issue?
The error code I get is the generic "This device cannot start. (Code 10)"
Under the Resources tab it says "This device isn't using any resources because it has a problem"

Uh right! 

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JoeMamma!! Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jul 2015 Status: Offline Points: 10	Post Options Post Reply Quote JoeMamma!! Report Post Thanks(0) Quote Reply Topic: x99E ITX/AC Broadcom 802.11ac Issue Posted: 11 Jul 2015 at 10:45am
	I recently built a new rig with the ASRock x99E ITX/AC. I did a clean install of Windows 7 and installed the ASRock drivers. The Broadcom 802.11ac connected to my router with no issues. I started to run the Windows updates and thought everything was fine. I shut down the PC and in the morning when I rebooted I noticed I could not connect via WiFi. I opened up Device Manager and noticed the yellow error icon on the Broadcom 802.11ac Network Adapter. I tried uninstalling and let Windows reinstall the driver but that did not fix the issue. I then uninstalled and deleted the drivers...then reinstalled the drivers. That didn't work either. I had a spare Intel 7260 dual band network adapter that I tried, but I got the same exact results, so I don't believe it to be an adapter issue. I tried different drivers with no success. Anyone run into this issue? The error code I get is the generic "This device cannot start. (Code 10)" Under the Resources tab it says "This device isn't using any resources because it has a problem" Uh right!

odiebugs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jul 2015 Status: Offline Points: 193	Post Options Post Reply Quote odiebugs Report Post Thanks(0) Quote Reply Posted: 11 Jul 2015 at 11:38am
	Download and try driver sweeper if you haven't gone through windows, System 32 and made absolutely sure there are none left. Try using driver - 6.30.223.247 Make sure you uninstall old software from programs, run setup and check, if same with driver, then point the hardware to the driver and force install it in devise MGR. Edited by odiebugs - 11 Jul 2015 at 11:51am
	asrocking

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 24653	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 11 Jul 2015 at 2:16pm
	It sounds like windows update is up to its old tricks of breaking more than it fixes lol. Drivercleaner is a good suggestion. Boot into safe mode and delete all network adapters being sure to select "display hidden" so you know you got them all. Then run driver cleaner to kill any left over files/registry entries. If that does not work then you may need to restore/reinstall your OS and skip the updates or select only the essential ones.

JoeMamma!! Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jul 2015 Status: Offline Points: 10	Post Options Post Reply Quote JoeMamma!! Report Post Thanks(0) Quote Reply Posted: 13 Jul 2015 at 4:29am
	First of all thank you for people like you who are here for support. Instead of trying to troubleshoot the issue any further, I decided to just re-install Windows 7, however in one last ditch effort I tried running the Windows Repair/Restore feature and try to restore it to an early version. It failed to complete successfully, but when I proceeded into Windows 7 the Broadcom 802.11ac Network Controller error icon disappeared, and I was able to connect to my wireless AC router. Part of the restore did appear to work because there were 16 new updates (7 security and 9 Windows x64) that I had previously installed already. I installed the 7 security updates first and after a reboot the Broadcom network controller still worked. I then proceeded with the other 9 Windows x64 updates and after reboot the Broadcom network controller still worked. I didn't make any changes in the BIOS either. I was unable to determine the root cause of this issue to help other users, but things seem to be working now.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 24653	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 13 Jul 2015 at 12:26pm
	Good to hear, enjoy your new PC

Jon Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Apr 2015 Location: USA Status: Offline Points: 62	Post Options Post Reply Quote Jon Report Post Thanks(0) Quote Reply Posted: 13 Jul 2015 at 12:27pm
	JoeMamma, I have the same motherboard and had the same issue as you a few weeks ago. I RMAed the wifi module. The new one worked for around a day and then stopped working. Some have suggested it may work fine in a different motherboard or with a different OS but I have not tried those things. I bought an Intel wifi/BT card to replace the Broadcom one. I haven't installed it yet but one other forum user commented that the Intel card was working well for him. Hopefully Broadcom or ASRock can come up with a solution or perhaps Windows 10 will handle the wifi card better than Windows 7 does. (I also have Win7 64-bit.) More discussion here: http://forum.asrock.com/forum_posts.asp?TID=141&title=x99eitx-ac-wifi-driver-not-found-stops-workin Edited by Jon - 13 Jul 2015 at 1:12pm
	ASRock X99E-ITX/ac \| Intel i7-5820K \| ASUS GTX 970 mini \| Samsung 850 EVO 250GB \| Crucial Ballistix (2x8GB) \| Corsair CX600M \| CoolerMaster Seidon 120V \| CoolerMaster Elite 110 \| Windows 10 64-bit