Deskmini 310 hangs on power up/down

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   Hi,

I have exactly the same problem G7142h01 describes here. Unfortunately he didn't post what CPU he's using.

My setup:
 - Intel Celeron G4900T
 - 1 x 4GB G.Skill Ripjaws DDR4-2400 SO-DIMM
 - 128GB Intel E 6000p M.2 2280 PCIe 3.0 x4

 - Windows 10 Home Edition
 - Only additional installed apps are Firefox and KODI

If Windows starts normally, it works for hours without any problems. But when the machine is restarted or even just suspended, it tends to hang during power down (black screen or sometimes even a blue screen) or during startup on the turning circle. Once the problems start, sometimes it just takes several minutes to pass the turning circle screen. But I've got the impression that with every restart (doesn't matter whether the machine is powered off, restarted or suspended), the problem increases. After some restarts the pc never passes the circle screen or never powers down.

I examined the Windows system logs but no warnings or errors there that seem to be related to this issue. My assumption is that it is a driver problem (graphics maybe, since the Intel UHD 610 is quite new). But this is just an assumption.

It's a pity because I really like the Deskmini 310. I would appreciate if you have any solution for this problem. Otherwise I don't have an alternative but to send it back.

Cheers, Sascha
Hamburg, Germany

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espitech Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Aug 2018 Status: Offline Points: 7	Post Options Post Reply Quote espitech Report Post Thanks(0) Quote Reply Topic: Deskmini 310 hangs on power up/down Posted: 27 Aug 2018 at 7:13am
	Hi, I have exactly the same problem G7142h01 describes here. Unfortunately he didn't post what CPU he's using. My setup: - Intel Celeron G4900T - 1 x 4GB G.Skill Ripjaws DDR4-2400 SO-DIMM - 128GB Intel E 6000p M.2 2280 PCIe 3.0 x4 - Windows 10 Home Edition - Only additional installed apps are Firefox and KODI If Windows starts normally, it works for hours without any problems. But when the machine is restarted or even just suspended, it tends to hang during power down (black screen or sometimes even a blue screen) or during startup on the turning circle. Once the problems start, sometimes it just takes several minutes to pass the turning circle screen. But I've got the impression that with every restart (doesn't matter whether the machine is powered off, restarted or suspended), the problem increases. After some restarts the pc never passes the circle screen or never powers down. I examined the Windows system logs but no warnings or errors there that seem to be related to this issue. My assumption is that it is a driver problem (graphics maybe, since the Intel UHD 610 is quite new). But this is just an assumption. It's a pity because I really like the Deskmini 310. I would appreciate if you have any solution for this problem. Otherwise I don't have an alternative but to send it back. Cheers, Sascha Hamburg, Germany

espitech Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Aug 2018 Status: Offline Points: 7	Post Options Post Reply Quote espitech Report Post Thanks(0) Quote Reply Posted: 27 Aug 2018 at 7:22am
	Hmm, obviously it's not possible to copy/paste a link to another topic in this forum. The link to the other post doesn't work, at least for me. The post I'm referring to can be found at: Forum Home > Media&User's Review > HTPC & Mini PC > "Problem with Deskmini 310 build"

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 28 Aug 2018 at 5:42pm
	Dear Sascha, Thanks for posting your query to ASRock forum. Regarding to what you are experiencing, could you kindly try the suggestions below: 1. Kindly use different memory modules and try 2. Kindly use different 4900T and try 3. Kindly disable the "Turn on fast startup" under Windows 10 4. Kindly clear CMOS and try http://asrock.pc.cdn.bitgravity.com/Manual/DeskMini%20310%20Series.pdf Pg11 (To clear CMOS, please use metal material to touch both of the CMOS pads) 5. Kindly clear install the OS and try With thanks, ASRock TSD Edited by ASRock_TSD - 28 Aug 2018 at 6:19pm

espitech Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Aug 2018 Status: Offline Points: 7	Post Options Post Reply Quote espitech Report Post Thanks(0) Quote Reply Posted: 11 Sep 2018 at 6:02am
	Dear Tech Support, Thank you very much for your assistance. Regarding 1. and 2.: I don't know about you, but normally when I order PC components, I don't order spare CPUs and RAM modules. So using different modules is not an option. Regarding 3., 4. and 5.: I actually spent about a week reinstalling Windows 10 over and over again. I cleared the CMOS several times, I tried different driver versions and combinations as well as different BIOS and OS settings. I'm actually too old to spend my time with these things. Therefore I decided to return the DeskMini 310 and ordered a Mini ITX board from a different manufacturer. This board is now working perfectly with my other existing components. Maybe it was just bad luck or faulty hardware. Anyhow thanks a lot for your support. Cheers, Sascha

beberliner Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Sep 2018 Location: Berlin Status: Offline Points: 1	Post Options Post Reply Quote beberliner Report Post Thanks(0) Quote Reply Posted: 14 Oct 2018 at 7:28am
	Auch ich habe diese Probleme gemeistert und bin mit dem PC Asrock Deskmini 310 Es ist ein PC mit nur wenigen Tricks, so dass ich alle USB-Komponenten abziehen kann, wenn ich Glück habe, startet der PC. Dann friert das Motherboard bzw. die PC oft wieder ein. Nur wenn das Motherboard warm ist, dann kann ich den PC mit 'weniger Problme starten. Cmos habe ich auch schon gelöscht und das UEFI mit mehreren Versionen korrekt aufgespielt.,An Arbeitsspeichern mit der Problemlösungen. Aber auch wird das gro?e Geld verdient haben, dass ich die sehr schlechte UEFI Programmierung und Hardware Motherboard Arbeit nacharbeiten soll. Macht einfach ein Versuchslabor für die ganzen Problemlösungen zu erarbeiten! Ich benutze ein Windows 10 und Linux auf dem Pc, wenn er dann mal überhaupt funktioniert, oft sagt er kein Mux zum Murx und ist überhaupt nicht zu starten, wie Tod! Edited by beberliner - 14 Oct 2018 at 8:06am
	Alles ist ein Versuch, um Fehler auszuschlie?en!

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 16 Oct 2018 at 7:38pm
	Dear Beberliner, Thank you for posting your query to ASRock forum. Referring your question about system sometimes unable to boot. Kindly provide the configuration below to us, we will check for you: 1. CPU 2. BIOS version 3. Memory used 4. Windows 10 version RS3/RS4 For a note: the motherboard mainly supports Windows 10. Kindly use windows 10 to allow system function smoothly. With thanks, ASRock TSD

stevebrat Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Nov 2018 Location: USA Status: Offline Points: 2	Post Options Post Reply Quote stevebrat Report Post Thanks(0) Quote Reply Posted: 25 Nov 2018 at 6:50am
	The user will manage the part which will be going to get the part to be placed it in such way where it can have the perfect part to be going to hangs on power up or down which has 310 to boot up in such way[URL=https://epsonsupports.net/blog/fix-epson-error-code-0x69/]Epson error code 0x69[/URL]that will be going to get the work part.

stevebrat Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Nov 2018 Location: USA Status: Offline Points: 2	Post Options Post Reply Quote stevebrat Report Post Thanks(0) Quote Reply Posted: 25 Nov 2018 at 6:51am
	The user will manage the part which will be going to get the part to be placed it in such way where it can have the perfect part to be going to hangs on power up or down which has 310 to boot up in such way https://epsonsupports.net/blog/fix-epson-error-code-0x69/that will be going to get the work part.

denisbill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Oct 2018 Location: New York Status: Offline Points: 1	Post Options Post Reply Quote denisbill Report Post Thanks(0) Quote Reply Posted: 27 Dec 2018 at 2:36am
	I am also having this problem. Only if the motherboard is warm, then I can start the PC with less problems. I also already deleted Cmos and the UEFI with several versions correctly loaded., To memory with the problem solutions. But also the big money will have earned me to rework the very bad UEFI programming and hardware motherboard work.Just make an experiment lab for all the problem solutions to work out! i tried the way as you said but it did not work. [URL=https://www.livewebtutors.com/]Online Assignment Help[/URL]