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X670e Steel Legend random BSOD and restart

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magohata View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote magohata Quote  Post ReplyReply Direct Link To This Post Topic: X670e Steel Legend random BSOD and restart
    Posted: 19 Sep 2024 at 5:03am
Hello, I want some help to see what's going on with my system.

I recently build my first AMD 5 system (I did a couple of AM4 in the past without any issue).

My system specs:
Motherboard: ASRock X670E Steel Legend (Bios 3.06)
CPU: AMD Ryzen 9 7900X3D
RAM: G.SKILL Trident Z5 Neo RGB Series DDR5 RAM 32GB (2x16GB) 6000MT/s CL30-38-38-96 1.35V F5-6000J3038F16GX2-TZ5NR
GPU: Sapphire RX Vega64
PSU: EVGA 850 gold supernova
SSD: Samsung 980 pro 1TB M.2
Monitor: Dual monitor 1920x1080 Asus VP249

Issue:
Sometimes while watching MAX or youtube or Netflix in firefox browser, system crash and thorw a BSOD and quickly restarts I can't see the full message because it restart too fast.

I can play games like COD Warzone without any BSOD, but not sure why just using the browser it throws the BOSD.

I also disable the EXPO profile of the RAMS and restore it to its original 4800 MT/s.

I reviewed some of the Memory dump files and minidumps


MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD.sys

STACK_COMMAND: .process /r /p 0xffffb58babb7c040; .thread 0xffffb58bd6f33040 ; kb

FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD_MEMORY__UNKNOWN_FATAL_IMAGE_AuthenticAMD.sys

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {b0905187-9dbc-d607-4dc5-8630b9eddb7f}

I updated the chipset drivers to the version AMD chipset driver ver:6.07.15.126

please let me know what else I can do
Ryzen 9 7900X3D
X670e Steel Legend
Gskill 32GB 6000CL30
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magohata View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote magohata Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2024 at 5:12am
I forgot to mention that I did a clean install of Windows 11 23H2
I downloaded the drivers from the mothearboard page, and installed from a USB after the clean install was completed, I did this without a internet connection just to be sure that windows did not mess with the drivers.

But the problem still persist, 2 to 3 random BSOD a day, this is insane
Ryzen 9 7900X3D
X670e Steel Legend
Gskill 32GB 6000CL30
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dfbreyes View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dfbreyes Quote  Post ReplyReply Direct Link To This Post Posted: 21 Sep 2024 at 3:44am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackaleven41 Quote  Post ReplyReply Direct Link To This Post Posted: 24 Sep 2024 at 9:52pm
It is like an exciting build! Have you checked all your connections and made sure your BIOS is updated? Sometimes a simple reset can also help clear up any initial hiccups. Good luck troubleshooting https://apkskeeda.com/.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackaleven41 Quote  Post ReplyReply Direct Link To This Post Posted: 24 Sep 2024 at 9:53pm
It is like an exciting build! Have you checked all your connections and made sure your BIOS is updated? Sometimes a simple reset can also help clear up any initial hiccups https://apkskeeda.com/.
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magohata View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote magohata Quote  Post ReplyReply Direct Link To This Post Posted: 25 Sep 2024 at 6:49am
Yes In fact I did restored the UEFI Bios to its default settings.

I also disconnected everything and reconnecting it again (M.2, RAM, CPU cooler, CPU and GPU).

It's very annoying because it happens randomly
Ryzen 9 7900X3D
X670e Steel Legend
Gskill 32GB 6000CL30
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jimbrown1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jimbrown1 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Dec 2024 at 9:04pm
Since it happens during video playback but not gaming, it might be a GPU driver or hardware acceleration issue.

Disable hardware acceleration in Firefox (Settings > General > Performance) and test if the crashes stop.
Double-check that your Vega 64 drivers are up to date. Older drivers can act up with video playback.
For the RAM, even though EXPO is off, try running MemTest86 to rule out memory issues. If you?™re feeling adventurous, manually set your RAM timings and voltage closer to the EXPO profile?”it can sometimes be more stable than the defaults.

Lastly, make sure you?™re on the latest BIOS for your board. Newer updates often fix random quirks like this. Let me know how it goes!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jimbrown1 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Dec 2024 at 12:24am
Just wanted to add?”while troubleshooting on my PC, I also realized how useful my iPhone could be in monitoring hardware stats. I used Scarlet iOS to sideload a system-monitoring app (https://scarletapps.com/) that gave me extra insights on the go. Highly recommend checking it out if you're into experimenting with unique tools for tech setups!
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