B550 Taichi USB Driver

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   Hello,

I built a new PC recently with a B550 Taichi MB, and I am having issues with the USB ports.  I am running Windows 10.

The main problem is with the onboard USB headers.  I have tried connecting the USB connectors on my computer case, as well as a separate USB port plate that I have, to the onboard USB 2.0 headers.  Whichever port or header I use, I can connect devices and they show up in windows as usual, but every 20-40 seconds, it appears like the USB port disconnects for a second and reconnects.  For example, when I connect a keyboard, every other sentence the board will stop input or will freeze on a key input and repeat it until the port has reset.  I haven't tried file transfer, but I believe it would never really work because it would get interrupted.
This issue effectively makes the USB headers useless, and makes it impossible for me to have functioning USB ports on my computer case.

The other hint I have that there is an issue is my USB mouse (Logitech M510) appears to be moving in a grid pattern, jumping between grid points that are spaced every 6 pixels or so.  I have the appropriate utility software (SetPoint) from Logitech.  Some blogs I have seen suggest that one reason this may be happening is an out of date MB USB driver.

There is no mention of the USB driver on the AsRock support page for the Taichi B550.  I don't know if it is just not required, or if it is included in one of the other drivers, or if it is just missing.

I have tried
> Disabling the ability for windows to turn off USB devices
> Scanning for updates for windows drivers

I haven't tried deleting drivers and restarting, but can if anyone thinks that will help

Thanks!

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gothamcity6 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Dec 2020 Status: Offline Points: 4	Post Options Post Reply Quote gothamcity6 Report Post Thanks(0) Quote Reply Topic: B550 Taichi USB Driver Posted: 23 Dec 2020 at 5:04am
	Hello, I built a new PC recently with a B550 Taichi MB, and I am having issues with the USB ports. I am running Windows 10. The main problem is with the onboard USB headers. I have tried connecting the USB connectors on my computer case, as well as a separate USB port plate that I have, to the onboard USB 2.0 headers. Whichever port or header I use, I can connect devices and they show up in windows as usual, but every 20-40 seconds, it appears like the USB port disconnects for a second and reconnects. For example, when I connect a keyboard, every other sentence the board will stop input or will freeze on a key input and repeat it until the port has reset. I haven't tried file transfer, but I believe it would never really work because it would get interrupted. This issue effectively makes the USB headers useless, and makes it impossible for me to have functioning USB ports on my computer case. The other hint I have that there is an issue is my USB mouse (Logitech M510) appears to be moving in a grid pattern, jumping between grid points that are spaced every 6 pixels or so. I have the appropriate utility software (SetPoint) from Logitech. Some blogs I have seen suggest that one reason this may be happening is an out of date MB USB driver. There is no mention of the USB driver on the AsRock support page for the Taichi B550. I don't know if it is just not required, or if it is included in one of the other drivers, or if it is just missing. I have tried > Disabling the ability for windows to turn off USB devices > Scanning for updates for windows drivers I haven't tried deleting drivers and restarting, but can if anyone thinks that will help Thanks!

StefaanC Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Feb 2021 Location: Belgium Status: Offline Points: 125	Post Options Post Reply Quote StefaanC Report Post Thanks(0) Quote Reply Posted: 22 Feb 2021 at 4:32am
	Windows 10 by default uses power saving for usb ports. Open Control Panel. Click on Hardware and Sound. Click on Power Options. Under "Preferred plan," click the Change plan settings link for the plan you're currently using. ... Click the Change advanced power settings link. Expand USB settings. Expand USB selective suspend setting and turn this off.

StefaanC Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Feb 2021 Location: Belgium Status: Offline Points: 125	Post Options Post Reply Quote StefaanC Report Post Thanks(1) Quote Reply Posted: 22 Feb 2021 at 4:39am
	ah ok , or in the control panel system, hardware the usb section choose look for updates or download the latest driver from AMD B550 drivers. It's a package for all main board drivers.

gothamcity6 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Dec 2020 Status: Offline Points: 4	Post Options Post Reply Quote gothamcity6 Report Post Thanks(0) Quote Reply Posted: 03 Mar 2021 at 2:40am
	I think updating the chipset drivers from AMD worked, Thanks! What I did: 1) Manually download and install AMD B550 chipset drivers 2) Reconnect my additional USB ports to the motherboard (via onboard USB headers) There have been some windows updates since I last tried to fix this, so maybe they had something to do with it too, but I don't know. I had installed the chipset drivers right after building, but I guess they needed to be updated? Thanks again!

StefaanC Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Feb 2021 Location: Belgium Status: Offline Points: 125	Post Options Post Reply Quote StefaanC Report Post Thanks(0) Quote Reply Posted: 03 Mar 2021 at 4:58pm
	Windows10 has an application that tries to trick drivers in fault , if that succeeds then the driver is removed. windows update can force a drivers from the Microsoft store despite the more recent driver is installed usual for network drivers and audio drivers but also my usb eprom programmer i need to re-install every time after a windows severe update. if windows has a problem, re-install the AMD chipset drivers and the system runs fine again.