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asrock H110M-HDV not work front panel usb

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Jurijs View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jurijs Quote  Post ReplyReply Direct Link To This Post Posted: 09 Mar 2016 at 8:18pm
Angry
I am very disappointed in the technical support, it has already passed 4 days and no response!
Shocked
manufacturer ASRock does not have to worry about customer opinions and do not solve the problem
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Zarxrax View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Zarxrax Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2016 at 6:24pm
Any response yet? I have not heard anything from support either on this issue, and its been over a week!
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2016 at 6:34pm
Try Tech Support again, sometimes requests get buried or missed.
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Zarxrax View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Zarxrax Quote  Post ReplyReply Direct Link To This Post Posted: 16 Mar 2016 at 9:27am
I got a quick response from support after sending it again.
Here is my solution in case it can help someone else.

In my case, for the board H110M-ITX, the specifications state "
USB3_7_8 is shared with USB_9_10"
This means that you can not use BOTH of these usb headers at the same time. There was another USB 2.0 header on the board which I was able to connect to, and now all of my usb ports are working.

I checked the specs for OPs board, the H110M-HDV, and it states "
USB3_4_5 is shared with USB_6_7" so it looks like it is probably a similar issue.
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