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Topic ClosedBUYER WARNING: AB350/2400g combo at NewEgg
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RayB View Drop Down
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Joined: 25 Mar 2018
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Points: 16 		Direct Link To This Post Posted: 25 Mar 2018 at 5:47pm
For the record, my situation has zero to do with New Egg.   I've also created a support ticket but just in case:

Serial:  81M0XB137362

It is not posting, no video, etc.  Only the CPU and Chassis fans are turning on.   I stripped out everything and all connections down to the bare minimum just to see and same results.   Only things left on the MB are the speaker, power switch, and RAM also with same results.

It was purchased here in Japan from Amazon.  The sticker on the BIOS is showing P4.40

It doesn't appear to be a flashing issue as I believe this BIOS version should support the Ryzen 2400g that I'm using.

Thanks,
Ray
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LWDE View Drop Down
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Points: 2 		Direct Link To This Post Posted: 25 Mar 2018 at 8:17pm
Originally posted by LWDE LWDE wrote:

I have exactly the same problem, also the great compatible sticker on the box...
Tried everything, switch Ram, power supply, add dedicated graphics card - no image.

So I'm going to buy an last gen Ryzen and send it back just to do the bios update. Wow.

#Update

ASRock Fatal1ty AB350 Gaming-ITX/ac
Serial on the Box: 7AM0XB455058
Purchased from mindfactory.de (Germany) on March 22.

The sticker with P3.10, that's the bios version/chip, right?
I don't know what the serial number is on the board, but there's no match with the box.

Originally posted by wardog wardog wrote:

Originally posted by LWDE LWDE wrote:

So I'm going to buy an last gen Ryzen and send it back just to do the bios update. Wow.


That is not necessary.

AMD will send you a processor to flash with and when finished you simply return it.

https://support.amd.com/en-us/kb-articles/Pages/2Gen-Ryzen-AM4-System-Bootup.aspx

------

Until we Moderators here can determine what is happening over at NewEgg and are able to provide answers here that is all us Mods have to offer at this point in time.

Xaltar is contacting his insiders and I have initiated contact with mine.

Answers will be forthcoming in 24-36 hours.



Thanks I know, but it probably takes longer than a new express purchase.
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Xaltar View Drop Down
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Joined: 16 May 2015
Location: Europe
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Points: 25463 		Direct Link To This Post Posted: 26 Mar 2018 at 6:01pm
So, as I suspected, all boards that legitimately carry the "Raven Ridge Ready" sticker have been updated and tested by ASRock. If you have one of these boards (matching serial numbers to the packaging) then your issue is elsewhere, likely RAM compatibility. Please test with other RAM to verify, make your own thread here on the forums and we will do our best to help you through troubleshooting steps.  

Now if you have tested RAM and all other components and the system still will not post then there is always the small chance that you have a damaged board, what happens in shipping and handling is beyond the control of manufacturers but this is why warranty exists.

If your board and serial number do not match, speak with your distributor and inform them of the situation, it is their responsibility to correct their mistake. If they are unable/unwilling to assist you then you can open a support ticket with ASRock or, contact AMD and request a "Boot Kit". AMD will send you a CPU to update your UEFI with. 

Any users other than the original poster, please make your own thread and we will help you there. This is not an issue caused by mislabeling of Raven Ridge Ready products. 

@starfox5194, My contacts at tech support tell me that your issue could not be a non-ready board. If there is an issue, it is either with another component or the board was damaged somehow. In either situation we (moderators) and ASRock are eager to help you resolve the issue.
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wardog View Drop Down
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Joined: 15 Jul 2015
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Points: 6447 		Direct Link To This Post Posted: 27 Mar 2018 at 6:22am
Thread is Locked.

This is not an issue of incompatible BIOSes when a sticker is present on the outside of the box, or the sticker over the BIOS chip is supportive of Bristol processors.
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