ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Computer shuts down randomly.
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Computer shuts down randomly.

 Post Reply Post Reply
Author
Message
Atheist View Drop Down
Newbie
Newbie


Joined: 11 Nov 2017
Status: Offline
Points: 16
Post Options Post Options   Thanks (0) Thanks(0)   Quote Atheist Quote  Post ReplyReply Direct Link To This Post Topic: Computer shuts down randomly.
    Posted: 04 Sep 2018 at 11:44am
Hi.
When playing game will turn off computer randomly.
Is that RAM (CT8G4DFS824A) not supported in AB350 Gaming-ITX/ac?
So the computer shuts down due to my RAM ?

Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3687
Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2018 at 12:04pm
cant be ram, shutdown is either coming from your PSU or from overheating
Back to Top
ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
Status: Offline
Points: 8862
Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 04 Sep 2018 at 1:58pm
Dear Atheist,

Greetings, this is ASRock TSD.


For this case, we would like to provide following technical suggestions for verifying:

1. Please refer to the user manual to clear CMOS. (page 28)

2. Please download and re-install all drivers from the following link.
(Note: Please remove previous drivers first.)

3. Please only install one stick memory for checking. Also try another memory with the same step.

4. Please do not connect unnecessary devices such as USB devices, ODD, and so on.
Make sure system could boot into OS with the simplest configuration, and check if system still get this symptom.
    If not, please install other devices back to the system one by one to check which devices cause the problem.

5. If possible, please boot into another HDD with clean OS to verify.


Thanks!

All the best,
ASRock TSD

Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 1.236 seconds.