VVGA Driver Update Causes Windows 11 Pro Crash £N

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   Hello,

I recently built a PC using the B860 PRO-A WiFi motherboard. After downloading and installing the latest VGA driver from ASRock?�s official website, my Windows 11 Pro system crashes immediately upon reboot. The only way to restore functionality is by rolling back to a system restore point prior to the driver installation.

I need to update the driver in order to properly utilize my dual monitor setup, but I'm stuck since any attempt results in system instability. Has anyone experienced a similar issue? What steps should I take to resolve this?

Any insights or solutions would be greatly appreciated!

Thanks!

website where I downloaded driver: https://www.asrock.com/MB/Intel/B860%20Pro-A%20WiFi/index.us.asp#Download

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SDASROCK Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Jun 2025 Status: Offline Points: 80	Post Options Post Reply Quote SDASROCK Report Post Thanks(0) Quote Reply Topic: VVGA Driver Update Causes Windows 11 Pro Crash £N Posted: 03 Jun 2025 at 2:34am
	Hello, I recently built a PC using the B860 PRO-A WiFi motherboard. After downloading and installing the latest VGA driver from ASRock?�s official website, my Windows 11 Pro system crashes immediately upon reboot. The only way to restore functionality is by rolling back to a system restore point prior to the driver installation. I need to update the driver in order to properly utilize my dual monitor setup, but I'm stuck since any attempt results in system instability. Has anyone experienced a similar issue? What steps should I take to resolve this? Any insights or solutions would be greatly appreciated! Thanks! website where I downloaded driver: https://www.asrock.com/MB/Intel/B860%20Pro-A%20WiFi/index.us.asp#Download

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 26043	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 03 Jun 2025 at 6:52am
	Try the driver from Intel's official page: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html The one on ASRock's page for your board is outdated. They don't usually update vendor drivers there (intel, AMD). ASRock specific drivers do get updates though. Good luck


SDASROCK Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Jun 2025 Status: Offline Points: 80	Post Options Post Reply Quote SDASROCK Report Post Thanks(0) Quote Reply Posted: Yesterday at 12:06am
	Thank you for the suggestion. I downloaded and installed the driver from the Intel website, but I encountered the same issue. During the "Pre-installation" step Windows crashes and then I enter a boot/crash loop.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 26043	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: Yesterday at 1:28am
	Try using the "Display Driver Uninstaller" utility (Google "DDU Download). You will want to run it in safe mode (you can google a guide on how to enter safe mode in windows 11 if you don't know how to). After that you can try the install from a normal boot (not safe mode) and see if that resolves your issue. Things like this can happen when you have leftover bits of old drivers clogging up the works. Good luck


SDASROCK Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Jun 2025 Status: Offline Points: 80	Post Options Post Reply Quote SDASROCK Report Post Thanks(0) Quote Reply Posted: Yesterday at 5:31am
	Thank you again for the suggestions. Here?�s what I did: - Installed .NET 9.0 from Microsoft to support the installation of Intel drivers from the Intel website. - Downloaded DDU from Guru3D and uninstalled the existing drivers in safe mode. After this cleanup, Windows 11 became unstable and crashes. - Rebooted into safe mode again and installed the Intel drivers using the provided executable from the Intel website. The installation completed successfully and prompted a reboot. - However, upon booting into Windows 11 outside of safe mode, the system crashes before I can even log in. Anymore suggestions? With each of your suggestions I seem inch closer to a resolution, therefore thank you for the ones provided so far.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 26043	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 19 hours 35 minutes ago at 2:05pm
	I was about to type out an essay of things to try but then thought someone had to have already made a tutorial... Check out this youtube video and try the steps they show: https://www.youtube.com/watch?v=6HUUj1uMJXQ That pretty much covers everything I was going to suggest trying and in an easy to follow guide. Let's hope this gets you up and running. This is why I still use windows 10....


SDASROCK Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Jun 2025 Status: Offline Points: 80	Post Options Post Reply Quote SDASROCK Report Post Thanks(0) Quote Reply Posted: 2 hours 46 minutes ago at 6:54am
	Thanks again for the advice, but once again I end up in the same situation... Here's what I did: -Updated Windows -> all updated fine w/o issue. -Optional Windows update -> all updated fine w/o issue. -Network Adapter update via Device Manger -> updated fine w/o issue. -Ran dism and sfc, both ran w/o issue, but sfc did find a corrupt file and was able to repair the file. -In Safe Mode: ran guru3 DDU -> ran fine, but when I ran Windows outside of Safe Mode, Windows start the crash/boot loop (non-functional). -I boot in Safe Mode and run the Intel driver installer. Installer runs "successfully" but when I enter into Windows outside of Safe Mode, system crashes. -In the UEFI I found that multimonitor support was not enabled so I enabled that and set the Chip Set graphics option to "Onoboard". I tried installing Intel drivers again, and again the system crashes. I sent ASRock tech support an email, maybe they will have some insight. I'm still open to suggestions if you have any left, and thanks again for the help!