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ASRock AB350M Pro4 and randomly undetected drives

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cedemi View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cedemi Quote  Post ReplyReply Direct Link To This Post Topic: ASRock AB350M Pro4 and randomly undetected drives
    Posted: 01 Oct 2017 at 3:56pm
Hello. I have a problem with my computer, which will randomly not detect one of my disks (SSD + HDD) after powering on my newly built PC. When that happens, they don't show up in BIOS, and they do not appear in Windows either. If SSD fails to get detected, I'm getting various errors on boot (eg. 0xc0000185). I have tried making sure all SATA cables are sitting firm in their places, and I have also updated the BIOS to the latest version. It didn't help. My motherboard is ASRock AB350M Pro4, and the disks are GoodRAM Iridium Pro (SSD) and Toshiba P300 1TB (HDD). Any ideas what's wrong?

Edited by cedemi - 01 Oct 2017 at 7:16pm
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datonyb View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 01 Oct 2017 at 7:45pm
what sata ports are you connected to ?
[url=https://valid.x86.fr/jpg250][/url]

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cedemi View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cedemi Quote  Post ReplyReply Direct Link To This Post Posted: 01 Oct 2017 at 9:32pm
SSD-SATA3_2
HDD-SATA3_3
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datonyb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 02 Oct 2017 at 1:53am
have you tried the other two ?
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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cedemi View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cedemi Quote  Post ReplyReply Direct Link To This Post Posted: 02 Oct 2017 at 3:21am
Yes, but it still does not work
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asrock_tester View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote asrock_tester Quote  Post ReplyReply Direct Link To This Post Posted: 26 Aug 2018 at 10:04pm
Well, cedemi, how did you solve the problem? I ask cause I have experience the same problem with Windows 10 x64 ver. 10.0.17134.228, "Kingston SSD KC1000 NVMe PCIe 240GB"(SSD) and "Toshiba P300 2TB 64MB 7200rpm SATA 3"(HDD), motherboard is "Fatal1ty Z370 Gaming K6", bios version is 3.10. The SSD Firmware is Rev. E7FT04.9. The problem is occurred during playing "World of Warcraft" which is installed in third HDD 1TB.
 
All drivers from motherboard support page is installed, what is wrong with my new PC?!
In the "Event viewer", there is these errors:
"Disk 2 has been surprise removed"
"The device, \Device\Harddisk2\DR3, is not ready for access yet."
"The IO operation at logical block address 0x8000 for Disk 2 (PDO name: \Device00000058) was retired."
 
p.s. all problem is gone when see the motherboard manual and change the disks to another SATA ports. M.2 slots and SATA slots share lanes.
 
 


Edited by asrock_tester - 07 Sep 2018 at 6:43am
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