X399 Taichi suddenly shut off and not turning on

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   Hi all, 

I've got a x399 taichi. Bought it in March with all other components needed for a 3d render setup. Threadripper 1950x and MSI 1080Ti to mention the main ones. No overclocking. 
All running perfectly for over half year until last night. I set up gpu+cpu rendering for first time. After three hours I found the pc turned off.
Wouldn't start anymore. 
Light on motherboard and ram turns on. But no fan or other device. No errorcode either (error code digits remain off). 
I removed everything except for cpu and one ram (slot A2 as set out in manual). Still nothing. I cleared the cmos and flashed the latest bios with instant flash). Still same. 

Where do I go from here?
Probably next to remove cpu and ram and look if anything overheated.

Any other suggestions? 
And if I can't find anything - what to do next? RMA? 

Thanks a lot! 
Peter

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PeterSchmitz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14 Nov 2018 Status: Offline Points: 4	Post Options Post Reply Quote PeterSchmitz Report Post Thanks(0) Quote Reply Topic: X399 Taichi suddenly shut off and not turning on Posted: 14 Nov 2018 at 9:18pm
	Hi all, I've got a x399 taichi. Bought it in March with all other components needed for a 3d render setup. Threadripper 1950x and MSI 1080Ti to mention the main ones. No overclocking. All running perfectly for over half year until last night. I set up gpu+cpu rendering for first time. After three hours I found the pc turned off. Wouldn't start anymore. Light on motherboard and ram turns on. But no fan or other device. No errorcode either (error code digits remain off). I removed everything except for cpu and one ram (slot A2 as set out in manual). Still nothing. I cleared the cmos and flashed the latest bios with instant flash). Still same. Where do I go from here? Probably next to remove cpu and ram and look if anything overheated. Any other suggestions? And if I can't find anything - what to do next? RMA? Thanks a lot! Peter

PeterSchmitz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14 Nov 2018 Status: Offline Points: 4	Post Options Post Reply Quote PeterSchmitz Report Post Thanks(0) Quote Reply Posted: 15 Nov 2018 at 12:51am
	Update: I took out the CPU as well and tested a different PSU. Still nothing. So it is definitely the motherboard. I bought it off Amazon - where to go from here? Contact the seller via Amazon? Or straight to ASRock? Sorry - never returned anything... Thanks for your help! Peter

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 27128	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 15 Nov 2018 at 1:49am
	Generally you go to the seller first if it is a retail outlet. They will handle the return in most cases. If for whatever reason the option is not available with them then you need to contact ASRock via: https://event.asrock.com/tsd.asp Good luck with the return, sorry to see you couldn't get the system up again.