370 taichi RAM only in single mode

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   Install two identical memory modules in slots A2 and B2, but only work in single-channel mode.

In win10, 8GB only work with 3.85gb, why?

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Makona Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote Makona Report Post Thanks(0) Quote Reply Topic: 370 taichi RAM only in single mode Posted: 16 Nov 2018 at 2:43pm
	Install two identical memory modules in slots A2 and B2, but only work in single-channel mode. In win10, 8GB only work with 3.85gb, why?

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 16 Nov 2018 at 3:08pm
	Dear Makona, Greetings, this is ASRock TSD. Regarding your question, we provide some suggestions for verifying: 1. Please refer to the user manual page.26 to clear CMOS. http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf 2. Please install both memory modules to another system to check if the memory can be detected properly. 3. Please install one memory to each DRAM slot by turns to verify. 4. Please re-install the CPU and memory to verify. 5. If possible, please change another CPU to verify since memory controller is built in CPU. 6. If possible, please change another RAM to verify. Thanks! All the best, ASRock TSD