Help! H370MiITX/AC always freezes in Windows

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   So is it 2 x 16gb (your fist post) or 2 x 32gb?
The reason I ask is that 32gb sticks are high density and prone to compatibility
issues.

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Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27593	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 06 Jan 2021 at 10:13pm
	So is it 2 x 16gb (your fist post) or 2 x 32gb? The reason I ask is that 32gb sticks are high density and prone to compatibility issues.


Bumperplates Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jan 2021 Status: Offline Points: 13	Post Options Post Reply Quote Bumperplates Report Post Thanks(0) Quote Reply Posted: 07 Jan 2021 at 5:49am
	They are two X 32GB sticks so in that case should I provide less voltage to them or unclock them in some way as they were very expensive Corsair RAM. Would it be more compatibility with the board or due to RAM itself if that way an issue? I ran Prime95 on the computer yesterday and will check today how it goes. I have a feeling it crashed after some time. Is that expected for it to crash when being stress tested after a long time ? I also ran a temp sensor application to keep track of the temperature as well.

Bumperplates Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jan 2021 Status: Offline Points: 13	Post Options Post Reply Quote Bumperplates Report Post Thanks(0) Quote Reply Posted: 07 Jan 2021 at 6:46am
	OK, so the RAM is DDR4-2066 and this is the information I can see for the motherboard memory specifications below. Does this mean that these specific RAM sticks aren't compatible with the board, is it to say that it supports up to the below levels? If they aren't supported then can I overclock them in some way to become supported with the relevant speed? Initially, my thought was that the motherboard was faulty, and then I was torn between the graphics card (Gigabyte NVIDIA GeForce 1060), so I removed the graphics card for the stress testing. Now I'm not sure if it's the motherboard still, CPU, or the RAM after this recent revelation? Memory - Dual Channel DDR4 Memory Technology - 2 x DDR4 DIMM Slots - Supports DDR4 2666 / 2400 / 2133 non-ECC, un-buffered memory - Supports ECC UDIMM memory modules (operate in non-ECC mode) - Max. capacity of system memory: 32GB* - Supports Intel® Extreme Memory Profile (XMP) 2.0 - 15μ Gold Contact in DIMM Slots

Bumperplates Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jan 2021 Status: Offline Points: 13	Post Options Post Reply Quote Bumperplates Report Post Thanks(0) Quote Reply Posted: 07 Jan 2021 at 5:18pm
	Ok so I've just replaced the system with 16GB of RAM DDR4 2666. I also set the defaults in the UEFI and also made sure that the DRAM option was set to 2666 as it defaulted as Auto to a lower number. I have also rerun the chipset drivers from the ASRock support download page. I've also added a Case fan into the system as well for good measure. Failing all of this, then my suspicion leads to a faulty motherboard or CPU. What are your thoughts? If it crashes again, should I consider reformatting the SSD and reinstalling everything again before I go down the motherboard or CPU replacement route. When it crashed earlier today without the graphics card in the system, the display on the monitor was all garbled, almost at the POST screen but I couldn't make it out properly.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27593	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 08 Jan 2021 at 1:54am
	Lets see how it goes with the different RAM. I am assuming that the last crash was before you changed it, when you got the garbled display using the iGPU? If so, that would make sense with a RAM issue, the iGPU shares system RAM.


Bumperplates Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jan 2021 Status: Offline Points: 13	Post Options Post Reply Quote Bumperplates Report Post Thanks(0) Quote Reply Posted: 08 Jan 2021 at 4:21am
	Indeed. It crashed without the graphics card installed. I'll check how it goes today. Would you recommend any other configuration for the current moment, and should so also install the Intel management drivers on top of the reinstalled chipset drivers. I also uninstalled the as rock windows configuration utility as well just in case.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27593	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 08 Jan 2021 at 6:23am
	Keep it simple for now, don't change anything and see how it fares.