Issue with ASRock H410M-HDV

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   Built a new PC with an i5-10400 and a GTX 1650 Super on the H410M-HDV. It launched me straight into the BIOS, and I cannot leave. If I don't move my mouse after the first few seconds of being in the BIOS, my mouse freezes up and won't move. Also, anytime I click anything to try and leave the BIOS, it freezes and will stop responding completely. Any ideas? I've already tried removing each individual RAM stick, but I gave up for the night after that.

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lpetelka Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Sep 2020 Status: Offline Points: 3	Post Options Post Reply Quote lpetelka Report Post Thanks(0) Quote Reply Topic: Issue with ASRock H410M-HDV Posted: 11 Sep 2020 at 9:49am
	Built a new PC with an i5-10400 and a GTX 1650 Super on the H410M-HDV. It launched me straight into the BIOS, and I cannot leave. If I don't move my mouse after the first few seconds of being in the BIOS, my mouse freezes up and won't move. Also, anytime I click anything to try and leave the BIOS, it freezes and will stop responding completely. Any ideas? I've already tried removing each individual RAM stick, but I gave up for the night after that.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 11 Sep 2020 at 12:18pm
	Dear Ipetelka, Thank you for posting. Regarding your question, please fill out the form from the link below: https://event.asrock.com/tsd.asp Please provide the following information when filling out the table. 1. BIOS version. 2. Is it a USB mouse or a PS2 mouse? 3. Which port does the symptom happen? With thanks, ASRock TSD