ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - X99E-ITX/ac BIOS 3.70
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

X99E-ITX/ac BIOS 3.70
 Post Reply Post Reply
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
nosaj View Drop Down
Newbie
Newbie


Joined: 31 Mar 2018
Status: Offline
Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote nosaj Quote  Post ReplyReply Direct Link To This Post Topic: X99E-ITX/ac BIOS 3.70
    Posted: 31 Mar 2018 at 2:32am
Hello, My system was running fine, but I wanted to update the BIOS in case it included any fix for the Meltdown security issue.  I formatted the USB and added the 3.70 update, rebooted into BIOS and did the Instant Flash.  It reported a success and then rebooted.  After it started powering up there was nothing displayed on screen.  Just solid black.  After about a minute it shuts off.  There are no beeps or anything else I can tell.  If I reboot it just happens again.  I tried the steps to reset the CMOS and waited with the battery unplugged and the Jumper set for 10 minutes, but it still didn't work.

Any other ideas?  I've opened a support case with ASRock but since it's Friday I'm not expecting anything back for awhile.

Thanks
Back to Top
badbri View Drop Down
Groupie
Groupie


Joined: 20 Feb 2018
Location: USA
Status: Offline
Points: 415 		Post Options Post Options   Thanks (0) Thanks(0)   Quote badbri Quote  Post ReplyReply Direct Link To This Post Posted: 31 Mar 2018 at 10:41am
They will get back to you as soon as they can. Assuming you followed the support tips and formatted the flash drive in FAT32, did you use the backpanel USB ports off motherboard or ones on the computer case ? Have you tried to go into BIOS (F2) ?
https://www.passmark.com/baselines/V9/display.php?id=99573335296
Back to Top
knight0x45 View Drop Down
Newbie
Newbie


Joined: 31 Mar 2018
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote knight0x45 Quote  Post ReplyReply Direct Link To This Post Posted: 31 Mar 2018 at 2:32pm
I have similar results with x99 Extreme 3 bios 3.60 and Xeon E5 2699v4.  The upgrade completed, reboots.  Black screen the powers down.  Had to use 2nd bios to recover.
Back to Top
nosaj View Drop Down
Newbie
Newbie


Joined: 31 Mar 2018
Status: Offline
Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote nosaj Quote  Post ReplyReply Direct Link To This Post Posted: 03 Apr 2018 at 3:44am
Originally posted by badbri badbri wrote:

They will get back to you as soon as they can. Assuming you followed the support tips and formatted the flash drive in FAT32, did you use the backpanel USB ports off motherboard or ones on the computer case ? Have you tried to go into BIOS (F2) ?

I had used the front USB ports with a FAT32 formatted drive.  I didn't see anything in the technical process that said rear ports were preferred, so that's why I just used the ones on the front.  I did try rebooting and pressing different function keys, but the screen stays black without any response (no tones) and it eventually shuts back off.

I did find that the BIOS chip can be ordered off eBay, so I'm going to try that, but it's taking like a month to ship.  I haven't heard anything back from ASRock yet except the confirmation email on Friday, and am disappointed they don't have a phone support option.  But I hope they have a quicker option.

I did also try putting the original 1.10 BIOS on a USB and see if it would boot off that even without a display, but it didn't seem to work either. Any other thoughts what can be done in the meantime?

Thanks
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.109 seconds.