PC not powering off

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   Hi

My apologies if this is in the wrong place - new to Asrock!

My pc with it's new components will not turn off.  Windows will shut down and the fans will max out - only way to turn this off is to pull the plug.  I have tried shutting down via command prompt and by holding in the power button - no effect.  I  have checked the power settings within Windows 10 pro (new installation)  - no fast start up enabled and I have checked sleep, hibernation and buttons.

The set up is Asrock B550 Phantom Gaming 4/ac, with Ryzen 5 3600 and a new corsair 550W power supply.  The other components are old with a GTX950 GPU (to be replaced soon), and I have the original SSD and hard drive.

I am currently running the Bios Version P1.10 and we did remove the battery for 10 mins on upgrade to see it that would sort it.  Also tried the old power supply to see if that was the issue, it did the same.

Any ideas welcome thanks.

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jjardine Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Jul 2020 Location: Wallasey Status: Offline Points: 3	Post Options Post Reply Quote jjardine Report Post Thanks(0) Quote Reply Topic: PC not powering off Posted: 27 Jul 2020 at 3:42pm
	Hi My apologies if this is in the wrong place - new to Asrock! My pc with it's new components will not turn off. Windows will shut down and the fans will max out - only way to turn this off is to pull the plug. I have tried shutting down via command prompt and by holding in the power button - no effect. I have checked the power settings within Windows 10 pro (new installation) - no fast start up enabled and I have checked sleep, hibernation and buttons. The set up is Asrock B550 Phantom Gaming 4/ac, with Ryzen 5 3600 and a new corsair 550W power supply. The other components are old with a GTX950 GPU (to be replaced soon), and I have the original SSD and hard drive. I am currently running the Bios Version P1.10 and we did remove the battery for 10 mins on upgrade to see it that would sort it. Also tried the old power supply to see if that was the issue, it did the same. Any ideas welcome thanks.

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 28 Jul 2020 at 2:45pm
	power button leads hooked up correctly? .. does reset work correctly?
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